Atlas to narzędzie do wsparcia klienta, które umożliwia efektywne zarządzanie interakcjami z klientami oraz analizowanie ich potrzeb w jednym miejscu.
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas:
- Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline.
- Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording.
- Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience.
- Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center.
- Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface.
- Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox.
- Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.
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