Oki-Toki ialah penyelesaian untuk pusat panggilan dalaman dan luaran, mengurus panggilan, sembang, pemantauan media sosial, autodialer/IVR, robot suara, analisis pertuturan, kawalan kualiti, KPI dan jadual kerja.
Oki-Toki is a professional solution for internal and outsourcing contact centers, offering both office-based and remote work capabilities. Oki-Toki enables chat processing, social media monitoring, handling inbound and outbound calls, integrating an autodialer system, conversation scripts, voice robots, speech analytics, quality control department tools, and much more.
Key features include:
- Unified telephony, messengers, and social media monitoring in one system.
- Autodialer and Interactive Voice Response (IVR) with flexible configuration using scripts.
- Voice robot for conducting surveys and consultations.
- Calculation of KPIs, salaries, bonuses, and penalties.
- Speech analytics with integration for the quality control department.
- Quality control tools with quality assessment questionnaires and KPIs.
- Dynamic conversation scripts for operators, managers, and robots, integrated with email, SMS, calls, and third-party CRM systems.
- Shift management and personal schedule coordination.
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