Capacity

Capacity adalah platform otomasi dukungan yang membantu perusahaan mengelola tiket, email, dan panggilan dengan AI, memungkinkan tim untuk bekerja lebih efisien.

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Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed.

Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 2,000 companies worldwide.

Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from Cereproc, Denim Social, Envision, Linc, Lucy, LumenVox, SmartAction, and Textel.

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.

Kategori: BusinessPerangkat Lunak Meja BantuanPerangkat Lunak Obrolan LangsungPerangkat Lunak ChatbotsPerangkat Lunak Basis PengetahuanPerangkat Lunak Layanan Mandiri PelangganPerangkat Lunak Basis Pengetahuan Pusat KontakPerangkat Lunak Pendukung PercakapanPlatform Layanan Pelanggan Digital

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