Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models.
Fundamento is a Google-funded company and are working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost.
Fundamento's clients benefit from:
- Up to 60% cost reduction in just 12 months
- Unprecedented improvement in sales funnel optimization
- Remarkable decrease in AHT
- Unwavering focus on CSAT and CX
How?
Fundamento's virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Its system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn. Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle:
- Customer service
- Lead qualification
- Funnel management
- Collections
- Data Validation
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