Client onboarding software is designed to help companies manage post-sales processes related to delivering the services they have sold. This software is commonly used to oversee software implementations and onboard clients across various industries, including financial services, healthcare, and education. It is typically utilized by project managers responsible for implementation, as well as customers and other stakeholders such as consultants. There are two main types of client onboarding software: best-of-breed solutions, which focus solely on client onboarding, and all-in-one platforms that offer client onboarding features alongside other business functionalities, such as customer success management. It's important to distinguish client onboarding software from project management software, which is too general for onboarding purposes, or digital adoption platforms, which are focused specifically on user onboarding. Client onboarding software typically integrates with CRM systems, sales software, and IT management tools.
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