Workpro

For organisations handling customer complaints and other regulated casework, Workpro helps teams keep each case, action and deadline in one place. Staff can record complaints and FOI/SAR requests, follow configurable workflows, assign case owners, and use alerts and reminders to track progress and prompt timely action. Case records bring together documents and correspondence, with templates for communications. Dashboards and reporting tools help managers monitor workloads and performance, review outcomes, and identify recurring issues and possible root causes. Workpro may suit public- and private-sector teams that need a structured way to manage complaints from intake through investigation and resolution, rather than tracking them across separate emails and spreadsheets.

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