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Userplane is a customer support and issue-reproduction tool that lets support teams request screen recordings from users and capture the technical context behind a problem. It is designed to help teams understand what happened without relying only on written descriptions, making it easier to diagnose frontend bugs, workflow issues, and hard-to-reproduce support cases.
The app supports one-click screen recording links that customers can open without installing an app or browser extension. Each recording can include session replay, console logs, network requests, error traces, user actions, and browser or device metadata, giving support and engineering teams a more complete view of the issue. Userplane also includes privacy controls such as automatic redaction and masking of sensitive data.
Userplane integrates with support platforms and workflow tools such as Intercom, Zendesk, Slack, and other customer service systems, allowing recording requests and playback to stay close to the ticket or conversation. It is built for teams that want to gather structured debugging information, reduce back-and-forth with customers, and move from problem report to root cause with more context upfront.
Website: userplane.io
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