Queue management software digitally manages a business's or organization's customer or visitor queues. It replaces the traditional "take-a-ticket" system by allowing visitors to join a queue via a digital kiosk, mobile device, or online from home. These tools enhance customer service by providing agents and clerks with detailed visitor information, including personal details and the purpose of their visit. Advanced features like predictive analytics and automated customer flow help streamline queue management, making the process faster and more efficient. Many queue management solutions also include integrated features such as online appointment scheduling, visitor management, and digital signage. When combined, these functionalities enable businesses to seamlessly handle customer appointments, check-ins, and queuing from a single platform. Additionally, some vendors offer industry-specific solutions tailored to sectors like healthcare, retail, banking, and government.
Engageware
Engageware is a customer engagement platform that uses AI to automate responses, facilitate knowledge access, and improve customer service across various sectors.
KABOB
KABOB is a retail cloud platform offering tools for digital signage, queue management, staff management, and AI surveillance to streamline retail operations.
Qminder
Qminder is a cloud-based queue management system that streamlines customer check-in, reduces wait times, and provides analytics for better resource management.
WaitWell
WaitWell is a queuing and booking platform for service locations, enabling virtual queues, appointment scheduling, and efficient visitor management.
Skiplino
Skiplino is a queue management app that allows users to reserve spots in lines remotely, reduces wait times, and provides real-time updates for a better customer experience.
Waitwhile
Waitwhile is a queue management and appointment scheduling app that helps businesses manage customer flow through virtual waitlists and notifications.
QLess
QLess replaces physical lines with virtual queues so customers join remotely by phone, web, or kiosk, get real-time updates and appointments, while businesses access queue analytics.
Qwaiting
Qwaiting is a cloud-based queue management app that streamlines customer check-ins, appointment bookings, and service monitoring for businesses of all sizes.
JRNI
JRNI is a platform for automating appointment scheduling, event management, and queuing, enhancing customer interactions and operational efficiency with AI integration.
TablesReady
TablesReady is an app for managing reservations and waitlists with SMS notifications for restaurants and businesses, improving customer communication and operational efficiency.
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