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Patient engagement software is designed to encourage patients to actively participate in managing their health, foster a collaborative relationship between patients and healthcare providers, and enhance the overall patient experience. As healthcare organizations face growing expectations similar to those in the retail and hospitality sectors, patients now expect compassion, recognition, prompt communication, and easy access to information from their providers. Products in this category must offer features such as patient portals, communication tools, reputation management, outreach and marketing, surveys and feedback, patient education, self-care management, and appointment reminders. A key benefit of patient engagement software is the patient portal, which facilitates communication between patients and providers while enabling patients to actively engage in managing their health. Additionally, this software allows healthcare organizations to manage their reputation, generate feedback, and trigger a cycle of reviews that enhance the overall patient experience. Patient engagement tools also streamline outreach efforts to new or referred patients, often including the distribution of health education materials. For patients with chronic conditions, this software helps manage at-home or self-administered therapies and medications. Some solutions also serve as appointment reminders through patient portals or HIPAA-compliant messaging platforms. Patient engagement software can be tailored for either patients or physicians and can take various forms, ranging from patient portals and reputation management tools to patient-experience survey management systems. These solutions provide healthcare organizations with essential tools to enhance engagement strategies. Additionally, they can integrate with other technologies like interactive patient care systems (IPC), telemedicine software, patient intake systems, EHR software, and clinical communication tools to further improve patient care.
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SimplePractice
simplepractice.com
SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself.
Spruce Health
sprucehealth.com
All-in-one healthcare communication. Whether it's upgrading your patient experience or modernizing your communication toolkit, see why Spruce is the leading platform for HIPAA-compliant healthcare communication.
OhMD
ohmd.com
OhMD is a patient communication platform that enables simple patient communication between medical practices and their patients. Using HIPAA compliant SMS and RCS texting, patient communication becomes easier than ever. OhMD keeps your healthcare organization running smoothly giving you the ability to build relationships and trust with your patients through ease of access and seamless conversations. The OhMD patient communication software includes: - HIPAA compliant two-way SMS text message and RCS chat conversations with no app to download and no patient portal to log into - Automated communication workflows like appointment scheduling, parking lot check-in, referrals, prescription refills and more - Appointment reminders, test result communication, and one-to-many broadcast messaging - Electronic forms - Secure live website chat - Virtual phone answering service with audio and text-transcribed voicemails - 85+ EHR integrations - One click video visits to build or expand your telehealth offerings - Organization and service review requests delivered through text to improve your ratings on sites like Google, Yelp, Facebook and industry specific sites like Healthgrades OhMD gives you the ability to connect with patients using a medium that they actually prefer: text message. Make the patient experience frictionless, simple and efficient with OhMD.
Practice Better
practicebetter.io
Practice Better is the leading all-in-one practice management software solution transforming how health and wellness professionals run their practices and support their clients. Trusted by group and solo practices across the globe, Practice Better simplifies how wellness professionals operate their businesses with a comprehensive set of features that manage booking, billing, telehealth, charting, client engagement, online programs/courses, and more. Thousands of health and wellness professionals rely on Practice Better to scale smarter and empower their clients to live better. Better practice management. Better client support. Better engagement. Better outcomes.
Solutionreach
solutionreach.com
Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com.
Tebra
tebra.com
Looking to harness the full power of the Tebra platform? Our practice success platform includes a certified electronic health record solution built to empower today’s providers with robust clinical charting, streamlined documentation, telehealth, & more. Already have an EHR? That works too. Tebra integrates seamlessly with third-party products, meaning any practice can leverage our solutions. Tebra is the leading practice automation solution for independent practices.
RevenueWell
revenuewell.com
Personal, Real-Time Text Messaging for Dentists. Staying in touch with patients is faster and easier than ever with RevenueWell Messenger! Send texts and respond in real time right from your computer. It’s an easy to use platform your team and patients will love.
NexHealth
nexhealth.com
NexHealth is the leading patient engagement platform that integrates directly with health record systems. Your business workflows are made better with NexHealth's real-time online scheduling, automated appointment reminders, patient messaging, digital forms, online payments, reporting, virtual waitlist, and more. Get started today risk-free, no long-term contract required.
Weave
getweave.com
Weave brings together a world-class phone system and a suite of powerful growth tools—all on one platform. It’s never been easier to reach more new patients, get paid faster, increase revenue and boost productivity.
Phreesia
phreesia.com
Phreesia provides the digital tools to help healthcare organizations succeed in a changing landscape and deliver the modern, convenient experience patients expect. Our innovative SaaS platform engages patients in their care and enables our clients to enhance clinical care and drive efficiency. Phreesia has been named the top-ranked patient intake management vendor four times by the research and insights firm KLAS. The award is based on direct feedback from Phreesia’s healthcare organization clients.
Carepatron
carepatron.com
Carepatron is an all-in-one Healthcare OS. It’s the hub where solo practitioners or teams come together to plan, organize, and collaborate on work using online booking, health records, tasks, notes, chat, video, AI, and more. Easily customized with just a few clicks, Carepatron lets practices of all types and sizes deliver services more effectively, boosting productivity and outcomes.
Pabau
pabau.com
Pabau is an all-in-one practice management software that is revolutionizing how healthcare businesses and med spas operate and grow. With over 2,000 practices worldwide, our system serves as the mission control for your operations, packed with revenue-driving features and time-saving automations. Users love Pabau's comprehensive tools and intuitive design, which ensures nothing falls through the cracks. Our extensive features include an integrated payment system, the ability to save cards for later charges, electronic medical records, charting, calendars, online bookings, inventory management, automated pre-care and after-care, before-and-after photos, email/SMS appointment reminders, reputation management, multi-location, and much more. Using Pabau means spending less time on administrative tasks and more time providing exceptional care – with your marketing running on autopilot .
Klara
klara.com
Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows.
Luma Health
lumahealth.io
The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement. The core functionality is practical and operates seamlessly within the healthcare ecosystem, facilitating increased system performance and reduced FTE workload, enabling the workforce to focus on higher-level functions. Furthermore, Luma has ample room for flexibility and adaptation to specific system use cases, furthering performance and reducing workforce redundancy. My favorite part about Luma is working with their team, who are brilliant, compassionate and innovative. Luma has helped our system quickly solve many complex problems, and I look forward to our future together.
Rater 8
rater8.com
Outshine your competition with a perfect online reputation powered by rater8, the leader in healthcare reputation management. Medical practices across 80 specialties use rater8 to automate patient feedback, gain real-time insights into practice operations, and grow 5-star reviews across Google, Healthgrades, Vitals, Facebook, and WebMD for all of their doctors and practice locations.
Doctible
doctible.com
In the world of healthcare software, it’s the special tools and features that set the best apart from the rest. So, what sets Doctible apart? Doctible is a top choice among healthcare providers for its intuitive patient engagement platform that helps attract new patients and keep them engaged throughout treatment. Doctible’s software features stand out with tools for online reputation management, website management, 2-way texting, reminders, traffic alerts, the smart scheduler, digital forms, patient recall, campaigns, virtual waiting room, and more. Doctors and their staff really love our smart, automated workflows for collecting online reviews and user-friendly patient tools that make booking appointments and getting to your practice on-time a breeze.
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