Top Customer Journey Mapping Software
Software for customer journey mapping aids companies in comprehending a customer's complete experience through dynamic visualizations. The process involves creating a visual map that encompasses all touchpoints throughout a customer's journey, including expectations, objectives, and interactions. This map spans from the initiation of the customer's experience with the brand (such as the initial discovery) to the stages of purchase and retention. It's important to note that while often mistaken for customer journey analytics software, both types are complementary yet distinct. Customer journey analytics software focuses on monitoring, tracking, and analyzing lead and/or customer behavior across various channels over time, contributing to the elimination of data silos by consolidating previously segmented data.
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Salesforce
salesforce.com
Salesforce.com, inc. is an American cloud-based software company headquartered in San Francisco, California. It provides (CRM) customer relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and ap...
Zoho CRM
zoho.com
Run your entire business with Zoho's suite of online productivity tools and SaaS applications. Over 50 million users trust us worldwide.Try our Forever Free Plan!
Miro
miro.com
Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from brainstorming with digital sticky notes to planning and managing agile workflows.
Zoho CRM Plus
zoho.com
Zoho CRM Plus is a unified CX platform that empowers your sales, marketing, and support teams to work as one, on a single interface.
TheyDo
theydo.io
Digital Design Thinking to solve problems customer-centric. Transform your business to produce breakthrough innovations, using a proven method at scale.
UXPressia
uxpressia.com
UXPressia is a collaborative customer experience mapping platform that allows you to сreate, export, and share customer journey maps, personas, and impact maps online. The toolset is simple for beginners but powerful for professionals. Teams will especially enjoy collaborative options and the possib...
Planhat
planhat.com
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Built for everyon...
Catalyst
catalyst.io
Catalyst is the leading platform for driving growth through your customers. Built to deliver value along the entire customer experience; Catalyst transforms new buyers into lifelong revenue. With retention-driven workflows and revenue-focused automations, we supercharge customer-centric teams. Catal...
MoEngage
moengage.com
MoEngage is an insights-led customer engagement platform trusted by over 1,200 global consumer brands such as Ally Financial, McAfee, 7-Eleven, Samsung, Flipkart, Domino’s, Nestle, Deutsche Telekom, Airtel, and more. Digital-first and Enterprise brands from 35+ countries use MoEngage to power digita...
Contentsquare
contentsquare.com
Contentsquare moves beyond traditional analytics to enable an unprecedented understanding of the customer experience that transforms your business. With intuitive technology that reveals the behavior, intent and attitude of any and every user, we enable businesses to deliver more human experiences q...
ChurnZero
churnzero.net
ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences. ChurnZero helps your Customer Success team spot potential ch...
CleverTap
clevertap.com
CleverTap is a SaaS based customer lifecycle management and mobile marketing company headquartered in Mountain View, California. Founded in May 2013, it provides mobile app analytics and user engagement products to more than 8,000 including Sony, Vodafone, Carousell, DC Comics, Go-Jek, BookMyShow, a...
FlowMapp
flowmapp.com
Simple and powerful visual UX platform .Create sitemaps, user flows and wireframes in order to provide more efficient UX planning and web development. FlowMapp allows teams to plan and design digital experiences, together, in real-time and in one place ⚙️ How to use FlowMapp? — UX & Development — Pl...
Retainly
retainly.app
Retainly is built to ensure that more of your customers come back to your business, time and again. It’s easy to learn and work with, which means you can execute impactful campaigns without the hassle. With Retainly, you can keep your customers engaged and build stronger, longer-lasting relationship...
Solitics
solitics.com
Solitics is an innovative customer engagement platform specializing in Visitor activation, Customer engagement and state-of-the-art Aanalytics suite. The platform enables B2C brands to automate, personalize and fully manage their customer life cycle, implementing most ambitious vision and driving gr...
Prelay
prelay.com
Prelay's Team Selling Platform helps companies simplify their complex deals and maximize their most valuable internal resources to drive revenue faster as a team. Too many revenue teams let static CRM files and legacy tooling suppress their selling potential. Without a purpose-built solution for man...
Bento
bentonow.com
Bento is a powerful messaging automation platform created for online businesses — featuring powerful email and SMS marketing automation.
Totango
totango.com
Totango is customer success software businesses can't outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity, retention, and expansion. Prebuilt customer success programs that are embedded with industry best practices make it...
ShiftX
shiftx.com
Most process tools are either hard to use, even for trained experts, or a flexible mess. ShiftX is the user-friendly process modeling tool in between that includes everyone without requiring any training.
WebEngage
webengage.com
WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEn...
TrenDemon
trendemon.com
Trendemon is a Web Personalization & Account-Based Orchestration solution – A goal-based journey orchestration platform is the main hub used to understand the customer journey and deliver personalized experiences at scale, that encourages visitors to continue engaging with your website – driving inc...
Act-On
act-on.com
Act-On Software provides solutions that empower marketers to engage marketing targets at every step of the customer lifecycle. Act-On makes customer data actionable so marketers can dream big and build smart, effective marketing automation programs to grow their businesses and generate higher custom...
Acquia
acquia.com
Acquia Marketing Cloud seamlessly integrates with any third-party system and enables easy configuration of any business criteria directly into the platform. Built to be leveraged by all teams who need access to customer data, Acquia Marketing Cloud supports the business across domains, brands, geogr...
SuprSend
suprsend.com
SuprSend is a powerful notification infrastructure that streamlines your product notifications with an API-first approach. Create and deliver transactional, crons, and engagement notifications on multiple channels with a single notification API. What you get with SuprSend? - Multi-tenant support for...
Apxor
apxor.com
Apxor is a pioneering no-code digital nudging platform, designed for product and growth teams of consumer apps and websites to help increase retention and revenue. Apxor helps in enhancing user experience and engagement through contextual feature discovery and education. This enables products to onb...
Growth Channel
growthchannel.com
Growth Channel generates personalized growth marketing plans with clear personas, funnels, and data-driven growth strategies. Powered by GPT-3 technology.
Indeemo
indeemo.com
Our AI powered, in-the-moment video research platform enables MR, UX and CX teams to understand people, products and experiences in the context of everyday life. The Researchers, Designers and Product Managers we support use Indeemo in B2C and B2B contexts for a variety of Discovery Research methodo...
Treasure Data
treasuredata.com
Treasure Data helps enterprises use all of their customer data to improve campaign performance, achieve operational efficiency, and drive business value with connected customer experiences. The Customer Data Cloud, our suite of customer data platform solutions, integrates customer data, connects ide...
Ruler Analytics
ruleranalytics.com
Ruler Analytics is a marketing measurement and attribution platform that connects siloed marketing, sales, revenue and customer data to: - Provide a full funnel view of your customer journey - Accurately attribute revenue at channel, campaign, content and keyword level - Create multi-touch attributi...
Usermaven
usermaven.com
Usermaven is a no-code privacy-friendly analytics tool for marketers, product teams and agencies. It has website analytics, product analytics, funnels, journeys, attribution and a mini CRM called contacts-hub to view individual journey of each user. Usermaven helps teams make better, data-driven dec...
Magnews
magnews.it
Magnews is the one-stop-shop solution for managing Customer Journey and improving Customer Value, from overall Strategy definition to single activities and campaign Execution, passing from Journey Design, in a continuous cycle of measurement and improvment. Magnews empowers marketing and sales teams...
Netcore Cloud
netcorecloud.com
Netcore Cloud’s Customer Engagement & Experience platform (formerly known as Netcore Smartech) is a one-stop growth platform that enables marketers, growth, and product managers to drive powerful conversations with customers across multiple touchpoints. Backed by the power of AI/ML, Netcore Cloud en...
Lifesight
lifesight.io
Make Every Marketing Dollar Count - Leverage your own data with AI-powered measurements to make optimal marketing decisions. No data analysts or scientists required. Lifesight’s platform enables modern marketers to achieve greater outcomes by taking ownership of customer data, mitigating the loss o...
Squeezely
squeezely.tech
Build a better converting funnel with personalized experiences for every visitor
Ortto
ortto.com
Autopilot is now Ortto. Ortto, the world’s first complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining the powerful tools into one platform that's supercharged with AI, teams finally benefit from their market...
Upland Adestra
uplandsoftware.com
Email automation software that inspires engagement. Engage your email audience with personalized content that drives conversions. Upland Adestra is a leading global provider of First-Person Marketing email and lifecycle marketing solutions for global and growing brands alike.
Xeno
getxeno.com
Xeno is an AI-powered CRM that enables large retailers & D2C brands to increase repeat sales by 11% by building an understanding of each individual customer & creating more relevant marketing campaigns across SMS, email, Whatsapp, Facebook & Instagram. 100’s of retailers like Levi's, Tommy Hilfiger...
Dynosend
dynosend.com
Dynosend is a customer engagement platform the helps product-led companies to grow faster by automating the process of acquiring, engaging and retaining customers. Send emails, SMS messages, Webhooks and more through visual building and continuously send data from your application using our powerful...
Growlytics
growlytics.in
Growlytics is an Omnichannel Marketing Automation suite and a Customer data Platform that enhances user engagement and retention strategies and help increase overall online revenue. Solutions offered by Growlytics: Engagement: Email SMS Whatsapp Web Push notifications In-App Messages Mobile Push Not...
CustomerGlu
customerglu.com
CustomerGlu is a gamification platform designed to help you create rich in-app experiences that drive customer engagement and retention. With over 50 pre-built templates and the ability to create your own from scratch, you can easily solve any retention or engagement problem you face. CustomerGlu ha...
Cemantica
cemantica.com
CEMantica is an international software company run by trained CCXP experts with customer satisfaction at the heart of its mission CEMantica allows you to create and customize high end engaging journey maps to detect and solve customer pain points and better understand their needs and expectations
Vizury
vizury.com
Vizury, launched in 2007, is an performance-focused MarTech solution that empowers brands to achieve higher funnel conversions and customer retention. Since inception, the focus of our unique technology-driven services have always been the ability to bring customers back to a brand's website, mobile...
Custellence
custellence.com
We believe that empathy is the most important competitive advantage for any organisation. Custellence mission is to enable greater empathy within organisations - by offering the best tool for creating customer centric change. Custellence is the most easy to use Customer Journey Mapping Tool built fo...
JourneyTrack.io
journeytrack.io
JourneyTrack is a cutting-edge cloud-based (SaaS) platform that revolutionizes customer journey management for enterprises. Providing a comprehensive visualization and deep understanding of end-to-end customer experiences empowers businesses to accelerate their digital transformation. JourneyTrack i...
Plotline
plotline.so
Plotline is an in-app engagement platform for consumer internet companies. Product and marketing teams can configure highly customizable in-app messages or nudges to improve feature adoption and drive conversions. Fully no-code.
Knotch
knotch.com
ContentEQ is a content intelligence platform used by enterprise brands to understand & optimize the performance of their digital content. The platform combines best-in-class quantitive & qualitative data capture, artificial intelligence, and expert strategy to help brands such as Bank of America, We...
ChannelMix
channelmix.com
With an end-to-end platform and comprehensive suite of analytics products, ChannelMix provides leading brands and agencies with a clear path to measure and grow marketing ROI. ChannelMix is pioneering future-ready marketing measurement with first-party analytics tracking and data models that deliver...
Quadient
quadient.com
Quadient is the driving force behind the world’s most meaningful customer experiences. We help organizations build powerful connections with their customers.
cux.io
cux.io
We translate your visitors' experiences into numbers, recognize their behaviour patterns all along the customer's journey and provide instant actionable insights. No more Data SPAM