Page 14 - Top SurveySparrow Alternatives

USERWISE

userwise.tech

USERWISE is an AI-powered platform that helps businesses collect, analyze, and manage customer feedback, Effortlessly & easily collect, analyze & optimize feedback effortlessly & easily with Userwise for Enhanced Customer Satisfaction

Staffino

staffino.com

Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutting-edge online platform has evolved to compete with the world's leading CEM platforms, offering a user-friendly and visually appealing interface for collecting and managing customer and employee feedback. Staffino XM products are expertly designed for businesses of all sizes across various industries seeking to revolutionise their customer and employee experience on both national and international levels. Our comprehensive CX & EX products empower you to deliver unparalleled customer satisfaction, inspire employee motivation, and accelerate revenue growth. CX Products & Services: - Closed Loop Feedback Management - Retention Case Monitoring - NPS, CSAT, CES & Other CX Metrics - Semantic Engine - Personalised CX Dashboards - Mastery Shopping® - CX Consulting - Performance Management Assessment - Customer Experience Surveys EX Products & Services: - Employee Recognition & Motivation - Employee Gamification - Employee Performance - Employee Engagement

AskYourTeam

askyourteam.com

AskYourTeam is here to help councils get to the heart of what matters most. Replacing guesswork with insights, our employee and community insights platform enables smarter and faster decision-making so your council can focus resources where they’ll make the biggest difference. With AskYourTeam you get insights that are relevant and actionable. When you can measure the impact of those actions to validate and celebrate progress or steer things back on track if needed. This is how we help councils foster cultures of continuous improvement and impactful change. This is what gets us out of bed every morning. Why choose AskYourTeam? 100% COUNCIL FOCUSED - We understand what works to build thriving communities ALL-IN-ONE SOLUTION - Single, easy-to-use platform for both community and employee insights INSIGHTS TO ACTION - Uncover relevant insights - focus on the most impactful actions - measure progress TRUSTED BY OVER 50 COUNCILS ACROSS AUSTRALIA AND NEW ZEALAND. Our Solutions EMPLOYEE VOICE Tap into the lived experiences of your people with our employee insights platform, purpose-built for councils. Foster high-performing, engaged teams and involve them in shaping what and how your council delivers for your community. COMMUNITY VOICE Easily understand what’s most important to the people in your community and their views on specific issues or plans, so you can design and deliver council services that best meet their needs. SERVICE REVIEWS Align your services with changing community needs. Service reviews might feel like another burden on your stretched resources. But with AskYourTeam, you can transform how your council aligns service planning and delivery to your annual and ten-year plans. Prioritise service reviews to best meet your community’s changing needs, identify opportunities for uplift, and measure your impact to drive continual improvement. EXCELLENCE MANAGER A proven way to supercharge the performance of your council and prioritise the actions that will make the biggest difference. Excellence Manager, developed by Thrive35 and powered by AskYourTeam, helps councils assess their performance against the Australian Business Excellence Framework (ABEF), an internationally recognised business model for enabling organisational excellence.

Feebee

getfeebee.io

Feebee is a transformative platform for startups, seamlessly integrating with Slack to reshape feedback culture. It brings together essential tools such as 360° Performance Reviews, Appraisals, Recognition, Company Values, and eNPS surveys into one user-friendly platform. By simplifying performance management and fostering a sense of belonging through alignment with company values, Feebee empowers startups to drive growth and tackle retention challenges head-on. With Feebee, streamline feedback processes, boost employee engagement, and unlock your startup's full potential in today's competitive business environment.

Klaar

klaarhq.com

People leaders and HR teams of 150+ organizations globally trust and love Klaar to be their AI-powered System of Action that combines continuous Performance Management, Succession Planning & Readiness, Mentoring, and Employee Engagement Surveys. With Klaar, for the first time, HR leaders have access to benchmarked external insights that help answer the question

Decode

entropik.io

Decode helps your teams build efficient research processes and build products that resonate with consumers. * Insights AI Technologies - Insights AI (Emotion AI, Behavior AI, and Generative AI) to get unbiased insights and enable continuous consumer feedback. * Customer Research Platform - Decode offers an integrated platform to run a wide range of research like Quant, Qual, Diary, Media & Shopper Research – 6x faster. * Global Respondent Panel - Global panel of 80 million+ respondents across 120+ countries to provide access to a worldwide audience. * Repository & Knowledge Management - Decode Repository acts as a single source of truth for all things consumer research, bringing true consumer intelligence in-house.

Amploo

amploo.io

Amploo is a comprehensive collaborative solution designed for SMEs, encompassing team cooperation, management, corporate learning, HR functions, and more. It consolidates all these features into a single, convenient platform, eliminating the hassle of juggling multiple tools.

Ostendi

ostendihr.com

OstendiHR is a complete suite of tools designed to help you manage the employee lifecycle in your company. You can choose from a variety of solution to help you streamline the onboarding process, gather insights and feedback from your employees, collect documentation, manage goals and career paths. Storing all people data in one place will allow you to quickly make the best possible decisions about your employees.

Anecdote

anecdoteai.com

Anecdote is an AI-powered feedback analytics platform designed specifically for Product, Customer Experience (CX), and Engineering teams. It enables these teams to analyze and extract valuable insights from customer feedback. By leveraging semantic search and AI-generated summaries, Anecdote allows users to easily search and access multiple customer insights in a single hub. One of the key features of Anecdote is bug analysis, which helps identify and address issues raised by customers in their feedback. The platform seamlessly integrates with Slack, delivering hidden bug reports and customer pain point reports directly to users' inboxes, ensuring that important issues are not missed. Anecdote also offers NPS, CSAT, and sentiment analysis, enabling teams to uncover the underlying reasons behind customer experiences. By integrating feedback from over 50 sources, it eliminates the need for manual tagging and provides a single source of truth for uncovering trends and insights. The platform is trusted by top-tier brands and loved by teams that prioritize customer satisfaction. It caters to the needs of various teams, such as Product, CX, and Engineering, providing them with customized insights tailored to their specific requirements. With Anecdote, teams can transform feedback chaos into strategic action by gaining clarity on customer feedback, staying ahead of the game with timely insights, and addressing bugs and feature requests efficiently. The platform is built by experts from reputable companies and offers use cases with popular tools like Typeform, Google Maps, Zendesk, SurveyMonkey, Freshdesk, Intercom, Shopify, and Gorgias. Please note that this description reflects the information provided in the given text and may not cover all the functionalities and features of the tool.

Unwrap.ai

unwrap.ai

Unwrap.ai is an AI-powered feedback analytics platform that helps businesses understand their customer needs and build products that customers genuinely care about. By turning customer feedback into actionable insights, Unwrap.ai enables product teams to supercharge their products and enhance customer satisfaction. One of the key features of Unwrap.ai is its ability to collect feedback from both public and private sources, eliminating the need for manual effort and spreadsheets. Its AI technology automatically identifies key insights and patterns within the feedback, allowing product teams to gain a deeper understanding of their customers' preferences and priorities. This understanding can then be applied to improve the product roadmap and effectively prioritize feature development. Unwrap.ai also offers a messaging feature that enables businesses to announce product improvements directly to their customers via bulk email, showcasing that their feedback has been heard and taken into account.The platform provides a user-friendly dashboard and customizable alerts to ensure that product teams stay informed about anomalies and thresholds in their feedback data. Additionally, Unwrap.ai offers an API that allows businesses to harness its NLP technology in customized ways to suit their specific needs.With Unwrap.ai, businesses can save time and resources by streamlining the feedback analysis process and maximizing their engineering resources. The platform is backed by world-class investors and is designed to help companies truly understand their customer needs, enabling them to build extraordinary products.

Idiomatic

idiomatic.com

Idiomatic is a cutting-edge customer intelligence platform utilizing artificial intelligence to analyze customer feedback and turn it into a comprehensive voice of the customer image. The platform identifies customer pain points, drivers, and sentiment across various contact sources. It specifically assists customer support, customer experience, and product teams in leveraging existing user feedback effectively to improve product, service, or operational developments. Idiomatic's primary aim is to uncover the 'why' behind customer feedback with advanced AI tailored to your business. This eliminates dependence on general text analytics and manual analysis. The platform uses AI to analyze all types of customer feedback across various data sources, including customer support, customer surveys, app reviews, social media, forums, and product reviews. Core features of the platform include custom data labels organized in easy-to-understand categories, AI-generated ticket group summaries, custom sentiment analysis models, and ability to create and track different user segments. Other features include automated routing and escalating support tickets based on the issue, the ability to build, schedule, and share custom reports on customer issues, and calculating fully-loaded cost per ticket per help desk channel, customer segment, and customer issue. These features aid businesses in streamlining support operations, decreasing costs, and improving product satisfaction.

BetterFeedback

betterfeedback.ai

BetterFeedback is a qualitative customer feedback analysis tool designed to assist product teams in gaining a deeper understanding of customer needs and identifying their pain points in real-time, with the aid of AI technology. The tool leverages advanced AI capabilities to analyze customer feedback, allowing teams to uncover valuable insights that would otherwise be difficult to detect. By using qualitative data analysis techniques, BetterFeedback helps product teams capture the essence of customer experiences and uncover underlying issues that may hinder user satisfaction and retention.With its real-time capabilities, the tool provides instant feedback analysis, significantly reducing the time and effort required to gather and interpret customer data. This enables product teams to promptly address issues and make improvements, leading to enhanced customer satisfaction and a more effective product development process.BetterFeedback's AI-powered analysis facilitates the identification of recurring themes, patterns, and trends within customer feedback. By deciphering the language and sentiment expressed by customers, teams can gain a comprehensive understanding of their experiences, preferences, and pain points. This enables organizations to prioritize product enhancements that align with customer needs, enhancing the overall user experience.In summary, BetterFeedback is a powerful tool that utilizes AI to provide in-depth analysis of qualitative customer feedback. By uncovering the underlying struggles customers face, this tool empowers product teams to make data-driven decisions, prioritize product improvements, and ultimately enhance customer satisfaction.

BlockSurvey

blocksurvey.io

BlockSurvey assists Web 3 companies by providing a privacy-centric platform for creating forms and surveys, leveraging blockchain technology for enhanced security and data ownership. Key highlights include end-to-end encryption, ensuring data privacy for companies and respondents, and seamless integration with decentralized ecosystems. BlockSurvey is an innovative AI-driven survey software designed for businesses and researchers who prioritize data privacy and user engagement. Key Features: 1. AI-powered survey creation and analysis 2. Customizable, visually appealing templates 3. White-labeling options 4. Privacy-first approach with no ads or trackers 5. User-friendly interface for both creators and respondents

EdgeTier

edgetier.com

EdgeTier is a real-time AI software that monitors conversations and provides valuable insights to enhance customer experience. It enables customer engagement teams to improve efficiency and turn agents into superstars. The software analyzes data and makes it readily accessible, allowing teams to respond to changes and trends in real-time. The software offers several features to enhance customer engagement. Sonar provides real-time trend detection to react faster to customer communications. Index enables flexible meaning-based search and tagging to quantify unstructured data. Coach helps improve agent effectiveness by providing a comprehensive picture of their performance over all interactions. Assist delivers personalized agent prompts for faster responses. EdgeTier is trusted by customer-focused leaders to unlock their customer reality, drive retention, and improve customer experience. It has been successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online. The software is compatible with major players in the industry such as Salesforce, Live Person, Zendesk, and Kustomer, and can be integrated easily with existing software stacks. It supports multilingual capabilities and allows organizations to work across different languages, time zones, and cultures. EdgeTier offers galaxy-class scalability and processes millions of messages daily. It ensures real-time communication by working in real-time and processing messages as they are sent and received. The software also provides off-the-shelf efficiency and insights, making it a valuable tool for contact centers with more than twenty agents. Overall, EdgeTier empowers customer engagement teams with advanced AI capabilities to improve efficiency, responsiveness, and customer satisfaction.

Snapshot Reviews

snapshot.reviews

Snapshot Reviews is an engineering management platform that revolutionizes performance measurement by providing engineering leaders with visual insights into their teams' development progress, code reviews delivered by individuals, and the written code itself. Deriving real-time data from engineering tools such as Jira and GitHub, Snapshot makes the software development process more visible. By helping codify and measure progress it provides transparency and alignment across individuals and teams resulting in higher velocity, real time data and job satisfaction. Snapshot connects daily activity with overall company performance backed with AI, infusing context and relevance into daily work that leads to higher-performing, more fulfilled engineers.

Quizell

quizell.com

Quizell revolutionizes the e-commerce landscape by introducing an innovative way to enhance customer engagement and boost sales through personalized product quizzes and forms. This sophisticated platform acts as a digital sales representative, guiding shoppers through their online journey with interactive quizzes that ensure they find products perfectly suited to their needs.

First Insight

firstinsight.com

First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make financial goals a reality. Why First Insight? First Insight's digital engagement module lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience. This Voice of the Customer software gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform. Proven, Forward-Looking, & Efficient: InsightSUITE’s algorithms use human computational and Bayesian models to minimize the number of responses necessary for statistically valid results. This approach results in tests that are more accurate, less expensive, and faster than other research methods. Expert Account Support: First Insight Account Managers are retail experts. Our team members have the skills necessary to help you operationalize the InsightSUITE platform successfully and minimize time-to-value. Analyst Coverage/Endorsements: Listed as a Representative Vendor in 2022 Gartner® Market Guide for Retail Assortment Optimization Applications in Merchandising Included in Gartner’s 2021 Edition of "What Retail CIOs Need to Know About AI for Merchandising" Report Named a Representative Vendor in Gartner’s 2021 Market Guide for Unified Price, Promotion and Markdown Optimization Applications for fifth consecutive year Named a Major Player by IDC in MarketScape for Worldwide B2C Retail Price Optimization 2019

Jestor

jestor.com

Build internal tools for your business with a few clicks. Create custom workflows, kanbans, tables, apps, forms, dashboards, and more. Jestor helps you automate your tasks and mange your company without the need to increase your team.

Rizer

rizer.io

Rizer is a B2B SaaS CRM that drives sales team performance, conversions and customer lifetime value. Rizer's structured approach enables high velocity sales, best practice processes, and out-of-box analytics across roles - from Sale reps up to managers and CEOs. Split your team into specialized roles that lets you track each role and each individual,so that you can drive overall performance to the next level and sustain it. Generate leads, qualify, sell, onboard, retain, upsell in one intuitive tool – maximizing your customer life-time value. Manage and sell effectively from day one instead of starting from scratch.

Pointerpro

pointerpro.com

Pointerpro is a software platform to create online assessments that automatically generate personalized reports. Discover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Whether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. We integrate with all your favorite apps and send collected data wherever you want. We're ISO 27001:2022 certified! This certification underscores Pointerpro's dedication to meeting global benchmarks and instilling confidence and trust in the reliability and security of its services. Book your demo today!

Cloutly

cloutly.com

Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure, and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Swimart, and Home Instead, Cloutly helps marketing teams connect the dots between reviews and revenue. Although it is new to G2, it is the highest-rated reviews app on Square, and it connects with thousands of other systems like Mindbody, ClubReady, Hubspot, and Zapier. Automatically collect Google reviews, video testimonials, or reviews on 40+ other sites after a transaction using Cloutly's multi-step email + SMS review campaigns. No cookie-cutter emails; you can fully customize and personalize each step of your review campaigns with text or video. It's your chance to stand out, create an engaging customer experience, and win more reviews. Deter negative reviews and be quickly alerted to unhappy customers (in a Google-compliant way), so you aren't left uninformed or unfairly reviewed. Every Cloutly campaign offers your customers a way to seek help from you instead of blasting you online. It's all your reviews in one place—Google, Facebook, and 40+ other review sites—so you can monitor your reputation, respond to customers, and manage your reviews in one unified inbox. Discover AI-powered insights—extract customer themes and trends for your business vs. your competitors, plus leverage "Magic Response," a powerful way for businesses to generate personalized review responses in real time using artificial intelligence. And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions. Get more reviews, more trust, and more on-site conversions. Multi-language feature enabled—collect and display reviews in your native language!

Wonderflow

wonderflow.ai

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow's unified VoC analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. Its AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors'. The Natural Language Processing (NLP) technology then provides you with easy-to-digest insights, not complicated procedures, so that everyone in your company can access the best information in seconds. Wonderflow is frequently mentioned by leading industry research firms such as Forrester, 451 Research, Omdia, and Aragon.

Lang.ai EU

lang.ai

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Lang.ai US

lang.ai

Relative Insight

relativeinsight.com

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.

SurveySensum

surveysensum.com

SurveySensum is a leading customer feedback platform perfect for SMEs and larger corporations. It is more than just a platform — it's a comprehensive CX Consulting Service. Their dedicated CX consultants assist with everything from creating surveys to analyzing insights and determining which actions need to be taken based on these insights to achieve your business goals. Proudly serving over 500 businesses worldwide across 40+ countries, including the US and Asia, SurveySensum facilitates access to real-time, omnichannel consumer insights in an easy and affordable manner. Having formed partnerships with various sectors including FMCG, banking, retail, and automotive, SurveySensum boosts customer satisfaction, loyalty, and lifetime value.

Lumoa

lumoa.me

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.

Chattermill

chattermill.com

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Kapiche

kapiche.com

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Kapiche's platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.

Kimola

kimola.com

Kimola is a ResTech company that offers SaaS products for research professionals. Kimola Analytics provides different aspects of a specific consumer audience’s lifestyle. These audiences are getting defined by users and generated by Kimola’s artificial intelligence engine. So that advertisers can understand where their audience hangout, what they watch on TV, which celebrity or influencer they like and how they differentiate based on their interests in seconds. Kimola Cognitive provides API services for developers to use our technology in their apps. These API services detects the language and emotions of a text block, extract entities and search within a large volume of unstructured text data.