Alterna CX
alternacx.com
Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.
Ombea
ombea.com
Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.
Goodays
goodays.co
Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, its vision is to make commerce better for everyone—merchants and customers alike. Goodays helps a leading global brand deliver personal customer experiences at scale, without losing that welcomed human touch. Its mission is to provide clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. Goodays ensures that you can spark real connections and engage in better, deeper, and more frequent experiences while keeping things simple so that you can focus on actioning the metrics that truly matter. Its technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin, and Jules. Goodays is present in more than 70,000 business locations and gives the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can: * Provide customers with more personal and human experiences * Make front-line work more rewarding and essential * Improve the connection with HQ by decreasing the gap between customer and strategy * Its passionate international team can be found at offices in Paris, Lille, London, Spain, the Netherlands, and Japan.
CX Index
cxindex.com
CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.
Feedbackly
feedbackly.com
Feedbackly is the only customer feedback software that measures how a customer's emotions impact business results. This all-in-one feedback tool generates measurable revenue, insight, and covers all steps of the customer journey with multichannel feedback services. Founded in Helsinki, Finland in 2012, Feedbackly now helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. Its intuitive feedback management, analytics, marketing, and sales tools enable you to listen to customers directly, upsell, and improve their experience in real-time. Feedbackly has helped hundreds of businesses worldwide keep their customers happy. It can deliver business results to smile about, too.
Feedbear
feedbear.com
Managing feedback coming from various scattered sources can be a tedious task. FeedBear solves this issue with one place to leave feedback. Your customers can add ideas, discuss them and vote for their favorites. You can keep them in the loop by automatic idea status change notifications. Being transparent about your product or service roadmap build trust and loyalty.
DropThought
dropthought.com
DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.
Zonka Feedback
zonkafeedback.com
Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations
AskNicely
asknicely.com
Rated Customer Experience Platform for Service Businesses Measuring customer experience isn’t hard, but improving it is. To win, you need your entire team focused and motivated to make every customer EXPERIENCE AWESOME. It's not easy. For people powered businesses, it means hundreds or thousands of frontline employees delivering their best, every day, for every customer. AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will
XEBO.ai
xebo.ai
Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.
Churn360
churn360.com
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Custify
custify.com
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
Tattle
get.tattleapp.com
Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.
Upland Rant & Rave
uplandsoftware.com
Rant & Rave's customer engagement software helps global brands transform their CX by capturing the voice of the customer and embracing emotion. Capture, analyze, and act on customer feedback in real time with its software.
Jeeva
jeeva.ai
Jeeva unveils concealed leads and their intent on your website, enabling seamless personalized outreach to drive engagement and action. * AI Sales Representatives: Jeeva provides specialized AI assistants for outbound and inbound sales, chat interactions, LinkedIn outreach, and phone calls, allowing companies to maintain consistent engagement with leads. * Automated Lead Generation: The platform helps businesses discover and engage potential customers through automated, personalized outreach campaigns, significantly increasing lead generation efficiency. * Real-Time Lead Enrichment: Utilizing advanced technology, Jeeva enhances lead profiles in real-time, providing deeper insights into customer intent and behavior. * Seamless Integrations: Jeeva integrates effortlessly with popular email and CRM platforms like Gmail, Outlook, HubSpot, and Salesforce, ensuring smooth operations and enhanced productivity.
Recognition
rewardable.co.uk
Rewardable is a free and easy to use rewards platform that allows people to send rewards, payouts and incentives to anyone, anywhere, for free.
Accolader
accolader.io
Accolader is a free peer award system with a Pro version available. Accolader is built on what works to increase happiness and engagement: awards with social, shared recognition rather than rewards. A focus has been placed on simplicity, in both administration and usage.
Group Cards
groupcards.app
At Group Cards we help our customers build happier, more productive teams. We have delivered over 5 million messages of appreciation to people worldwide - each one a little burst of joy and connection. With Group Cards you can send a group greeting card, with unlimited pages and signatures, collect money for a gift and even have your Group Card printed as a book.
Applauz
applauz.me
Minimize Turnover and Propel Productivity to New Heights with Applauz. Applauz is an award-winning employee recognition platform equipped with all the essential tools to support and reinforce an active and flourishing company culture. Effortlessly enable coworkers and managers to recognize each other with meaningful messages of appreciation. Celebrate achievements by recognizing employees with personalized company badges and redeemable Applauz Rewards Points. Stay connected with your team's sentiments through Applauz's Pulse Surveys, empower your team with incentivized goals, offer custom company perks, celebrate service milestones with Applauz's personalized work anniversary program, and dive into comprehensive reports and analytics on both team and individual employee engagement levels across your organization. With Applauz, you're not just implementing a recognition platform; you're revolutionizing your approach to employee engagement.
Espresa
espresa.com
Drive employee experience and engagement programs in new and meaningful ways with Espresa’s leading product, global Lifestyle Spending Accounts (LSA). And, with LSA Plus, you have even more ways to power inclusive flexibility with integrated total wellbeing, recognition, and community. Give your employees freedom of choice while using the HR tech engine that supports People Teams with attraction and retention, minimal administration, and with diversity, equity, and inclusion (DEI) built in. Espresa is a software platform and vendor network for providing onsite workplace services that help companies attract and retain the best people while measurably increasing their productivity.
CardClan
cardclan.io
Make everyone feel appreciated! CardClan takes the hassle out of showing your appreciation to employees and clients. Celebrate milestones, such as birthdays, anniversaries, and even retirement with customized cards that are sure to make recipients smile. With our easy-to-use tools, you can go above and beyond in expressing gratitude - no matter their location around the world!
Caroo
caroo.com
We envision a world where people experience deep connection at work through recognition. Our platform uncovers deep behavioral understanding of individual employee recognition needs, provides insight on when to recognize and makes it easy to send rewards employees actually want. All in one place. We believe… - Every employee deserves to be acknowledged for their impact - Recognition is most meaningful when it’s tailored to the individual - Recognition doesn’t have to be cumbersome or exorbitantly expensive to be truly magical - A culture of recognition should exist everywhere in an organization Caroo is woman and veteran founded and partners with various charities including Feeding America. Since 2015, Caroo has donated over 20 million meals and counting to families in need. To learn more, visit Caroo.com.
Qarrot
qarrot.com
Recognition software that actually improves employee performance! Designed for the needs of growing businesses, Qarrot powers outcome-based rewards and recognition to improve culture and drive better employee performance. - Empower your managers and employees with point and badge-based recognition - Motivate individual and team performance with goal-based awards - Celebrate birthdays and work-anniversaries with milestone awards - Increase your program's visibility & engagement with a real-time and public social feed - Stay on top of your program with reporting & analytics - Redeem for rewards from anywhere in just a few clicks With Qarrot, you have the flexibility to design a recognition program tailored to your company's business objectives and values. Qarrot provides an affordable tool for growing companies to empower their managers and employees to send points and badge-based recognitions, to motivate individual and team performance with performance-based awards, to celebrate birthdays and work-anniversaries with automated milestone awards, to increase their program's visibility with an engaging public social feed and to offer your employees a rewards catalog of thousands of leading brands. Qarrot also simplifies your life by making your program easy to administer: control your costs with role-based budgets, delegate your program management by setting up multiple administrator seats, customize your rewards offering with company-provided, measure and understand employee engagement with detailed dashboards and reports, and so much more!
Perkbox
perkbox.com
Perkbox is a global rewards and benefits platform that helps companies care for, connect with, and celebrate their employees, no matter where they are or what they want. The platform assists organizations in aligning their people with their purpose. Trusted by over 4,000 businesses across the globe, the Perkbox platform helps keep employees motivated, supported, and engaged. It empowers teams with the choice in how they would most like to be rewarded, recognized, and celebrated. From personalized rewards and recognition to meaningful benefits and well-being support, there is something for everyone, regardless of their location or preferences. The global mobile app provides a seamless experience on the go for all employees and has been proven to save businesses time and money while improving team performance. With over 10 years of expertise, Perkbox is designed to help organizations take their employee value proposition to the next level.
Teamphoria
teamphoria.com
Teamphoria is employee engagement software that builds and measures an engaged workforce and company culture. It’s the first software platform to provide real-time employee engagement metrics and allow organizations to monitor and boost culture organization-wide. Features focus on increasing recognition, improving communication, capturing feedback, and enhancing performance to help companies be happier, more successful, and more productive. Teamphoria allows you to increase productivity and employee engagement through custom tools and analysis to motivate and recognize your staff.
Decode
entropik.io
Decode helps your teams build efficient research processes and build products that resonate with consumers. * Insights AI Technologies - Insights AI (Emotion AI, Behavior AI, and Generative AI) to get unbiased insights and enable continuous consumer feedback. * Customer Research Platform - Decode offers an integrated platform to run a wide range of research like Quant, Qual, Diary, Media & Shopper Research – 6x faster. * Global Respondent Panel - Global panel of 80 million+ respondents across 120+ countries to provide access to a worldwide audience. * Repository & Knowledge Management - Decode Repository acts as a single source of truth for all things consumer research, bringing true consumer intelligence in-house.
ERIN
erinapp.com
ERIN is an employee referral and internal mobility platform that drives 5x more hires from employee referrals and cuts turnover in half. ERIN engages employees with automated notifications, easy referrals, internal mobility features, and gamification features to keep them participating in talent acquisition more effectively and more frequently. ERIN’s intuitive mobile app and website allow employees to make referrals in less than 30 seconds, track their bonuses, and grow their own careers at your company! The best part is that your talent acquisition team changes absolutely nothing about how they operate today, they can continue to work out of the ATS to manage candidates. ERIN is 100% automated and integrates easily with your existing ATS and HRIS. From referral to payday, there is no admin time required. Is your policy riddled with special exclusions? Additional incentives for diversity hires? Tiered payments focused on retention? Different currencies in different countries? No problem! ERIN is designed to automate every detail of your policy, allowing you to manage referrals automatically and in every country you operate in.
BetterFeedback
betterfeedback.ai
BetterFeedback is a qualitative customer feedback analysis tool designed to assist product teams in gaining a deeper understanding of customer needs and identifying their pain points in real-time, with the aid of AI technology. The tool leverages advanced AI capabilities to analyze customer feedback, allowing teams to uncover valuable insights that would otherwise be difficult to detect. By using qualitative data analysis techniques, BetterFeedback helps product teams capture the essence of customer experiences and uncover underlying issues that may hinder user satisfaction and retention.With its real-time capabilities, the tool provides instant feedback analysis, significantly reducing the time and effort required to gather and interpret customer data. This enables product teams to promptly address issues and make improvements, leading to enhanced customer satisfaction and a more effective product development process.BetterFeedback's AI-powered analysis facilitates the identification of recurring themes, patterns, and trends within customer feedback. By deciphering the language and sentiment expressed by customers, teams can gain a comprehensive understanding of their experiences, preferences, and pain points. This enables organizations to prioritize product enhancements that align with customer needs, enhancing the overall user experience.In summary, BetterFeedback is a powerful tool that utilizes AI to provide in-depth analysis of qualitative customer feedback. By uncovering the underlying struggles customers face, this tool empowers product teams to make data-driven decisions, prioritize product improvements, and ultimately enhance customer satisfaction.
Advantage Club
advantageclub.ai
AdvantageClub.ai is a global employee engagement platform driving workplace experience and well-being with features like rewards, recognition, perks, flexible employee benefits, and community building on a unified platform. * AdvantageClub.ai is an end-to-end digital Reward & Recognition platform that allows managers and organizations to acknowledge employees for their efforts, all with the click of a button. Through the platform, employees can give high-fives, likes, comments, and more to show their appreciation for their colleagues. The R&R platform is matched with a global reward redemption marketplace that lets employees choose from over 10,000 global brands. * The Perks & Privileges solution allows organizations to add something special to employees’ earnings by offering unique and exclusive corporate offers and deals across the country. Through the Flexible Benefits offering, companies can create multiple types of employee wallets curated to specific marketplaces, such as wellness, work-from-home, and L&D wallets. * The Community and Fun Zone solution brings multiple employee engagement programs under one platform. With programs like intra-corporate games with live leaderboards, peer-to-peer marketplaces, and hobby clubs, this solution offers something unique for bringing employees of every type of organization together. * The Financial Wellness solution helps employees become financially savvy by offering facilities to save, get loans, and receive salary advances at affordable prices and zero interest rates. <> About AdvantageClub.ai AdvantageClub.ai is a global Employee Engagement Platform with features like Rewards, Recognition, Community Building, and FlexBen on a unified platform. It provides end-to-end solutions to facilitate employee engagement through exclusive privileges and rewards from its 10,000+ brand partners. Established in 2016, AdvantageClub.ai is a brainchild of UCLA postgraduates Sourabh Deorah and Smiti Bhatt Deorah, who identified employee benefits as a space to create disruption using data mining and analytics. Since then, it has been redefining employee benefits beyond traditional provident fund and corporate discount policies. Currently headquartered in Delaware, AdvantageClub.ai has over 5 million users with an impressive client portfolio featuring BCG, Concentrix, Teleperformance, Hexaware, Target, and many more, with a presence in over 100 countries. The company takes pride in providing a scalable, customizable, cost-effective program to elevate employee engagement. Its unified platform offers a wide variety of recognition programs, including milestone/anniversary/years-of-service awards, real-time spot bonuses, automated incentives, peer-to-peer appreciation, onboarding programs, wellness programs, and quarterly & annual performance awards. In 2022, AdvantageClub.ai was awarded ‘Excellence in Global R&R Program,’ ‘Excellence in Employee Engagement,’ and ‘Excellence in Employee Experience’ by the World HRD Congress. With its sole mission to help organizations keep their employees engaged and driven, the Advantage Club App is supported by a robust employee engagement solution that offers a best-in-class experience to its users. The platform is set to revolutionize the industry by directly impacting employee recruitment and retention through an exhaustive employee engagement tool. <> Mission AdvantageClub.ai envisions a world where employees are highly engaged and happy, and every workplace, big or small, has a positive culture of appreciation and recognition. It aims to help organizations build and run employee experience and engagement programs that resonate with their culture and values.
Lumoa
lumoa.me
Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.
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