Spur

For ecommerce brands and creators managing customer questions and sales across social channels, Spur brings WhatsApp, Instagram, Facebook Messenger, and website live chat into one shared inbox. Teams can assign conversations, collaborate on replies, and use AI agents trained on their product catalog, website, and FAQs to answer common questions or hand more complex requests to a person. Spur automates tasks such as sending WhatsApp messages about abandoned carts and orders, broadcasting campaigns to customer segments, and replying to Instagram comments with a direct message, product details, or a link. Its visual workflow builder starts messages from events like a new order, a keyword, or a social media comment. Shopify and WooCommerce integrations make it a fit for online stores looking to combine messaging, marketing automation, and customer support.

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