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사이드톡 is an AI customer service chatbot and support automation platform for websites, KakaoTalk channels, and Naver TalkTalk. It helps organizations handle repetitive customer inquiries around the clock using information from FAQs, manuals, emails, previous chat records, and uploaded TXT, PDF, or CSV files.
The platform supports knowledge-based AI chatbot creation, no-code data management, real-time customer service handoff, and administrator dashboards for reviewing conversations and improving responses. It can also connect with external APIs to support functions such as delivery tracking, reservation checks, product inquiries, and other business workflows. When necessary, the AI can analyze customer questions and send important notifications to responsible staff.
사이드톡 provides dedicated chatbot URLs that can be shared through websites, messaging platforms, social media, blogs, or email. It supports multilingual customer communication, allowing users to receive responses in languages such as English, Japanese, and Chinese based on the available business data. The platform is designed for customer support automation, internal knowledge management, public service inquiries, e-commerce assistance, and 24-hour customer communication.
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