Responso

Responso is for e-commerce sellers and support teams handling customer questions across marketplaces, online stores, email, social media, and chat. It brings those conversations into one inbox, so agents can reply and track inquiries without switching between platforms. Connected order details and conversation history help teams respond with relevant information, while tickets can be organized by status, priority, filters, and tags and assigned to team members. Teams can use automated replies and ticket assignment to manage repetitive work, and AI tools to help draft or refine responses. Responso also includes tools for managing customer reviews, returns, and complaints, plus reporting on support activity. It may suit businesses selling through several channels that need a shared e-commerce help desk; available channels and features depend on the integrations and plan used.

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