MonoChat

MonoChat is for customer support, sales, and operations teams that manage customer conversations across multiple channels. It brings messages from WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS, and voice into a shared inbox where staff can assign conversations, add internal notes, and view customer history. Teams can use AI assistants and chatbots to answer questions using their own business information, qualify leads, and hand conversations to a person with context. Workflow automation can collect information, route requests, create records, and trigger follow-up steps. MonoChat also supports segmented messaging campaigns and reporting, making it suited to businesses that want to coordinate customer service, sales, and routine processes from one workspace.

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