Koban

Koban is designed for small and midsize businesses that want sales, marketing, billing, and customer service teams to work from shared customer records instead of separate tools. It helps teams track prospects and customer interactions, manage sales opportunities, and keep follow-up tasks visible. Sales teams can organize contacts, monitor deals in a pipeline, follow up on quotes, and automate recurring tasks. Marketing teams can create email campaigns and web forms, send SMS campaigns, and set up automated marketing sequences. The billing tools cover the process from quotes and orders to invoices, payment tracking, and accounting exports, with options for managing subscriptions, purchases, and stock. Customer service teams can bring incoming requests together, manage tickets and service levels, and review support history on customer records. A customer portal can provide clients with selected documents, such as invoices and quotes, and access to support tickets. Koban is a cloud CRM with mobile access and GDPR compliance. It may suit businesses looking for an integrated system for customer relationship management across sales, marketing, billing, and support.

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