Gleap

Gleap helps software product, support, and engineering teams understand customer problems and manage feedback without splitting the work across separate tools. Teams can add its messenger to a website or app so customers can ask for help or report an issue in context. Bug reports can include screenshots, session replays, logs, and device details to help teams investigate what happened. Gleap brings customer conversations into a shared support inbox, with a knowledge base and an AI assistant that can answer questions from support content. Teams can also collect feature requests and votes, publish a roadmap and release updates, and run surveys to gather customer feedback. It may suit SaaS and other software teams looking to connect customer support, bug reporting, and product feedback in one workspace.

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