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FlowRunner is an Outlook and Gmail add-in that brings Salesforce Screen Flows directly into the email inbox. It helps teams access relevant Salesforce records, follow guided workflows, and update CRM data without switching between email and Salesforce. Email details such as the sender, recipients, subject, body, thread, and user identity can be passed into flows as input variables, reducing manual data entry and copy-and-paste work. Salesforce administrators can configure record-matching logic, control which fields users see, assign flows by team or role, and support standard or custom Salesforce objects. FlowRunner also provides shared flow history across email threads, consistent record visibility for team members, and support for users working with multiple Salesforce organizations in one sidebar. The app connects with Salesforce through OAuth and can be deployed through Microsoft 365 or Google Workspace, making it suitable for sales, support, customer success, and other teams that manage customer processes through email.
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