Conduit

For hotels, vacation-rental operators, and hospitality teams handling guest requests across multiple channels, Conduit helps respond to messages and calls and coordinate the work that follows. Its AI agents can answer guest questions using business information, reservation details, and property policies, and pass conversations to staff when needed. Chat agents handle messages across channels such as email, WhatsApp, online travel agencies, and social platforms; voice agents can answer calls, including after hours. Teams can connect Conduit to property-management systems and other business tools so agents can update records, carry out procedures, and turn requests—such as a repair issue—into tasks for staff. Workflows automate routine steps in the guest journey, while a shared inbox brings conversations, calls, and team handoffs together. Guest portals let visitors browse and request or buy available services. Conduit is intended for hospitality businesses looking to automate guest support and routine operations while keeping staff involved in escalations and decisions that require approval.

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