Page 4 - Top Comstice Alternatives

CommandLInk

commandlink.com

CommandLink empowers enterprises with a transformative digital strategic advantage leveraging our single-source full-stack technology solutions integrated into one cloud application. We build Next-Generation Software-Defined Hybrid Networks (SD-WAN) with integrated managed security, unified with Cloud Communications and Collaboration software, fully integrated into the Command|Link SaaS Platform. Our support is service workflow integrated with monitoring and alerting, auto-support-case creation, and assignment to a dedicated Command|POD team of certified tier 3 engineers backed by 100% uptime SLA options.

calldesk

calldesk.ai

calldesk enables contact centers to automate repetitive inbound calls to deliver the best customer experience while optimizing costs. As the European pioneer of AI-powered voice agents (autonomous virtual agents available immediately, 24/7 and without queue time), calldesk enables contact centers to free up thousands of hours to focus their agents on high value-added interactions. calldesk voice agents are in production in the customer services of COVEA, Enedis, La Poste, OUI.sncf, CNP Assurances and Dalkia, and handled >10 million calls in 2019.

Aheeva

aheeva.com

Created in 2000, Aheeva is specialized in products and services within superior technological solutions for contact centers. The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management... These applications will make your company virtual, for they are integrated into a simple, completely flexible platform, accessible from anywhere, wherever an Internet connection is available. With AheevaCCS, you have the possibility to increase your contact center's return on investment, regardless of its size, to achieve a superior customer service, and to gain higher profitability.

Telebroad

telebroad.com

Welcome to Telebroad, an industry leader in cloud-based PBX phone systems. Our solutions are designed to be flexible, affordable, and reliable, perfect for businesses of all sizes. Why Telebroad? • Advanced Features: Continually updated with the latest technology. • Scalability: Easily grow your phone system as your business expands. • Easy Setup: Quick, hassle-free implementation. • Minimal Downtime: Reliable cloud-based maintenance. • Security: Your communications are always protected. • Comprehensive Support: Our dedicated team is here to help. • Reliability: Experience seamless communication without disruptions. Thousands of businesses across America trust Telebroad to streamline their communication and help them thrive. Telebroad is an industry innovator, providing cloud-based PBX phone systems that are flexible, affordable, and reliable enough to handle the demands and nuances of businesses of every type and size. At Telebroad, our mission is to deliver the most advanced, feature-rich communication system that’s flexible, scalable, easy to implement, hassle-free to maintain, absolutely secure, continually updated, fully serviced and supported, and most importantly – reliable.

virtualQ

virtualq.io

virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world. virtualQ’s Intelligent Waiting-loop Management combines the best of machine learning and data science technologies: our patented Intelligent Waiting-loop and Call-back Service (virtual Queue) does away with the wait in service hotlines. A virtual assistant takes the caller’s place and notifies them when it’s their turn. This spares customers annoying waits and evens out the peaks throughout the course of a day. Using Intelligent, Workload-based Appointment Management (virtualQ Appointment), you can also offer individual consultation slots to your customers for less urgent, more consultation-intensive topics, thereby filling idle periods. As a pioneer in the service sector, the product portfolio of virtualQ encompasses modern, data-based Voice Intelligence (AI) to provide your customers with innovative and reliable service. Intelligent algorithms and voice automation technology categorise customers according to the help they need, ensuring that a more streamlined service is waiting for them. It also allows customers to change their personal information without involving call agents. Furthermore, virtualQ Voice Intelligence (AI) can answer recurring customer queries over the phone automatically and spare your customers a tedious hunt through your FAQs. This allows you to create a positive customer experience and minimize the number of consultations.

SynXis Voice Agent

sabrehospitality.com

Expedite calls, increase conversions, and boost cross-sell opportunities with SynXis Voice Agent—an intuitive, guest-centric hotel call center solution. Traditional front desk call center software can often be disconnected, resulting in lengthy call times, clunky user experience, and increased difficulty cross-selling or up-selling guests. SynXis Voice Agent from Sabre Hospitality is an intuitive, guest-centric call center tool that guides agents through the conversational flow of making a voice reservation, increasing conversion and cross-selling opportunities while minimizing call time. SynXis Voice Agent is a great reservations tool; it has most of the things you want to handle a reservations line just fine.

SaleSquared

salesquared.io

SaleSquared provides Voice, VOIP, Conversational AI, Chatbot and SMS communication solutions for enterprise sales and support teams. Join 1000+ brands and solve your inbound + outbound call management needs with our solution, boost your sales, and provide better support to all your customers.

Quvu

quvu.co.uk

Quvu is a cloud-based contact centre management solution, allowing users to analyse live statistics, queues and agent activity using the hardware they already own. Featuring a predictive dialler, call recording and IVR, whilst harnessing the power of VoIP technology, Quvu empowers contact centre managers to radically improve the way they do business. Quvu is a joint venture between experienced VoIP providers soho66, and goldfish.ie

Luware

luware.com

Luware develops customer service solutions that enable organizations to communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware's Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.

Servetel

servetel.in

Servetel by “Acefone”, previously known as just “Servetel” is a leading provider of cloud communication solutions focused on providing reliable and efficient communication between you and your customers. To overachieve this mission and span beyond its current operating ground, Servetel has now rebranded to Acefone, a global entity that thrives on providing enhanced and high-quality business communication for sales and customer success teams. With a new brand identity, Servetel steps into a global market equipped with a unified communication platform delivering interactions across diverse channels such as voice, SMS, video and instant messaging.

ISI Analytics

isianalytics.com

ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure. The Ultimate Queue Performance Tool Call Center Insights powered by ISI Queue Analytics Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center. ISI’s Queue Analytics platform coupled with existing call queuing capabilities from Cisco, Webex and Microsoft enables customers to significantly reduce Contact Center operational costs. With advanced reporting capabilities, call recording and real-time performance metrics, ISI provides a solution suite enhancing each of your call center queues. If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Its SaaS software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.

Ecosmob

ecosmob.com

Your preferred partner for custom software development and technology outsourcing. Ecosmob is a world-renowned provider of carrier-grade software solutions and services. They strive to deliver innovative and client-centric solutions. They help their clients modernize their networks to improve competitive positioning and business outcomes. With their team of experts, cutting-edge technologies, and transparent processes, they focus on providing excellence while ensuring outstanding customer service. Ecosmob's core expertise lies in VoIP solutions, DevOps, web applications, mobile applications, and outsourced developer staffing services. Ecosmob's highly skilled team of developers has a consistent track record of delivering customized solutions within specified deadlines. Their market-leading expertise and solutions power many of the world's tier-one service providers and independent software vendors. Their solutions are deployed in the telecom, IT, healthcare, education, real estate, hospitality, banking & finance, advertising & entertainment industries across the globe.

brightfin

brightfin.com

brightfin is a provider of mobile and telecom solutions offered natively through ServiceNow. brightfin is the only provider that converts telecom data to configuration items within ServiceNow to help companies manage IT assets and expenses. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.

MCube

mcube.com

Welcome to MCUBE - Your Trusted Cloud Telephony Partner in India! At MCUBE, they redefine communication excellence through cutting-edge solutions designed to elevate your business to new heights. As a leading cloud telephony service provider, they specialize in delivering a comprehensive suite of communication tools to streamline and enhance your customer interactions. Their Solutions: * Contact Center Solution: Seamlessly manage customer interactions for unparalleled service. * IVRS (Interactive Voice Response System): Enhance efficiency with automated, interactive customer support. * Autodialer: Boost productivity through automated outbound calling. * Toll-Free Number: Establish a national presence with toll-free communication. * Softphone Solution: Empower your team with flexible, software-based telephony. * Missed Call Service: Capture leads effortlessly with their missed call solutions. * Voice Broadcast: Broadcast messages at scale for impactful communication. * SMS Campaigns: Reach your audience instantly through targeted SMS campaigns. * Virtual PBX: Flexible virtual phone system tailored to your dynamic business needs. * Whatsapp Solution: Engage customers on your preferred messaging platform. Why MCUBE? * Industry-leading expertise * Robust and reliable solutions * Customized packages to suit your business needs * Unparalleled customer support

FluentStream

fluentstream.com

FluentStream is the leading communications provider for small to medium business and has been recognized by Inc. 5000 as one of the fastest-growing private companies six years in a row. FluentStream's mission is to simplify how businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location.

C-Zentrix

c-zentrix.com

C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, North America and Africa. It is continuously innovating and providing AI powered solutions for contact centers. C-Zentrix is specialist in Customer Experience and has experience in managing large contact centers, nationwide deployments, and integrations with numerous 3rd party solutions. They understand the need of customers and your distinct workflow. C-Zentrix has been a pioneer in crafting one of the most innovative products, a contact center in a box solution way back in 2005. Post that there has been no looking back. It offers voice, video, and digital solutions like WhatsApp, social, email, and service and lead CRM. The omnichannel solution is an all-in-one customer experience solution that has a state-of-art design and seamless integration with all available communication channels. The contact center solution comes with Drag & Drop Interactive Voice Response (IVR), Skill Based Routing, Predictive Dialing, Inbound/Outbound Call Routing, IPBX, Voice & Screen Loggers, Helpdesk CRM, Live Chat, Email management, Missed Call, and Call Blast. C-Zentrix has more than 1500+ clients and is spread across different continents with a unique focus on growth markets. C-Zentrix is aggressively bringing AI into the contact center. These solutions are providing huge cost savings and actionable insights to customers. Noteworthy are Voicebots and chatbots, Real time Assistant (Agent assist, Supervisor assist), Post call analytics, Sentiment Analysis and Summarizer.

Alvaria

alvaria.com

Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.

Thulium

thulium.com

Provide exceptional customer service and respond to customer inquiries from anywhere. Your contact center system can be in your pocket! The app was created for traveling agents, managers and team leaders to provide them with real-time access to Thulium requests. ** Stay up to date Access to the list of current tickets will allow you to manage and control the helpdesk situation straight from your phone. **Reply to reports and add comments Now you can respond to customer requests even while on the road. Additionally, you can add comments in the thread of correspondence with the client, which will make it easier for you to record the most important information outside the office. ** Access customer information Check information about your clients to get better context of the conversation when working on tickets. **Manage your reports Straight from your phone, you can assign yourself to a ticket, change its category, priority, status and choose the queue to which the ticket will be assigned. Thulium is a contact center system dedicated to support departments and Customer Service to handle all customer communications. Thulium allows you to integrate all contact channels - calls, e-mails, chats and FB Messenger in one tool, improving the level of service and building customer loyalty. Thanks to functions such as customer identification, contact history, group mailbox and reporting, it guarantees that no customer contact is lost and that employees perform their work effectively.

SparkTG

sparktg.com

SparkTG is a leading Cloud Telephony Provider. Boost your Business with the help of Cloud Contact Center Solution SparkTG is a leading cloud-based contact center solution provider in India. With over Eight years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals. * Quick Setup. No Upfront Cost. Reliable. Scalable. With the Simple & Quick Implementation of SparkTG - Contact Center Solution You Get: Professional Image Helps you to achieve professional image at no set-up cost. * Real-Time Analytics - Analyse your service in real-time and improve accordingly. * 24x7 Support We provide full customer support round the clock.

QueueMetrics

queuemetrics.com

QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events. Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports. QueueMetrics is a highly scalable management, monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits such as supporting unlimited agents, queues and campaigns, remote working features and support for themes and white labelling. QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology. Successfully used in thousands of contact centers worldwide, since 2004. Features - Measure, control and improve all aspects of your call center. * Works with your existing Asterisk PBX. * Easy, automated installation. * High scalability: from one to hundreds of outbound lines on multiple servers. * Run multiple prioritized campaigns in parallel. * Pervasive security model with extensive auditing capabilities. * Programmable handling of calls that do not complete. * Easy to integrate through its HTTP API. * Strong real-time monitoring capabilities. * Runs locally - you do not have to depend on third-party services. * Provides a set of "building blocks" so you can create custom-tailored solutions. QueueMetrics is available in English, Spanish, Portuguese, German, Brazilian, Arabian, Chinese, French, Dutch, Italian, Japanese, Hebrew, Polish, Slovak, Catalan, Georgian, Dutch, Hungarian, Greek and Korean.

Office24by7

office24by7.com

Office24by7 provides various automation tools across the communication, marketing, and sales areas to make organizations leverage technological innovations for improved efficiency and higher growth prospects. Its comprehensive Communication Automation solutions enable companies to efficiently organize business communications, including inbound and outbound, to ensure a seamless customer service experience. Communication tools include Cloud-Telephony, IVR, Virtual Numbers, Click to Call, Missed Calls, and Conference Service. Office24by7 Marketing Automation tools allow for designing innovative and personalized campaigns, nurturing the leads over multiple communication channels, auto-set the campaign flow based on the user response, and tracking ROI over campaigns. Marketing automation tools include Lead Tracker, Landing Page Builder Software, Email Marketing, Bulk SMS Service, Bulk Voice Announcement, and Drip Marketing. Office24by Sales Automation Tools consists of a robust Sales CRM and Mobile App and helps to amplify sales team productivity, reduces the sales cycle, and efficiently manages office, field, and distributed sales teams. Office24by7 is a unique assembly of office automation solutions and services with an intelligent CRM and business process management tool at its core. With Office 24by7, you can simplify, automate, and manage essential business functions like Communication, Marketing, and Sales. Part of Striker Soft Solutions – an industry leader in communication solutions, Office24by7 started its operations in Hyderabad with communication automation tools and added marketing and sales automation tools to its array. It is about to come out with service automation tools soon.

Evolve IP

evolveip.net

Evolve IP brings together unified communications, collaboration, voice, virtual desktop, and contact center tools into a single, secure solution. Evolve IP partners with IT professionals to bring together their essential productivity and communication tools into a single, secure cloud-based solution, fine-tuned for the hybrid workforce and delivered as a service. By integrating these disconnected systems and filling in the gaps, we improve both productivity and security, increasing uptime to make the future of work better for everyone.

Comcast Business

business.comcast.com

Comcast Business offers a broad suite of technology solutions to keep businesses of all sizes ready for what’s next. With a range of offerings including connectivity, secure networking, advanced cybersecurity, and unified communications solutions, Comcast Business is partnering with business and technology leaders across industries and integrating Masergy, a leader in software defined networking, to help drive businesses forward.

Acqueon

acqueon.com

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in regulated and non-regulated industries in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships.

ConnectPath

connectpath.cx

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Fusion Connect

fusionconnect.com

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

CloudCall

cloudcall.com

CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. Without leaving their CRM or ATS, recruiters and salespeople: * Fly through tasks with click-to-call, list power dialing, and pre-recorded voicemail drops * Seamlessly capture data with integrated notes and automatic call recording * View relevant caller notes and details through inbound caller notifications * Work remotely as efficiently as in the office, using their own devices * Companies better detect issues and replicate best practices via call recordings and live monitoring of calls

3CLogic

3clogic.com

3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.

Daktela

daktela.com

One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on their desktop or mobile app. They take pride in developing all their solutions in-house, ensuring each tool is flexible and precisely tailored to enhance your operations and boost customer satisfaction. Daktela is at the forefront of innovation; they were the first communications provider to integrate GPT technology. Their portfolio also includes a range of add-ons designed to optimise your communications strategy, featuring advanced Workforce Management tools and AI Voice and Chat Bots that automate interactions and scale with your business growth. Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. They connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience. They combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single platform with rich API to help companies improve productivity and overall customer experience. Daktela provides integrated global voice services, sms messaging and DID numbers from more than 70 countries. They are committed to award winning 24/7 customer support.

Readymode

readymode.com

Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.