Talkdesk
talkdesk.com
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. They believe that better customer experiences start with AI. Their automation-first customer experience solutions optimize their customers’ most critical customer service processes. Their speed of innovation, deep vertical expertise, and global footprint reflect their commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with their flagship CX Cloud, they offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. They offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.
Signals
getsignals.ai
Signals is a lead generation and AI Platform that helps you know who is on your website, and leverage their behaviors, to engage with visitors who are ready to buy. We have already helped companies find thousands of qualified new contacts without visitors needing to fill out a form.
YourGPT
yourgpt.ai
YourGPT Chatbot simplifies the process of building custom, industry-specific chatbots without coding. Our next-gen AI and GPT-based chatbot builder allows users to quickly create and train bots with their own data in just a few minutes. Get the most out of AI and save time and money with YourGPT Chatbot. YourGPT offers cutting-edge AI and GPT products designed to meet your unique needs. * Boost customer support with our powerful AI chatbot * Create production-ready LLM Apps using LLM Spark.
Chative
chative.io
Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through social channels with the assistance of AI and automation. Why you should use Chative.IO? - Chative has a turn-key AI customer service solution that adapts to any business, running within clicks! - Unlimited channels & messages for free, plus the pricing is completely transparent and startup-friendly. It comes with a free mobile app too! - Free plan for small businesses with available in-app support. - Chative offers award-winning UI & UX that combines the art of condensing information with effortless navigation! - We have been a pioneering force in AI, chatbot, and messaging automation for the past 6 years. What does Chative.IO do for you? - Unify all conversations, customers, orders, and product catalogues to accelerate growth through happier customers. - Access complete customer context, order history, and activity details, empowering tailored support for loyalty and repeat purchases. - Enable direct sales via everyday messaging apps, converting visitors into potential customers. - Ensure timely, personalized customer service and increase productivity thanks to AI and automation.
SendPulse
sendpulse.com
SendPulse is a multi-channel marketing automation platform for multifaceted business promotion and customer retention. SendPulse allows you to send email and SMS campaigns, work with clients using chatbots for Telegram, Facebook Messenger, WhatsApp, and Instagram, and create landing pages in just 15 minutes. SendPulse also offers a platform for creating online courses. You can easily track all of your marketing activities and client information with SendPulse’s free CRM.
Dialpad
dialpad.com
Get business VoIP with Dialpad and connect your team with a cloud phone system that makes business communications easier and more efficient. Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
Helpwise
helpwise.io
Retaining customers is as important as acquiring new ones. Loyal customers generate more revenue and bring you referrals at zero cost. Providing good customer service is an integral part of customer retention. With Helpwise, managing customer service is easy. 1. Setup your customer service center literally in minutes. 2. Communicate with customers across all channels and collaborate with your team. 3. Establish accountability with no more shared passwords. 4. Setup self-service and automation. 5. Get actionable insights on improving team productivity and customer satisfaction. Helpwise integrates with Email (think support@, sales@, careers@ etc.), Live Chat, Whatsapp, SMS, Social Media and more. Get started with Helpwise, a customer service solution that drives revenue for your business.
AITable
aitable.ai
AITable is a revolutionary no-code AI development platform that makes building your own AI ChatGPT with tables in 1-Click. By utilizing your unique data, AITable allows you to train your own version of the advanced ChatGPT system, serving as a 24/7 AI customer service chatbot or an enterprise ChatGPT assistant. It eliminates the complexities of coding, offering a seamless and effortless setup. With AITable, you're not just getting an AI assistant - you're creating a smart, responsive, and tailor-made solution for your business's needs.
ConnectWise Home
connectwise.com
Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.
Cloudtalk
cloudtalk.com
Make CX your greatest advantage with CloudTalk’s business-calling software. Call directly with CloudTalk, access all customer data, and automate tasks. Experience the future of business calling with CloudTalk. Access 160+ international numbers, increase call efficiency by up to 87%, and save your team time for what really matters — increasing customer satisfaction. Make and receive calls directly with CloudTalk's Click-to-Call feature. Eliminate repetitive tasks and automate your workflows. Sync contact details, past interactions, call recordings, and SMS across both systems with an effortless two-way synchronization. Customize your setup and customer experience with over 35 integrations. Choose how inbound, outbound, and missed calls are logged with advanced call logging features. Log important information directly into your CRM at the end of each call with the Speech-to-Text transcription feature. Gain a comprehensive overview of interactions by synchronizing SMS messages sent from CloudTalk to your CRM account, ensuring no important information is missed when closing deals. Learn how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today. Schedule a demo with one of our specialists today!
Cisco
cisco.com
Cisco Spaces is a cloud platform that connects people & things with spaces to transform buildings into smart spaces. Using the power of Cisco devices as sensors (Catalyst, Meraki, Webex) and the Spaces ecosystem, the platform aims to make buildings safe, smart, sustainable, and seamless. Cisco Spaces harnesses the power of Cisco hardware and sensors (Catalyst, Meraki, Webex) making buildings safe, smart and sustainable with seamless people experiences.
Cody
meetcody.ai
Cody is an intelligent AI assistant like ChatGPT, but with the added benefit of being able to train it on your business, team, processes, and client data. You can use Cody as an employee to support your team in various ways: * Provide instant answers to business questions by analyzing your company's accumulated documents and acting as an expert on your processes. * Boost employee efficiency by providing instant answers, ideas, and ready-made work to help your team work smarter. * Troubleshoot issues and discover hidden features of your digital tools using support documentation. * Brainstorm ideas and provide suggestions drawing from the context of your past conversations with Cody. To use Cody, you can upload your company's files, documents, and data to build your own customized knowledge base. Cody then uses this information to provide tailored responses. Cody can be integrated into various tools like PowerPoint, PDF, Word, Discord, websites, and more. The platform emphasizes advanced data security and privacy, with features like AWS encryption, SOC II compliance, and customizable access controls. Cody is designed to empower teams by providing an AI assistant trained on their specific business context.
LeadDesk
leaddesk.com
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.
CustomGPT
customgpt.ai
Experience the Benefits of Personalized AI with CustomGPT: Get Unique Insights and Solutions with AI Trained On Your Content
Voiso
voiso.com
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally. Voiso provides all the customers with 24/7 support.
Norby AI
norby.io
Norby AI is a leading solution that provides businesses with an AI-powered chatbot for their websites. The chatbot is powered by advanced natural language processing technology to understand customer queries and provide quick, accurate responses. Norby AI's chatbot setup process involves just four simple steps: * Create an account on the Norby AI platform * Add a snippet of code to your website provided by Norby AI * Input your existing FAQs, product descriptions, documentation etc. that you want the chatbot to respond to * Your AI chatbot goes live on your website, ready to engage customers 24/7
Sprinklr
sprinklr.com
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. * Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. * Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. * Provides meaningful and actionable insights to supervisors to drive growth and operational excellence * Helps leaders uncover opportunities for growth, transformation and innovation through real-time contact center insights scalable across the enterprise.
SALESmanago
salesmanago.com
SALESmanago is a Customer Engagement Platform for impact-hungry eCommerce marketing teams who want to be lean yet powerful, trusted revenue growth partners for CEOs. Our AI-driven solutions have already been adopted by 2000+ mid-size businesses in 50 countries, as well as many well-known global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret. SALESmanago delivers on its promise of maximizing revenue growth and improving eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making for maximum impact. More information: www.salesmanago.com
Missive
missiveapp.com
Missive was launched in 2015 from Quebec City, Canada. It is currently composed of 3 co-founders and 2 employees. Missive is an app that brings team inboxes and chat under a single roof. It was built with collaboration in mind to centralize your team's communication. Among its many features, Missive offers four key ones: - Team Inboxes. - Internal Team Chat. - Rules to automate workflows. - Integrations.
ProofHub
proofhub.com
Founded in the year 2012, ProofHub is a cloud-based project management and team collaboration platform that is used by teams across the globe. ProofHub is a top-rated work management application that has been designed to help teams in everyday work and is used by over 85,000 teams globally, including Netflix, Google, NASA, Nike, and Trip Advisor. ProofHub is a surprisingly simple yet powerful project management software that provides a consolidated view of tasks and progress. This project management software allows teams to communicate on work from anywhere using any device. With a rich set of features put in one location, this online SaaS tool is designed to help businesses swiftly plan, coordinate, organise, and deliver projects of all sizes. ProofHub is a cost-effective solution utilized by teams and enterprises of all sizes in various sectors. ProofHub can help businesses structure their work process while saving time and resources, with features ranging from task management to time tracking, bespoke workflows to online proofing, and much more. ProofHub offers a plethora of collaboration features such as chat, discussions, announcements, third-party integrations, file transfer, and more. ProofHub has a clean, simple layout with a low learning curve that makes users feel right at home. Apart from English, ProofHub is available in German, Spanish, Portuguese, French, Russian, Italian, Dutch, Chinese (Taiwan), Turkish, and Polish. ProofHub is a cost-effective solution that can be utilized by teams and enterprises in various sectors. ProofHub provides all the features you need to get your work done efficiently, from creating a project to assigning tasks, keeping track of progress, interacting with your team, and ultimately completing your projects on time.
WebinarJam
home.webinarjam.com
Increase your sales and attendance with the only webinar system that produces a complete live stream event from registration to replay. WebinarJam has more features, no downloads, and is the most dramatic improvement to Live Casting, Event Streaming, and Webinar Broadcasting ever released to the public. Trusted by over 50,000 customers.
Chatbot Builder AI
chatbotbuilder.ai
ChatBotBuilder.ai is a comprehensive platform that enables users to create and deploy custom AI chatbots and generative AI models (GPTs) for a variety of business applications. Key features and capabilities of the platform include: * Ease of Use: The website emphasizes that ChatBotBuilder.ai is the "fastest, easiest way to build custom chatbots and GPTs" without requiring extensive technical expertise. * Flexible Integration: The platform supports integration with thousands of apps and allows users to connect their tools and teams to gain a competitive edge. * Cutting-Edge AI: ChatBotBuilder.ai leverages the latest large language models (LLMs) and AI technologies to power sophisticated chatbots and GPTs. * Customization: Users can customize the appearance, functionality, and behavior of their chatbots using the platform's user-friendly interface. * Cross-Channel Support: Chatbots can be integrated across multiple channels, including websites, social media, email, and voice. * Marketing Tools: The platform provides built-in marketing features to help users engage customers more effectively through their chatbots. * Analytics: Robust analytics capabilities allow users to track and optimize the performance of their chatbots. The website positions ChatBotBuilder.ai as the "World's Best AI Chatbot Builder in 2024", catering to businesses and organizations looking to automate customer service, simplify communication, and enhance user experiences through the power of AI. The platform offers both a Pro Plan for individual users and a White Label Enterprise plan for agencies and larger organizations looking to create their own branded chatbot solutions. Overall, ChatBotBuilder.ai seems to be a comprehensive, no-code platform designed to empower businesses of all sizes to leverage the benefits of advanced AI chatbots and generative AI models.
SAP
sap.com
SAP is the leading enterprise application and business AI company. They stand at the intersection of business and technology, where their innovations are designed to directly address real business challenges and produce real-world impacts. Their solutions are the backbone for the world’s most complex and demanding processes. SAP’s integrated portfolio unites the elements of modern organizations — from workforce and financials to customers and supply chains — into a unified ecosystem that drives progress.
Nextiva
nextiva.com
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
Social Intents
socialintents.com
Meet the #1 Live Chat for Microsoft Teams, Slack, and ChatGPT. Talking to your customers should be easy. Chat with them from the collaboration tools you already use: Teams and Slack. Build ChatGPT powered chatbots trained on your website data. Easily handoff chats between ChatGPT and human agents.
Moxo
moxo.com
Streamline external projects with customers, vendors, and partners. With Moxo, accelerate workflows from account acquisition, to onboarding, and servicing. Coordinate with customers, vendors, and partners to achieve joint deliverables, track milestones, exchange documents, gather approvals and more. Moxo powers project workspaces across a diverse set of industries including financial services, consulting, legal, accounting, healthcare, and more. Our customers include companies like Citibank, FIS, Balfour Homes, AMCK Models, Hibernia College, BNP Paribas, and more. Our team has a rich history of pioneering in the engagement space: Moxo's co-founder and CEO, Subrah Iyar, was the co-founder and CEO of Webex, and Moxo's co-founder and CTO, Stanley Huang, held senior engineering management positions at Cisco Systems and WebEx.
Gitter
gitter.im
Gitter is an open-source instant messaging and chat room system for developers and users of GitLab and GitHub repositories. Gitter is provided as software-as-a-service, with a free option providing all basic features and the ability to create a single private chat room, and paid subscription options for individuals and organisations, which allows them to create arbitrary numbers of private chat rooms. Individual chat rooms can be created for individual git repositories on GitHub. Chatroom privacy follows the privacy settings of the associated GitHub repository: thus, a chatroom for a private (i.e. members-only) GitHub repository is also private to those with access to the repository. A graphical badge linking to the chat room can then be placed in the git repository's README file, bringing it to the attention of all users and developers of the project. Users can chat in the chat rooms, or access private chat rooms for repositories they have access to, by logging into Gitter via GitHub (which does not involve sharing the user's GitHub password with Gitter). Gitter is similar to Slack. Like Slack, it automatically logs all messages in the cloud.
Engati
engati.com
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.
Speakap
speakap.com
Speakap provides branded communication platforms that enable companies to have structured dialogue with their frontline staff, to support and inform their deskless workers from anywhere at any time. The solution, available on both mobile and desktop, connects workforces and empowers employees to provide optimal customer experiences. From messaging and news items to private groups and events, Speakap provides businesses the opportunity to deliver relevant and timely content to their workforces and supports both business growth and employee retention. Founded in 2011, Speakap has partnered with more than 400 organizations around the globe across various industries - such as hospitality, retail, manufacturing, and more - and has locations in New York, London, Amsterdam, Barcelona, Cologne, and Brussels.
Consolto
consolto.com
Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few.
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