Page 15 - Top Business Apps - Djibouti

Jumper.ai

jumper.ai

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Through Jumper.ai, the Vonage conversational commerce application, businesses can now create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Jumper makes every conversation count with a beautiful blend of automated chatbots and live agents, across every stage of your customers' journey. This end-to-end conversational commerce and shopper engagement solution, is used by enterprises like Disney, Unilever, Jollibee, Samsung, BMW, Reckitt Benckiser, and Loreal. Jumper creates omnichannel, messaging-first customer engagement and shopping journeys across social, messaging, and web (WhatsApp, Messenger, iMessage, Twitter, SMS, LINE, Google Ads, Brand website, and more). Vonage’s suite of enterprise solutions personalize the customer experience, increase ad conversions, offer guided shopping, process orders, collect payments, send notifications, gather insights for consumer re-engagement, and make it all happen through chat and contextual involvement of human agents and AI.

VAT4U

vat4u.com

VAT4U is an innovative AI-driven VAT engine designed to streamline and automate VAT management processes for AP (Accounts Payable) and T&E (Travel Expenses). The platform offers comprehensive solutions to optimize VAT recovery, reduce processing time and costs, and improve compliance. • Automated invoice compliance assessment powered by AI for VAT refund. • Identification of recoverable VAT for local and foreign transactions • Automated VAT reporting • Robotic process automation for effortless submission of VAT claims and reports to tax portals • VAT4U Smart AI can be deployed in 4 solutions to streamline your VAT management for Travel, Accounts Payable, e-commerce, and for Experts. • Seamless API Integration for easy connectivity

Acqueon

acqueon.com

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in regulated and non-regulated industries in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships.

2Chat

2chat.co

All-in-one programmable WhatsApp automation for small teams that works with WhatsApp Messenger and WhatsApp Business. Programmable and highly customizable WhatsApp. Close more deals, talk to your customers, and send notifications.

Qurable

creators.qurable.co

Qurable is a cutting-edge platform focused on innovating loyalty programs for businesses of all sizes. Their technology integrates various ecosystems and payment methods to help companies enhance customer engagement and drive growth. Key Features: * Scalable Technology: Qurable provides solutions that adapt to different business needs, making it easy to implement loyalty initiatives that promote recurring consumption and usability. * Cross-Brand Compatibility: The platform allows for seamless integration with existing loyalty programs, expanding the reach and effectiveness of loyalty initiatives across multiple brands. * Gamification: Qurable transforms customer interactions into engaging challenges, tracking progress and rewarding achievements to foster loyalty. * Data Insights: Businesses can analyze customer behavior through digital footprints, allowing for personalized rewards and targeted promotions without extensive coding. * User-Friendly Portal: The white-label end-user portal offers features like loyalty points tracking, user profiles, and visualizations of achievements, enhancing customer engagement.

MOOVA

moova.io

At Moova, we reimagine last-mile logistics for a Sustainable World. We have developed efficient systems that enable accessible, safe, and sustainable urban mobility. We use our technology to offer same and next-day delivery, and we license it to logistics and courier companies through a SaaS model. Moova empowers logistics players by enabling them access to systems that connect vehicles with idle delivery capacity and, through artificial intelligence, ensure the most efficient route, saving time and costs. We own the most significant last-mile footprint in LATAM and work hard every day to shape the future of logistics in the region. We were selected as the most innovative company in the international G20 forum in Bali, Indonesia. We were invited to participate in the G20 Innovation League 2021 as ¨One of the 100 startups facing Humankind challenges¨ in the Smart Cities category. We take this honor very seriously: we want to bring the cities of the future to LATAM. We bet fully on technology and on the talent of our fantastic team to face some of the biggest challenges of sustainable mobility and the environment.

Teamboarding

teamboarding.com

Teamboarding is designed to streamline the technical journey of your teams, offering a comprehensive solution for onboarding, upskilling and reskilling. Our platform ensures that every member is supported, whether they're joining the team, growing their skills or adapting to new roles and challenges. With Teamboarding, you can efficiently manage the onboarding of technical talent, guide continuous learning and facilitate the reskilling process, all while maintaining productivity and alignment with your business goals. We are here to make sure your team’s experience is smooth, effective and empowering from day one.

Terrand

terrand.app

Reinventing operational excellence in Latin America. At Terrand, we don't just innovate; we transform. We are more than a startup; We are the pillar that strengthens and empowers frontline workers, the true heroes of our economy. With a combination of cutting-edge technology and passion, we strive to improve safety, quality and efficiency in every corner of the continent. Do you really know what is happening in your company? With Terrand, you will always know. Our platform gives you real-time visibility into your company's operations, from the smallest report to trends and predictive data. We are based on three essential pillars: 1. Immediacy: Anyone can report an event in real time in a simple and direct way. 2. Traceable Interoperability: We eliminate information silos and bureaucracy, offering a clear and cohesive vision of interdepartmental processes, reducing risks and accelerating responses. 3. Analysis and Prediction: Our system not only allows you to understand what is happening, but also anticipate and act before events occur. At Terrand, we don't just build software; Our vision is to empower organizations to operate safely and efficiently, eliminating the risk of the unknown and saving lives. Join us on this mission. Together, let's make Latin America a bastion of safety, quality and operational excellence.

Aibidia

aibidia.com

Aibidia, founded in 2018, provides the technology that enables multinational enterprises to make more considered transfer pricing decisions. Our connected, end-to-end platform provides organizations the ability to take full control of their business and implement considered tax strategies across the entire group. With over 5,000 legal entities managed on our platform and an average revenue of 7 billion Euros among our clients, we are dedicated to helping the world’s largest enterprises transform their cross-border business management, leading to healthy global business.

TargetBoard

targetboard.ai

TargetBoard is an AI-powered operating system that transforms how businesses monitor, analyze, and act on their Key Performance Indicators (KPIs). Our platform offers seamless integration across systems for accurate monitoring, uncovers hidden trends and opportunities, and aids in effective decision-making. By establishing clear objectives and fostering team alignment, TargetBoard creates a focused, motivated environment for stakeholders. Embrace the power of AI-driven insights with TargetBoard and make strategic, data-driven decisions that propel your business forward.

Klearcom

klearcom.com

Klearcom is the world’s leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Klearcom provides global Voice and IVR testing capabilities to organizations with a dependency on customer communication. Its AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring.

Leanspots

leanspots.com

Leanspots is a StartUp Ecosystem Manager. A hybrid marketplace & fintech software that incorporates proprietary technologies based on AI, BigData and NLP. Optimize the resources of your innovation infrastructure with an intelligent tool. If you are a University, Entrepreneurship Center, Accelerator or Incubator this is your tool.

Artiwise

artiwise.com

Artiwise is an AI-Powered Voice of the Customer platform that drives sustainable customer satisfaction. By comprehensively analyzing call center conversations, surveys, live chats, social media interactions, reviews, and support tickets, Artiwise converts customer feedback into actionable customer insights and effective strategies. This holistic approach provides a 360-degree view of actionable insights in real time, ensuring sustainable customer satisfaction for businesses. The foundation of Artiwise's holistic approach lies in root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions. This enables businesses to make informed and strategic decisions. Artiwise goes beyond traditional solutions, providing businesses with the tools to maximize customer satisfaction and build lasting customer relationships. Artiwise provides customer satisfaction; • by increasing Customer Experience with holistic approach • by conducting VoC analysis through Artificial Intelligence • by prompting strategic decision making in customer management

CloudNito

cloudnito.com

"CloudNito is an innovative AI-powered SaaS platform designed to help businesses of all sizes optimize their AWS cloud costs. Our solution combines real-time monitoring, advanced anomaly detection, and automated cost-saving actions to eliminate wasteful spending and improve cloud efficiency. Key features include: AI-driven cost anomaly detection Automated resource scaling and optimization Detailed cost allocation and reporting Predictive cost forecasting Customizable alerts and thresholds With CloudNito, companies can their AWS bills, ensuring maximum value from their cloud investment.

Suggest Feature

suggestfeature.com

Suggest Feature is a user feedback management platform designed to help you understand what your users truly want. The tool simplifies feedback-based product development by enabling you to collect feature requests, bug reports, and other valuable insights directly from your users. With Suggest Feature, users can stay informed about the product's direction through a transparent roadmap and keep up with the latest updates via a detailed changelog. By keeping your users actively involved throughout the product development lifecycle, it ensures that your product evolves in a way that aligns with user needs and expectations. Features: * Feedback Management: Collect feature requests, bug reports, and general feedback from your users. * Custom Domains: Use your own domain for a personalized experience. * SSO and Social Logins: Supports Single Sign-On (SSO) and various social login providers. * Product Roadmap: Share your product's roadmap with your users to keep them informed about upcoming features and updates. * User Voting: Allow users to upvote features and requests to prioritize development. * Cloud-managed & Self-hosted Options: Choose between a cloud-managed solution or a self-hosted setup.

Everywhere

beeverywhere.io

Everywhere captures and analyzes customer feedback from your user session data, support tickets, survey responses, product reviews and other customer conversations. With this data, its platform uses Machine Learning to model key business outcomes like customer churn, shopping cart abandonment, and more.

Keebo

keebo.ai

If your cloud warehousing spending is going up and your data team is spending hours on data modeling and optimizing queries, or if your users are complaining about slow dashboards, try Keebo data learning! Snowflake is an amazing platform, but also very expensive. Slash your Snowflake costs overnight with Keebo’s fully-automated optimizations. We only charge a % of what we save you. No savings, no charges! Busy with other priorities? To use Keebo, you only need 30 mins start to finish! Set it and forget it. You don’t need to install anything or even grant access to any of your data. Poorly performing queries are the bane of every data team requiring so much time, manual effort, and expertise. Get the performance you need without so much effort. Improve performance everywhere with a platform-independent solution that increases your current data and analytics stack’s ROI. Implement with zero code, zero changes & zero migration.

TruRating

trurating.com

TruRating is a revolutionary solution that quickly connects businesses to the once silent majority. It ties customer feedback to transaction and basket data by gathering ratings at the point of payment. The power of one question generates industry- leading response rates (88% in-store, 59% online) giving merchants real-time access to actionable insights tied to financial performance.

Lightwing

lightwing.io

Slash cloud compute costs with automated cloud optimization. Intelligent CloudOps autoamtion saves you up to 90% on monthly cloud bills. Lightwing helps you go from sign up to cost-optimized in under 60mins.

Upzelo

upzelo.com

It's the only loyalty app you need. Points programs, VIP levels, and referral incentives foster trust and reward your customers for their engagement. Upzelo helps subscription businesses reduce churn and increase retention, through real-time data, customised offers and better customer feedback. With its sophisticated flow builder, Upzelo empowers subscription businesses to create cancellation experiences and retention offers, which make customers want to stay subscribed.

North.cloud

north.cloud

Your cloud, optimized with AI. North.cloud is a cloud optimization platform that cuts AWS & GCP bills by up to 50% with our enterprise grade AI-driven automation. No risk, no contracts, and no technical work required.

userwell

userwell.com

Userwell helps you gain insights into what your customers really want. Make the right product decisions by gathering and prioritizing user feedback and innovate through customer-centricity. Build the product that your users want & love in 3 Easy Steps: - Gather Insights: Capture your users' feedback and turn it into actionable data. Tired of clicking around? Don’t worry - It's all in one place! - Analyse & Prioritize: It can happen that your company's ideas and your customer’s needs go in different directions. Understand what your users want - together with your team! - Implement Feedback: It’s always good to follow your instincts, especially when you can back them up with validated data - among all stakeholders!

VirtlX

virtlx.com

VirtlX is an affordable, scalable, cloud-based SaaS solution designed to assist businesses of all sizes in: - understanding customer sentiment, - conducting market research, - assessing employee performance utilising 360°, peer & appraisal reviews, - employee engagement, wellbeing & satisfaction, - assessing managers - enabling companies to stay proactive with compliance and training.

Wizu

wizu.com

Wizu is an AI conversational survey platform to help marketers effortlessly gather customer and employee experience.

XEBO.ai

xebo.ai

Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.

CloudYali

cloudyali.io

CloudYali helps businesses manage their cloud expenses on Amazon Web Services (AWS) and Google Cloud Platform (GCP). Designed for cloud engineers, finance teams, and platform teams, its cost visibility platform offers a clear view into resource usage and automates cost optimization to save time and money. With daily and monthly email reports, CloudYali makes it easy to track spending trends and uncover actionable insights. Granular cost breakdowns—customizable by team, project, or custom criteria—promote transparency and accountability, ensuring teams have the data they need to make smarter, faster decisions. CloudYali is your partner in turning cloud cost complexity into clarity, enabling smarter decisions, and maximizing value from your cloud investments.

DataMorf

datamorf.io

Datamorf is a cloud-based platform designed for automating data pipelines and workflows. It allows businesses to streamline the process of collecting, processing, and activating data from multiple sources. Datamorf provides integration with various data providers, enabling real-time data transformation and synchronization across systems such as CRM platforms and data warehouses. The platform features a structured workflow system consisting of three main steps: obtaining data from different sources, processing it through transformation or enrichment steps, and activating the data by sending it to the desired destination. Additionally, Datamorf includes automation capabilities for tasks like content generation and web scraping. It supports both simple and complex workflows and offers a pay-per-use option in addition to subscription tiers. Logs and process monitoring are available based on the user’s workspace plan, with storage policies applied to optimize data retention. Datamorf is designed to enhance efficiency in handling data operations by minimizing manual intervention and streamlining data-driven workflows.

Consent Kit

consentkit.com

A compliance first CRM for user research ops. Document management, research panels, data governance and dashboards. Screener data, informed consent, NDAs, scheduling and incentives. Reminders to delete research data. Single source of truth for in person and remote research. Designed to scale. Fully accessible to WCAG 2.1 AA.

Metaplane

metaplane.dev

Metaplane is the end-to-end data observability tool that helps data teams know when things break, what went wrong, and how to fix it. Built for the modern data stack, we empower data teams to start monitoring their data in minutes. We’re backed by world-class investors and advisors, including Y Combinator, Khosla Ventures, HubSpot, Clearbit, Okta, Flybridge, and Drift. Metaplane helps you build trust in your company's data, increase your team's awareness of the state of data quality, and ultimately save engineering time. Key features include anomaly detection, usage analytics, data lineage, and custom SQL tests. Integrations include Snowflake, Redshift, BigQuery, dbt, Looker, Mode, Metabase, Tableau, Postgres, MySQL, Slack, and PagerDuty.

SYNQ

synq.io

Synq is the data reliability platform for teams that own business-critical data. Detect errors across your data stack, figure out who is involved, manage incidents and resolve them in a single workflow. Synq helps you operationalize your analytics data – turning it into data products with business impact. Our platform, deeply integrated with dbt, delivers precise anomaly detection, a robust ownership model, incident management, issue resolution, and more – for teams that power business-critical use cases.

Korean Entertainment Jobs

koreanentertainmentjobs.com

Turn your passion for K-pop, K-dramas, and K-fashion into a dream job! Our job board connects you with incredible opportunities in the Korean entertainment industry. Whether you’re aspiring to work behind the scenes, manage talent, or contribute creatively, find roles tailored to your interests. From production teams to fashion stylists, music marketing to content creation, explore gigs that bring you closer to the world you love. Start your journey today and make your mark in the vibrant world of Korean entertainment!

GetInvoice

get-invoice.com

Never lose an invoice again, find them all.

AskNicely

asknicely.com

Rated Customer Experience Platform for Service Businesses Measuring customer experience isn’t hard, but improving it is. To win, you need your entire team focused and motivated to make every customer EXPERIENCE AWESOME. It's not easy. For people powered businesses, it means hundreds or thousands of frontline employees delivering their best, every day, for every customer. AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will

SMG

smg.com

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.

Zonka Feedback

zonkafeedback.com

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations

Alida

alida.com

Build better products, refine user experiences, and test marketing campaigns, all with the leading community-centered research platform. Alida helps the most innovative brands create a highly engaged research community to gather feedback that fuels better customer experiences, user experiences, and product innovation. With on-demand access to the audience that matters most, the client creates meaningful relationships, gathers feedback at scale through various methods and channels, and gains valuable actionable insights… all on a single platform. Alida works with the most innovative company in tech, media, retail, banking, and healthcare. Industry leaders like HBOMax, Adobe, Warner Bros. Discovery, and lululemon rely on Alida's platform to connect with their customers to get deeper insights, infuse feedback into their organization, and drive ROI.

DropThought

dropthought.com

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Feedbear

feedbear.com

Managing feedback coming from various scattered sources can be a tedious task. FeedBear solves this issue with one place to leave feedback. Your customers can add ideas, discuss them and vote for their favorites. You can keep them in the loop by automatic idea status change notifications. Being transparent about your product or service roadmap build trust and loyalty.

Clientshare

myclientshare.com

Clientshare has built the world’s leading Business Reviews platform. Used by 1-in-2 of the FTSE 100, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract Catering, and IT to improve retention and grow accounts. Its digital Quarterly Business Review (QBR) platform, Pulse, supports business growth. Senior leaders can easily uncover risk accounts and act before it's too late, as well as identify new growth opportunities. Clientshare provides businesses with the tools to create, deliver, measure, and act on reviews and feedback. Its vision is to be the best at helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust, and deliver exceptional Business Reviews.

Feedbackly

feedbackly.com

Feedbackly is the only customer feedback software that measures how a customer's emotions impact business results. This all-in-one feedback tool generates measurable revenue, insight, and covers all steps of the customer journey with multichannel feedback services. Founded in Helsinki, Finland in 2012, Feedbackly now helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. Its intuitive feedback management, analytics, marketing, and sales tools enable you to listen to customers directly, upsell, and improve their experience in real-time. Feedbackly has helped hundreds of businesses worldwide keep their customers happy. It can deliver business results to smile about, too.

zenloop

zenloop.com

zenloop is an integrated experience management platform based on the Net Promoter Score. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence, and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack, or Shopify, or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring, and Jochen Schweizer. zenloop is a brand of saas.group.

CX Index

cxindex.com

CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.

HappyOrNot

happy-or-not.com

The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. The solution consists of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys - Smiley Touch, Smiley Digital, and Smiley Terminal: The Smileys capture genuine customer feedback so you can learn your customers’ emotions when and where the experience takes place. The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement. * Beautiful design attracts people and drives maximum response rates. * Easy to use; it only requires a few seconds to respond. * Get feedback from everybody, not only from those who engaged with you. * Capture the feedback that matters, in the moment. HappyOrNot Analytics: All feedback data from the Smileys is passed on to the Analytics platform. The Analytics contains both robust and flexible data insights that help you see how you're doing, analyze what is going well, and assess what can be improved. * See how you perform overall at a glance and against your industry peers. * Understand the details with granular data by hour, weekday, month, location, and more. * Discover the reasons through open feedback, pain points, and highlights. * Take immediate action with alert notifications and collaborative messaging. * Engage and share your success with reports, data exports, and live sharing. Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys and managing experience points, users, and subscriptions. You can use Analytics anytime and anywhere, with a browser or the mobile app. HappyOrNot Success: Additional services are provided to ensure your use of the solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources.

Goodays

goodays.co

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, its vision is to make commerce better for everyone—merchants and customers alike. Goodays helps a leading global brand deliver personal customer experiences at scale, without losing that welcomed human touch. Its mission is to provide clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. Goodays ensures that you can spark real connections and engage in better, deeper, and more frequent experiences while keeping things simple so that you can focus on actioning the metrics that truly matter. Its technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin, and Jules. Goodays is present in more than 70,000 business locations and gives the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can: * Provide customers with more personal and human experiences * Make front-line work more rewarding and essential * Improve the connection with HQ by decreasing the gap between customer and strategy * Its passionate international team can be found at offices in Paris, Lille, London, Spain, the Netherlands, and Japan.

Ombea

ombea.com

Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.

Alterna CX

alternacx.com

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

Client Savvy

clientsavvy.com

Client Savvy helps professional services companies create and implement data-driven client experience and employee experience programs. It provides unconventional wisdom to drive revenue, referrals, and repeat business. Its proprietary Client Feedback Tool enables clients to share how a firm is performing relative to expectations on the most relevant dimensions and likelihood to recommend. Client Savvy has helped nearly 500 companies, in 20 time zones, gather feedback from millions of clients and employees. Its data and experience enable clients to positively differentiate their brand and solve challenging business problems that help achieve long-term, profitable relationships with clients and employees. Client experience (CX) and employee experience (EX) are becoming core business functions at successful companies. Client Savvy helps create the strategy, develop, and implement CX and EX programs to accelerate their adoption, success, and return on investment. Its team of client experience consultants gathers and shares the knowledge that provides companies with a fresh perspective into their clients and employees.

Flow CX

flowcx.com

Flow CX is a complete end-to-end Customer Feedback Platform. Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations. The Flow CX product suite includes many features such as: - Fully configurable Customer Surveys - Multiple channel Feedback, Email, SMS, Website, Facebook... - Complete Action management - ticketing system - Deep CRM/Database integrations - Online Review Management - Text Analysis - Customer Panels - Reporting

Hello Customer

hellocustomer.com

Hello Customer is an AI-powered Voice of Customer platform to collect, centralize and analyze feedback at scale, prioritize actions and take business critical decisions with confidence. -Collect feedback with Hello Customer or connect with other feedback sources -Powerful feedback analysis with the highest precision and deepest level of detail, out of the box and in real-time. -Launch your feedback program in weeks, not months -Enrich and segment your data -Leverage actionable customer insights in no time

PeopleMetrics

peoplemetrics.com

PeopleMetrics unlocks insights to improve the customer experience and answer important questions using strategic market research. Its approach is full-service, from study/program design to fielding, analysis, and reporting. It partners with clients by committing senior-level customer experience and research professionals in every relationship.

SATISFYD

satisfyd.com

SATISFYD is the leading customer and employee experience software provider for machinery dealerships and manufacturers. It empowers organizations to capture and act on customer and employee experience insights through automation and integrations. Its deep industry experience and turnkey solutions make it easy for partners to stay connected with their customers and employees to ensure their business continues to thrive. * Voice of Customer: Boost revenue by leveraging customer feedback gained through its automated full-service customer experience survey process. * Voice of Employee: Attract and keep talent by turning employee feedback into actionable insights with its turnkey engagement program. * SATISFYD Reviews: Take control of your online reputation by managing online reviews with its software designed for the heavy equipment industry.

VitalSigns

bizrateinsights.com

VitalSigns is the home for all the data and customer comments collected from your Online Buyer Survey and Site Abandonment Survey. Through an intuitive homepage and set of interactive dashboards, your entire team gets up-to-the-minute insights to enhance the customer journey and increase conversions. ** Built for the Whole Team Feedback gathered throughout each customer touchpoint and a comprehensive set of dashboards combine to make VitalSigns the do-it-all platform for retailers looking to deliver a stellar customer experience. With in-depth metrics covering the entire customer journey, there’s something for every stakeholder within your organization. ** Get a Complete Understanding of Your Company’s Performance With unlimited survey collection standard, you can view quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. ** Take Your Data Out of a Vacuum with Benchmarking Leveraging our network of thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce professionals looking to stay ahead of the competition. View and understand your company’s performance in context by benchmarking against other retailers within the Bizrate Insights network. ** The Impact of Customer Reviews on Purchase Decisions Can a negative customer review be a good thing? Read our free guide to understand the hidden value of negative customer reviews and pick up tips for responding to them.

Customer Monitor

customermonitor.com

Customer Monitor is a fully-managed customer experience management platform developed by Perceptive. Through regular short surveys, Customer Monitor automatically collates and analyzes customer feedback to uncover important themes and trends. These results are accessible through an intuitive interactive dashboard. Behind Customer Monitor is a dedicated customer experience expert. This expert combines innovative research methodologies, strategic know-how, and change management approaches to deliver customer experience programs that match the right measures to the right moments in the customer journey. * Net Promoter Score: At the heart of Customer Monitor is the Net Promoter Score, a globally recognized methodology that goes beyond customer satisfaction to measure advocacy, which is strongly linked to customer loyalty and trust. High levels of advocacy are associated with growing brands, particularly with the rising prevalence of e-word-of-mouth. * Identify strengths and weaknesses: Customer Monitor analyzes customer feedback to identify and track key themes that are positively or negatively impacting the customer experience—and to what extent. This allows for pinpointing and prioritizing areas for improvement. * Identify and save at-risk customers: Customer Monitor’s MARC feature notifies relevant team members of an at-risk customer and allows tracking and managing the resolution process. This empowers the team to close the loop on issues before they escalate into problems and damage the brand’s reputation. * Discover trends. See the impact: Customer Monitor tracks key customer experience metrics over time, allowing important trends to be uncovered as well as showing the impact of any changes introduced. * Customer data is protected and secure: Perceptive is ISO 27001 accredited, meaning Customer Monitor meets the highest global standards for information security management. This standard of data security and process allows for securely hosting and protecting customer data. * Tailored insights: The Net Promoter Score is just one lens to measure customer experience. Customer Monitor supports a range of different question formats and complementary metrics, including satisfaction, customer effort, and retention likelihood. The expert will work with you to deliver a program that matches the right measures to the right customer touchpoints. * Deeper understanding: View survey results by key customer segments. For example, you can identify key themes and trends at a branch, territory, product, account manager level, or any combination. The expert will work with you to determine the views most important to your business. * Simple and easy to use: One of Customer Monitor's biggest strengths is its simplicity. The platform is accessible across multiple devices, and the dashboards are designed to be easy to use, with information presented in a way that is simple for new users to digest and understand, making reporting a breeze. * CRM integration: Customer Monitor has an API, meaning it can integrate with most CRMs to accommodate a two-way flow of data.

Perceptive

perceptive.co.nz

Perceptive is an award-winning full-service market research agency based in New Zealand, dedicated to providing deep insights that drive business success. They offer a wide range of research and consultation services aimed at enhancing brand performance, customer experiences, and employee engagement. Key Services of Perceptive: * Brand Health Tracking: Continuous monitoring of brand performance and competitor analysis to inform strategic decisions. * Customer Monitor: A Voice of Customer program designed to enhance one-to-one customer experiences. * Employee Monitor: Solutions that gather employee feedback to foster a positive workplace culture and improve engagement. * Behavioural Insights: In-depth analysis of customer behavior, preferences, and motivations to inform business strategies. * Public Sector Experience: Consultancy services focused on stakeholder engagement, policy development, and service delivery.

humii

humii.co

humii is changing the game in online retail customer experience. As Australia’s leading authority and powered by a nation-wide network of mystery shoppers, humii provides retailers and brands with unbiased, actionable insights to deliver amazing online shopping experiences. Through proprietary customer experience analysis, market-leading qualitative insights and direct competitor benchmarking, retailers are empowered to convert and retain more customers than ever.

Invarosoft

invarosoft.com

Invarosoft helps MSPs and IT Departments deliver a better customer & employee experience by replacing email support with IT Support panels.

Market Force

marketforce.com

Market Force Information (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, it continues to grow its global presence with offices in the United States, Canada, the United Kingdom, France, and Spain. It is proud to serve over 350 clients ranging from Fortune 10 brands to emerging brands with high growth potential. Its clients' success is its own, and with that comes a deep commitment to helping each client optimize growth for every location.

Mobileum

mobileum.com

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, Germany, Greece, India, Japan, Portugal, Singapore, UK, and United Arab Emirates.

Opiniator

opiniator.com

Opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings and comments from real customers using their own mobile phone at any time throughout their experience, then tracks any issue until resolution.