Beside

Beside is an AI business phone and virtual receptionist app designed to help local businesses manage incoming calls, leads, and customer follow-up. It answers calls, understands caller requests, collects important details, and can handle inquiries during business hours, after hours, weekends, and peak periods.

Key features include AI call answering, voicemail reception, call transcription and summaries, lead qualification, appointment scheduling, callback requests, contact creation, call transfers, SMS messaging, quote and invoice delivery, and automated follow-up. Beside can also remember customer information and improve its responses based on previous interactions, while allowing teams to review summaries, approve messages, and redirect calls when human assistance is needed.

The app supports existing business phone numbers through call forwarding or number porting and can provide local or toll-free numbers for teams. It integrates with CRM, calendar, messaging, and productivity tools to log calls, update contacts, and organize customer information. Beside is available on iOS, Android, and the web, with support for English, Spanish, French, and Portuguese calls and texts. (beside.com)

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