DropThought
dropthought.com
DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.
Zonka Feedback
zonkafeedback.com
Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations
XEBO.ai
xebo.ai
Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.
VirtlX
virtlx.com
VirtlX is an affordable, scalable, cloud-based SaaS solution designed to assist businesses of all sizes in: - understanding customer sentiment, - conducting market research, - assessing employee performance utilising 360°, peer & appraisal reviews, - employee engagement, wellbeing & satisfaction, - assessing managers - enabling companies to stay proactive with compliance and training.
userwell
userwell.com
Userwell helps you gain insights into what your customers really want. Make the right product decisions by gathering and prioritizing user feedback and innovate through customer-centricity. Build the product that your users want & love in 3 Easy Steps: - Gather Insights: Capture your users' feedback and turn it into actionable data. Tired of clicking around? Don’t worry - It's all in one place! - Analyse & Prioritize: It can happen that your company's ideas and your customer’s needs go in different directions. Understand what your users want - together with your team! - Implement Feedback: It’s always good to follow your instincts, especially when you can back them up with validated data - among all stakeholders!
Upzelo
upzelo.com
It's the only loyalty app you need. Points programs, VIP levels, and referral incentives foster trust and reward your customers for their engagement. Upzelo helps subscription businesses reduce churn and increase retention, through real-time data, customised offers and better customer feedback. With its sophisticated flow builder, Upzelo empowers subscription businesses to create cancellation experiences and retention offers, which make customers want to stay subscribed.
TruRating
trurating.com
TruRating is a revolutionary solution that quickly connects businesses to the once silent majority. It ties customer feedback to transaction and basket data by gathering ratings at the point of payment. The power of one question generates industry- leading response rates (88% in-store, 59% online) giving merchants real-time access to actionable insights tied to financial performance.
Everywhere
beeverywhere.io
Everywhere captures and analyzes customer feedback from your user session data, support tickets, survey responses, product reviews and other customer conversations. With this data, its platform uses Machine Learning to model key business outcomes like customer churn, shopping cart abandonment, and more.
Suggest Feature
suggestfeature.com
Suggest Feature is a user feedback management platform designed to help you understand what your users truly want. The tool simplifies feedback-based product development by enabling you to collect feature requests, bug reports, and other valuable insights directly from your users. With Suggest Feature, users can stay informed about the product's direction through a transparent roadmap and keep up with the latest updates via a detailed changelog. By keeping your users actively involved throughout the product development lifecycle, it ensures that your product evolves in a way that aligns with user needs and expectations. Features: * Feedback Management: Collect feature requests, bug reports, and general feedback from your users. * Custom Domains: Use your own domain for a personalized experience. * SSO and Social Logins: Supports Single Sign-On (SSO) and various social login providers. * Product Roadmap: Share your product's roadmap with your users to keep them informed about upcoming features and updates. * User Voting: Allow users to upvote features and requests to prioritize development. * Cloud-managed & Self-hosted Options: Choose between a cloud-managed solution or a self-hosted setup.
Revisior
revisior.com
Revisior is the best CFM (Customer Feedback Management) system for working with feedback and NPS, building a complete business process for customer retention and return. Revisior is a comprehensive feedback and NPS (Net Promoter Score) system. It provides detailed analytics of the service in numbers, graphs, and dashboards for a complete understanding of the situation and its prompt solution. Revisior forms a positive brand reputation by improving the quality of service. It helps businesses identify and solve customer problems quickly, responding fast to reviews from different communication channels (QR, Viber, SMS, Email, API, GMB call center). Revisior has successful cases of feedback collection and NPS integration for more than 1000 SMB and enterprise clients. With the help of Revisior, market leaders such as "Union group" ("Zolotyi Vik", "Sribniy Vik", "Zolota Kraina"), "Epicenter", "Intertop", "TAS Life", "IPay", "New Products", "Global Spirits", "Luxoptika", "Watsons", "Ukrposhta", "Puzata Khata", La Famiglia group, "Burger King", and others have benefited. Revisior has a comprehensive service assessment system developed from scratch, incorporating various communication channels with the client (QR, Viber, SMS, email, call center, GMB). It also offers an API for integration with various CRM and service desk systems. Uniqueness: * Revisior knows how to integrate its system into existing business processes. It offers API integration and connection to existing communication channels. * It simplifies the processing and analyzing of feedback, presenting the situation on the service in clear graphs and diagrams. It shows what customers like and what they don't, identifying pain points and growth factors for the company. * Revisior is not just a service provider, but a service partner, helping not only in the process of collecting but also in processing feedback and developing the company.
RateIt
rateitapp.com
RateIt by Zipline is on a mission to make it easy to track in-the-moment customer feedback. It is passionate about making every customer experience truly awesome. That’s why it is building the world’s easiest and most impactful in-the-moment customer experience management platform. RateIt is the Asia-Pacific market leader in tracking in-the-moment private feedback to allow organizations to have CX at the center of their decision-making. It couples great technology with a high-touch customer success model to help identify and deliver experience improvement opportunities and optimize customer-centric growth. RateIt works with amazing brands like Adidas, IKEA, Coles, Calvin Klein, 7 Eleven, and Fullerton Healthcare to help them understand what their customers think and feel across millions of interactions that happen each day. RateIt is a product from Zipline, the experience company creating awesome human interactions.
HireData
hiredata.com
HireData - former: Ratecard - is the recruitment automation platform that helps you improve every day by automating and communicating personally at scale as a staffing agency or recruitment team at a corporate.
QueueBee
queuebeesolution.com
QueueBee Solution is a global leader in the realm of Customer Journey Management and Customer Experience Management. More than just a queue management system, it provides robust, tailor-made solutions across multiple sectors worldwide, including finance, healthcare, retail, and public services. It empowers its clients to streamline and humanize their customer journeys by offering integrated engagement strategies. Its mission is to keep evolving its solutions, products, and services to meet the dynamic needs of complex business environments, thus enabling organizations to achieve maximum customer satisfaction and operational efficiency. QueueBee Solution's comprehensive suite of solutions is designed to elevate the customer experience across multiple touchpoints. Its offerings include: * Customer Portal: A user-friendly platform that offers centralized, customizable solutions for appointment booking, queue ticket options, and real-time queue status updates. It also includes optional features for virtual call integration, customer feedback collection, and support management, ensuring a consistent brand experience throughout. * Appointment Booking: It leverages state-of-the-art technology to provide advanced appointment scheduling, significantly reducing physical wait times and enhancing customer satisfaction. * Queue Management: It offers advanced hardware and software for unified queuing solutions that cater to physical, virtual, and hybrid systems, aligning with diverse customer preferences and scenarios. * Display Management: Digital displays and advanced communication tools are used to present queue information and vital messages, promoting clarity and reducing confusion in waiting areas. * Customer Feedback: Its system collects valuable feedback through accessible interfaces, helping to identify improvement areas and measure customer satisfaction across physical and digital touchpoints. * Support Management: It provides a solution that streamlines customer experience by handling customer inquiries and resolving issues across various channels.
Promoter Ninja
promoter.ninja
Promotor Ninja is an app for businesses to conduct email surveys and measure Net Promoter Score(NPS) of customers and gather feedback. Allows users to send surveys in multiple languages and analyze results based on customer segments. Features include data import from CSV formats files and white labeled survey forms. Offers subscription-based pricing model.
Palzin Feedback
palzin.co
Palzin Feedback is a simple yet powerful tool to collect customer feedback and build better products. Palzin Feedback is made to help businesses become truly customer-centric, helping you prioritize the request and closing the customer feedback loop. Collect feedback from customers and team. ✅ Collect customer feedback with ease ✅ Use existing user accounts ✅ Collect feedback from other sources Analyze feedback ✅ Analyze feedback by appending relevant data ✅ Focus on feedback from specific customers ✅ Keeping logs of every request, paving the way for an insightful conversation about what you can do together. Build a roadmap and stay in the loop with stakeholders. ✅ Prioritize projects and features ✅ Communicate product decisions to customers and stakeholders through public and private roadmaps. Keep customers up to date with Changelog ✅ Share features when it is live ✅ Close the feedback loop ✅ Communicate freely
Oktave
oktave.co
Customer Effort Score (CES), Net Promoter Score (NPS), Invitations ... Collect customer insights by creating appealing forms to your audience with various question formats. Oktave is a comprehensive platform designed to enhance employee well-being and engagement. By leveraging data analytics and personalized insights, Oktave empowers organizations to create a positive work environment that prioritizes mental health and overall employee satisfaction.
nps.today
nps.today
In their customer surveys, many companies tend to ask the same questions that they believe are important to be answered. The challenge is however, that customers often just do not agree and therefore they simply do not answer the survey. It is wasted work where the only result is that the customer has been disturbed. Companies that run a real customer experience and loyalty programs can grow twice as fast as those that don't. It is about listening to the customer's immediate opinion about the company, and this gives rise to a relevant dialogue between the customer and the company. This is exactly what we work with at nps.today. Relevance to your customers and your business, in that order. Your customers are asked one question and provide one comment. Put yourself in the customer's shoes - it works and the answers give value to your customers, work processes, products and employees.
Likeik
likeik.com
Likeik CX is a Spanish technology company linked to the ecosystem of improving the Customer Experience. Its team and digital solution helps the Customer Experience, Marketing and HR departments in a simple and fast way to involve the rest of the organization in the continuous improvement of their customer experience.
KePSLA
kepsla.com
KePSLA is a leading provider of guest intelligence and feedback management solutions specifically tailored for the travel and hospitality industry. KePSLA serves over 5,000 customers across 51 countries, offering tools that enhance guest experiences and optimize operational efficiency.
JustFeedback
justfeedback.com
A Sarka Insights company. JustFeedback is a customer experience risk management SaaS platform. Reduce operational risk through collection and analysis of customer feedback data along the customer journey. Increase engagement with customers at key touchpoints with advanced targeting features. Track your Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction Score (CSAT) on auto-pilot. With AI-driven targeting, engage with your customers at the optimal points along the customer journey to maximise response rates.
FloorInsights
nps.floorwalk.in
FloorInsights, an AI enabled tool to measure your NPS, CSAT & CES. Get instant consumer feedback, set alerts for responding to consumer feedback and win your customer again.
FellaFeeds
fellafeeds.com
FellaFeeds is a multi-feature feedback app and customer feedback system which lets you collect feedback on Kiosks, iPad & Android Tablets, Online Surveys on Website and Email. It offers easy and customizable surveys to collect customer feedback efficiently and effectively. It collects feedback through Net Promoter Score, CRS, and CSAT which assists in making crucial business decisions. It includes several features like Negative Feedback Alerts, Customer Loyalty Program, Referral Program and so much more for you to explore to build and grow your business.
FeedbackRig
feedbackrig.com
FeedbackRig is a cloud-based customer survey solution that helps businesses to gather real-time feedback from their customers or employees, identify pain points and act on actionable insights. FeedbackRig features data analytics and a central dashboard that help users to measure feedback and track key performance indicators (KPIs).Users can create custom one-question surveys and collect feedback using In-App, Web and Email Surveys. FeedbackRig allows users to integrate a feedback widget with existing company websites or emails. Users can also share web surveys with their customers. Users can also download reports in excel/csv formats. The solution also offers integration with Slack.
eTrusted
etrusted.com
eTrusted is a comprehensive platform for Experience Management that specializes in collecting, analyzing, managing, advertising, and optimizing customer and employee feedback. It offers a range of solutions tailored to enhance customer experiences across various industries, including automotive, banking, B2B, retail, energy, and insurance.
e-satisfaction
e-satisfaction.com
Start collecting Voice of Customer & Feedback Data with its tested 5-step framework and get practical about Customer Centricity. e-satisfaction.com is a Voice of Customer solution that gathers vital information regarding what customers think and feel about their experiences with a business, across complex networks and during critical moments, to drive business impact. It solves the problem of having real-time visibility on what customers feel or think while interacting with a business across touchpoints, which are impossible to monitor all at once without the use of technology. Vision: Make Every Business Customer Centric.
Askemo
askemo.nl
Askemo is the Employee Engagement and Customer Satisfaction Survey platform that truly works. It simplifies feedback collection with short, impactful questions. Users optimize performance with the highest response rates in the market. Solutions: * Employee Engagement: Engage employees effortlessly. Askemo makes it as easy as sending a 'Tikkie.' Employees respond anonymously, and feedback is instantly visible in their dashboards and analytics, converting into actionable insights. * Customer Satisfaction: Optimize customer satisfaction with its efficient feedback process. It collects quick responses, gains real-time insights, and allows immediate action to enhance the customer experience. The solution includes the integration of NPS, CES, and CSAT scales and allows customizable questions tailored to specific needs. Why Choose Askemo: - Highest Response Rates: Up to 82% engagement (20% above market average). - Real-Time Analytics: Immediate insights and user-friendly dashboards. - Seamless Integration: 100% open API for easy tool integration (It connects with the tools already in use). - Actionable Insights.
AirVote
air-vote.com
A customer's complaint is a gift, but not all customers leave feedback, and a business cannot always see all its problems. Often, things simply fall through the cracks, and the team cannot follow up on everything. A company working directly with customers, patients, or passengers suffers the most. Problems with staffing, shift scheduling, and even basic household items, such as unexpected messes in the restroom, can go unnoticed. A business may be unaware of some service problems that are obvious to its customers. Statistically, 2% of customers leave their reviews on social networks. Many of these reviews can hurt the company's reputation for no reason: all the business needs is to help "shine the light" on the problem to fix it quickly. To solve this, AirVote was created. Its QR Smileys help flag small problems before they grow big and manifest as negative reviews. The tool provides the business team with an internal quick feedback mechanism that connects them with their customers in real-time. Happy feedback is directed straight to the company’s social media pages. For the customers, the AirVote QR Smiley is an easy, comfortable way to express their in-the-moment experience or impression. And, yes – sometimes to vent! Feedback is anonymous: customers don't have to sign in or install any apps, which means the feedback is an honest critique or a genuine "thank you." By the way, over 50% of all responses are positive, and almost 100% of critical feedback is practical and actionable. This shows that individuals want to do the right thing when expressing their frustration and do not hesitate to say thanks when it's due.
Zeffi
zef.fi
Ready to take customer experience to the next level? You can connect and explore how Zeffi can help delight customers and drive sustainable growth. Zeffi continues to shape the future of CX and empowers businesses to thrive in an ever-evolving digital landscape. Together, you can build stronger, more meaningful connections with customers and unlock new possibilities for success. Zeffi ensures successful decision-making, employee happiness, and customer success with delightfully easy and intelligent surveys.
Wiseback
wiseback.com
Go beyond feedback with experience management platform: perform in-depth analysis of critical metrics, like nps, csat, ces to enhance actionable insights Wiseback offers AI powered SaaS platform for companies, which allows to easily collect feedback and manage customer & employee experiences in an omni-channel structure.
EvaluationsHub
evaluationshub.com
EvaluationsHub is your easy way to automate B2B Customer Experience and customer health scoring with over 100 metrics for improved retention. EvaluationsHub's evaluation software allows businesses to collect feedback from their customers or suppliers in a structured and organized way. The software includes customizable survey templates, automated reminders, and detailed reporting tools to help businesses make sense of the feedback they receive. EvaluationsHub's software also includes advanced analytics features, such as sentiment analysis and trend tracking, to help businesses identify patterns and trends in their feedback data. EvaluationsHub's evaluation software is designed for businesses of all sizes and industries. Any business that wants to improve their customer or supplier experience can benefit from using EvaluationsHub's software. Some specific industries that may benefit from using EvaluationsHub's software include manufacturing, b2b services, education, and retail.
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