Ada Academy

Ada Academy is a self-paced learning app offering various courses to help users develop skills for automating customer service.

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Ada Academy is for customer experience professionals and teams who want to learn how to build and manage AI-powered customer support with Ada. Its self-paced courses cover the skills involved in setting up and customizing an AI agent, automating support tasks, improving agent performance, and extending support across channels such as messaging, voice, email, and social. Learners can practice what they learn and work toward certifications in AI agent fundamentals, automation, and omnichannel support. The academy also offers a community for connecting with peers and interactive labs for exploring Ada’s tools and strategies.

Categories: EducationOnline Learning PlatformsTechnical Skills Development

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