Page 8 - Top Webex Alternatives

UXPressia

uxpressia.com

UXPressia is a collaborative customer experience mapping platform that allows you to сreate, export, and share customer journey maps, personas, and impact maps online. The toolset is simple for beginners but powerful for professionals. Teams will especially enjoy collaborative options and the possibility to standardize and scale different projects. Key features: - Templates library: 100+ free customer journey maps and personas templates for 13+ industries - User roles and teams - Team library (touchpoints, channels, images, etc.) - Multiple personas - Journey atlas (hierarchy) - AI-powered persona generator - Email and password-protected direct link sharing - Branding - Azure AD integration, SSO, MFA - Google Analytics, Mixpanel, Slack, Jira, Azure DevOps integrations - Version history - Export to PNG, PDF, CSV, PPTX The basic features are available for free.

Reply.io

reply.io

Reply is a sales engagement platform that helps you automate & scale multichannel outreach, so you can generate more leads, acquire new customers and grow revenue faster.

BlueJeans

bluejeans.com

BlueJeans is the meetings platform for the modern workplace. We bring video, audio and web conferencing together with the collaboration tools people use every day. The first cloud service to connect desktops, mobile devices and room systems in one video meeting, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want. It is the meeting solution teams trust to do their best work.

Vowel

vowel.com

Vowel is an AI-powered video-conferencing and meeting tool. With ai-powered meeting summaries, Vowel makes every meeting more inclusive and worthwhile, with a simple, secure, and reliable experience. Host, record, transcribe, clip, search, and share meetings — no add-ons required! Key features: - AI-powered meeting summaries, available instantly when you hang up - AI-powered action items (suggested in real-time) - MeetingGPT, AI-powered Q&A for meetings - Catch Me Up meeting recaps - Host delightful video meetings in your browser - Record and transcribe in one click, even on a free plan - Collaborate on agendas and meeting notes in real-time (including action items) - Search through every word ever said, across all your meeting content - Zapier integration - Clip meeting moments and share for instant context - Make meetings more inclusive with talk-time tracking, emojis, hand-raises and more Try Vowel for free today!

Document360

document360.io

Document360 is an AI-powered Knowledge Base platform designed for creating Knowledge bases—public and Private—SOPs, User Manuals, Documentation, and more. With its intuitive interface and robust features, Document360 centralizes knowledge, streamlines collaboration, and delivers exceptional documentation. Distinguished by its unique functionalities, it is SOC 2 Type 2 certified, offers private hosting, and enables seamless third-party integration. Here’s what Document360 offers in terms of functionality: * Ask Eddy: For quick answers, users can ask Eddy any queries and Eddy brings you the most accurate answer from the relevant article. Saving time searching the entire article. Eddy simplifies drafting your help articles by generating relevant FAQs from the articles. This saves time for your team and provides a smoother and intuitive experience for your customers. * Dashboard: The centralized hub presents a visually appealing and intuitively designed dashboard, providing a comprehensive overview of crucial information. It's the nerve center for a more seamless and insightful experience. * Intuitive Block Editor: The new block editor streamlines the content creation process. With the addition of an inline comment feature, collaboration becomes real-time and effortless, fostering a more dynamic editing and review process. * Customization Centralized Hub: Empowering users with unprecedented control, the customization hub allows for fine-tuning documentation aesthetics. Teams can effortlessly customize layouts, color schemes, fonts, and branding elements to align documentation seamlessly with their brand identity. * Advanced Analytics: The analytics feature offers real-time insights into user behavior, content effectiveness, and engagement patterns. It transforms raw data into meaningful information, facilitating data-driven decision-making. In addition, you can now take control over reader acknowledgment with read receipts. * Instant Sync Integrations: Instant sync ensures a seamless and real-time data flow between Document360 and various third-party tools and services. Now, Document360 seamlessly integrates with Zendesk Federated Search and GitHub, enhancing collaboration and workflow efficiency. * AI Writer: An AI-powered tool that assists in generating high-quality content, ensuring consistency, and reducing the time required to produce documentation. * AI Business Glossary Generator: Automatically generates a comprehensive business glossary, helping users maintain consistent terminology across their documentation. * Markdown Text Editor: A simple Markdown editor allows users to style text documents using typical formatting techniques, including headings, emphasis, lists, images, and links, making it easy for non-developers to pick up the basics. * Category Manager: Create a well-structured hierarchy of all your knowledge base content, up to 6 sub-categories, making it easy for users to find and digest information. * Roles and Permissions: Document360 allows you to restrict who can access what to keep your knowledge base secure. You can add authenticated team members to contribute to specific projects. * Localization: Understand your global audience; you can translate articles, snippets, variables, and glossary to 50+ languages. * Private Hosting: Gain access to fully isolated environments for greater power and control over your hosting environment for the best performance. * Versioning: Rollback and versioning features allow you to see the change history for each piece within your knowledge base. * Backup and Restore: Document360 automatically backs up your projects daily. However, you can manually back up your project at any point. You can restore the entire project or a part of your knowledge base to a previous state from the available backup. * API Documentation: Users can import their OpenAPI specifications and have documentation generated automatically. Document360 is the market leader in innovation in the generative AI Knowledge base category, serving various industries across 30+ countries in building their knowledge bases. Our clients include VMware, McDonald's, Daikin, Virgin Red, NHS and more.

Ryver

ryver.com

Get more done and save money by collaborating with your whole team IN ONE APP. Group chat + task manager + voice & video calls. Start for free today!

Supernormal

supernormal.com

Supernormal is an AI-based platform that provides an automated solution for writing meeting notes. It transcribes a meeting and automatically generates notes quickly and accurately, saving time and effort. The notes are instantly shareable to Google Drive, Notion, Quip, Slack, Hubspot, Salesforce, and other platforms, and the platform can also record the meeting video. It supports multilingual transcription and offers unlimited length recordings. It also allows users to edit and highlight key points, comment, and share recordings or highlights with a link. It is trusted by over 40,000 people and companies including Forbes, GitHub, Spotify, and Google. Supernormal is free and easy to use, allowing users to focus and engage more in their meetings.

Kustomer

kustomer.com

Kustomer is the first-of-its-kind customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer helps brands quickly resolve conversations on all digital channels by automating 40% of interactions via self-service, first contact resolution with intelligent routing, and driving omnichannel experiences between customers and agents. Our open CRM platform minimizes costs by acting as a single record of truth, managing and contextualizing data to drive smarter processes that scale business. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect easy questions, and power support experiences that satisfy customers. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised over $174M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

Troop Messenger

troopmessenger.com

Troop Messenger is perfect and easy to use office messaging tool with seamless UI and UX. The features and their functionalities are well crafted across the application making the learning curve simple even for a novice user. It offers a wide range of features such as one-on-one messaging, group conversations, file previews, voice-video calls, screen share, Burnout, Forkout,etc., to deliver uninterrupted work-flows. It has been designed as a freemium pricing business model to suit the business enterprises of all forms and sizes ranging from small, medium, large and Government. The business users who register for free trial can experience the features of Enterprise edition for the first 30 days. Each corporate workplace needs excellent communication and collaboration tool to always stay connected with each other. Troop Messenger is one such business communication software which makes teams work better with its powerful feature-stack. It makes teams stay connected round the clock across the platforms of Windows, Linux, Mac OS, Android, and iOS. One of the best SaaS-based freemium business model application available in any of your web browsers. It provides the delivery options of Self-Hosting, Custom App and APIs to serve diverse industry needs. Where ever you are across the globe, just simply login to your web app, desktop app or mobile app with your credentials to collaborate with your co-workers and access work.

UpdateAI

update.ai

UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, and surface product feedback. Even better, we help you draft follow up emails and prepare for tomorrow's calls. CSM's the world over are less stress using UpdateAI and find that for the first time, they are winning the war on Administrative work.

Chaport

chaport.com

Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available.

Ziwo

ziwo.io

ZIWO is Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients with a crystal-clear voice. ZIWO has readymade plugins with most CRM and is integrable with any app. Ziwo provides businesses with access to an industry-leading cloud contact center solution. The software includes advanced features such as call tracking, Virtual phone numbers in 150+ countries, Call Masking, End Call Survey, CDR, IVR, Real-time Reporting, and more. Ziwo provides its solution to clients such as Tabby, Damac, Talabat, Deliveroo, Al Tayer, Floward, and many more.

Hibox

hibox.co

Hibox is a task management tool that is reimagining the way teams work together. Hibox allows you to create projects, review task status, visualize and plan due dates with a calendar view, create subtasks and recurring tasks, receive task notifications and much more. Hibox integrates team messaging and videoconferencing in the same tool so you can collaborate with your coworkers in real time without having to pick up the phone or coordinate in person meetings. Hibox has a mobile app for Android and iOS so you can manage your tasks and projects from anywhere.

Nucleus

nucleusapp.io

Unite your workplace communication. A single platform for meetings, messaging, tasks, notes, and documents. Designed to improve focus and productivity.

Sendbird

sendbird.com

Sendbird believes that conversations are at the heart of building customer relationships. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like Virgin Mobile, Hinge, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. In fact, Sendbird powers the in-app conversations of more than 300 million monthly active users sending more than 7 billion messages per month across 1200 global customers. Demo Sendbird in action here: https://sendbird.com/products/demos Headquartered in San Mateo, California, Sendbird is backed by re ICONIQ Growth, STEADFAST Capital Ventures, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab and Y Combinator.

Rake

rake.ai

Rake includes chat widget for engaging website visitors - team communication features with direct messages, channel conversations - omnichannel chat connections on various platforms - website visitor monitoring a live simple version of Google Analytics - task management for conversation follow-up

Atom

atomchat.io

Atom offers an AI-powered WhatsApp chatbot solution to help businesses generate more qualified leads, create more intelligent chatbots, measure results, and integrate with CRMs. Key features include: * 24/7 intelligent virtual assistant to answer customer queries * Ability to reach up to 98% of customers through WhatsApp broadcast campaigns * Automated workflows to filter interested leads and focus sales team on closing deals * WhatsApp multi-agent integration to provide full visibility of customer conversations The solution integrates with HubSpot, allowing businesses to sync WhatsApp contacts into their CRM and create automated workflows using the AI chatbots. Atom provides a personalized advisor and team of AI in WhatsApp experts to guide businesses through the integration process, positioning themselves as a "turnkey" solution in the market. Case studies highlight how clients have seen significant improvements, such as increasing sales from 200 to over 3,000 per month, tripling digital sales conversion rates, and booking over 5,000 confirmed appointments in 2.5 months. The company has been featured in publications like CIO Peru, Forbes, and Estrategia & Negocios, highlighting their growth and recognition in the market. Businesses are invited to speak with an Atom advisor to learn more and try the platform for themselves.

GoBrunch

gobrunch.com

GoBrunch helps bringing back the face-to-face culture to the remote space. If you’re tired of traditional videoconferencing tools, join GoBrunch and start reimaging your virtual workspace. You can customize your rooms, add your own branding, and enjoy each day a different scenario. Moreover, you can use the rooms permanently and you don’t need to install anything. Get started today with the free version.

Demodesk

demodesk.com

Demodesk is the leading platform for virtual sales. Schedule meetings on auto-pilot, run professional video meetings, and coach sales teams in real-time with AI. 100% GDPR compliant, enterprise-grade security and support. The platform automates repetitive tasks and streamlines the entire sales process, enabling sales representatives to focus on building relationships and closing deals. Features such as automated scheduling, real-time note-taking, and CRM integration optimize efficiency and productivity. With Demodesk, sales professionals can deliver captivating product demos that go beyond mere slideshows. The platform offers revolutionary screen-sharing and interactive capabilities to create an immersive and personalized experience for prospects, leading to increased engagement and higher conversion rates. Features like shadowing or integrated playbooks and battle cards, enable real-time coaching during virtual calls. The platform offers comprehensive analytics and reporting features that provide actionable insights into sales performance. Armed with this valuable data, sales leaders can make data-driven decisions, optimize sales processes, and identify areas for improvement. Businesses of all sizes rely on us to digitalize sales, boost productivity and drive more revenue. Key results from our customers: +25% time saved on manual tasks (Pipedrive) ↑ 2x conversion rate (Clark) +30% higher revenue per seller (Treatwell) ↑ 3x increase in agent productivity (Eigensonne) For more information visit demodesk.com.

ClickMeeting

clickmeeting.com

ClickMeeting is a feature-rich, browser-based webinar and online meeting platform, chosen and loved by thousands of marketers, salespeople, teachers, trainers, and managers worldwide. ClickMeeting is suitable for freelancers and organizations of all types: from micro-businesses to international enterprises. It proves its worth as a multi-purpose application dedicated to managing and running various types of online events: • Online meetings – where up to 25 attendees can see, hear and talk to each other in one virtual conference room. • Live webinars – to present your content to a broader audience of up to 1000 attendees in real-time. • Automated webinars – to put your webinars on autopilot and win back your time in the process. • On-demand webinars – to let your audience watch your webinar recordings whenever they want. • Paid webinars – to sell access to your online courses and training sessions and to transform your expertise into a primary or additional source of revenue. • Huge virtual events – to scale up and stream your content to thousands of attendees with webcast technology. By choosing ClickMeeting, you don't have to worry about your and your users' data and privacy. As a European entity, ClickMeeting is required to act in accordance with GDPR - the most comprehensive catalog of information processing rules.

Landbot

landbot.io

Landbot.io is a no-code chatbot platform that empowers businesses to build frictionless conversational experiences from end-to-end. Turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams triple their efficiency and cut operating costs by 30% or more. Whether it's for WhatsApp, Web, or Messenger, anyone can create automated chatbot flows to better engage customers and increase conversion rates. Landbot is also leveraging recent advancements in GPT and AI to help make the chatbot building experience even more accessible, combining the no-code capabilities of Landbot with other Large Language Models.

Butter

butter.us

Effortlessly plan, run and recap super-engaging workshops, trainings, and meetings with Butter’s built-in agenda planner, integrated collaboration tools and auto-generated recaps—all in one place.

Aloware

aloware.com

Aloware is an omnichannel cloud-based phone system and customer engagement platform designed specifically for small and medium-sized businesses (SMBs). One of the key features of Aloware is its integration with various CRMs such as HubSpot, Pipedrive, Zoho to name a few, and communication channels, including VoIP phone calls, SMS text messaging, and email. This allows SMBs to manage all their customer conversations from a single dashboard, making tracking interactions easier, prioritizing leads and support tickets, and ensuring timely follow-ups for sales and support teams. Aloware also boasts its TCPA-compliant Power Dialer which aids agents in maximizing their call productivity without fear of accidentally dialing DNC numbers, or being tagged as a "scam". The latest addition to Aloware's roster of competitive features is its very own in-app AI chatbot, AlohaBot, which does not require a third-party app integration, making it smoother, faster, and the most advanced in the market. Paired with the legendary Sequence+ that empowers businesses to automate workflows and trigger actions such as SMS/MMS, call, and email campaigns, Aloware equips SMBs with an all-in-one communication tool to gain the sharpest edge in their industries.

Creatio

creatio.com

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on their platform daily in 100 countries by thousands of clients. Genuine care for their clients and partners is a defining part of Creatio DNA. Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales, and service), industry workflows for 20 verticals and marketplace add-ons. They help their customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Their customers enjoy the freedom to own your automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code, and a universe of ready-to-use templates and connectors. Their platform empowers knowledge workers to build applications with no-code while increasing organizational capacity. They believe in genuine care. They build sincere relationships with their clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. Creatio is an American company headquartered in Boston, MA. They have 700+ employees in six offices and a local presence in 25 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. Creatio partners with 700 GSIs and local integrators. Their culture is about genuine care for their clients and partners, passion, going the extra mile and staying positive.

Charla

getcharla.com

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

Kindly

kindly.ai

Generative AI-powered chatbots built to automate support and drive sales. We are one of Europe’s leading premium chatbot providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? Less maintenance and more content production! Kindly's AI will suggest new training data that you can accept with the click of a button. Easy to customize No coding needed for the chatbot to fit your branding! More than buttons Kindly’s chatbots can answer specific questions, instead of forcing users through a selection of buttons that might not even be relevant. Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Adecco, VOI, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers such as Dixa, Salesforce, Freshdesk, Zendesk, and Hubspot among others.

Klaxoon

klaxoon.com

Klaxoon is a an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 10 visual collaboration tools and services, Klaxoon empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace. Through its world-class integrations with popular tools like Microsoft, Google, Jira, and Zapier, Klaxoon brings teams together, igniting creativity and delivering concrete results. Klaxoon enables thousands of users from over 7,500 corporations, NGOs, universities, and public administrations, as well as 15% of Fortune 500 companies. Klaxoon empowers a diverse range of organizations to enhance collaboration, improve productivity, and achieve their strategic goals.

Chatra

chatra.io

Multichannel support platform built for businesses, big and small. Help your customers better with Chatra!

Olark

olark.com

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready.

Messagely

messagely.com

Customer support software & messaging platform by Messagely. Have more meaningful conversations with happier customers & grow your business faster.