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Tattle is a Customer Experience Improvement (CXI) platform designed to enhance guest satisfaction and operational performance in the hospitality industry. It collects feedback at every touchpoint of the customer journey, providing actionable data to help businesses optimize their services. The platform uses a causation-based survey approach, gathering more data points than traditional tools to identify factors affecting operational categories. This enables businesses to pinpoint areas for improvement and track the impact of their strategies on guest satisfaction scores.

Key features of Tattle include its ability to share survey prompts across various channels, such as loyalty apps, WiFi, or digital ordering platforms. The intuitive dashboard is accessible to all levels of management, offering insights into trends over time, down to specific locations and times of day. By leveraging these insights, businesses can refine their operations to better meet customer needs, ultimately increasing revenue and guest loyalty. Tattle's data-driven approach helps hospitality leaders make informed decisions to elevate the overall customer experience.

Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.

Categories:

Business

Other Hospitality Software

Experience Management Software

Feedback Analytics Software

Website: get.tattleapp.com

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