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Top Incident Management Software - United States

IT/DevOps incident management software is a comprehensive solution designed to detect, report, investigate, and resolve digital incidents or errors efficiently. This type of software helps IT professionals, DevOps teams, and other technology experts manage IT systems more effectively by reducing downtime and minimizing the risk of system crashes. It notifies IT staff about incidents, generates problem reports, and automates workflows to ensure that errors are addressed in the proper order. By delivering critical information to the right people immediately, the software accelerates response times and helps mitigate the impact of significant IT incidents. Often integrated into broader IT management strategies, IT/DevOps incident management software works in tandem with service desk tools, mobile device management (MDM) systems, and identity management solutions. Together, these tools help streamline workflows, automate tasks, and enhance team collaboration.

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ClickUp

ClickUp

clickup.com

ClickUp is an all-in-one productivity platform. It’s the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily customized with just a few clicks, ClickUp lets teams of all types and sizes deliver work more effectively, ...

Freshservice

Freshservice

freshservice.com

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, a...

New Relic

New Relic

newrelic.com

Monitor, debug, and improve your entire stack. New Relic is where dev, ops, security and business teams solve software–performance problems with data. New Relic is a San Francisco, California-based technology company which develops cloud-based software to help website and application owners track t...

ServiceNow

ServiceNow

servicenow.com

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And w...

PagerDuty

PagerDuty

pagerduty.com

PagerDuty is an American cloud computing company specializing in a SaaS incident response platform for IT departments. As of 2018, the company has raised over $170 million in venture funding. It has been recognized by Forbes on its "Cloud 100" as well as the USA Today list for the top small and mid-...

Grafana

Grafana

grafana.com

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and ...

incident.io

incident.io

incident.io

Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousands of incidents, from small bugs to SEV-1’s, incident.io eliminates anxiety, uncertainty, and chaos exp...

Opsgenie

Opsgenie

atlassian.com

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop inci...

xMatters

xMatters

xmatters.com

Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the frequency, duration, and associated cost of critical service disruptions. When the unexpected happen...

Squadcast

Squadcast

squadcast.com

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automation Platform. Our mission is to be the most user-friendly incident management solution, seamlessly i...

Better Stack

Better Stack

betterstack.com

Better Stack lets you see inside any stack, debug any issue, and resolve any incident. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Monitor everything from websites to servers. Schedule on-call rotations, get actiona...

Conclude

Conclude

conclude.io

Conclude helps companies to boost collaboration and streamline workflows. Use Conclude Link to connect Slack and Microsoft Teams for bi-directional chat, or use Conclude Workflows to manage support tickets, issues, incidents, and more, in Slack. 👉 Conclude Link: connect Slack and Microsoft Teams to...

BigPanda

BigPanda

bigpanda.io

BigPanda turns IT noise into automated actions. The BigPanda Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world's largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. ...

OneUptime

OneUptime

oneuptime.com

OneUptime is a complete open source observibility platform. We give you a beautiful status page for your business, monitors your web apps, and alerts your team when downtime happens.

Sedai

Sedai

sedai.io

Sedai delivers AI-powered cloud cost optimization and performance tuning, empowering DevOps and SRE teams to maximize cloud savings, improve customer experience, and seamlessly scale. With Sedai, companies can achieve real-time, continuous optimization adaptable to ongoing changes and growth with mi...

Spectate

Spectate

spectate.net

Monitoring and incident management shouldn't be complex or time-consuming. Spectate is a simple yet powerful monitoring and incident management platform with AI-powered status updates and incident resolutions. Spectate goes beyond just monitoring your website. It monitors domains, and performance, a...

iLert

iLert

ilert.com

One platform for alerting, on-call management and status pages. Manage on-call, respond to incidents and communicate them via status pages using a single application.

SquaredUp

SquaredUp

squaredup.com

SquaredUp is a unified observability portal. Say goodbye to blind spots and data silos. Using data mesh and cutting-edge data visualization, SquaredUp gives IT and engineering teams one place to see everything that matters. Bring together data from across your tech stack without the headache of movi...

Issuetrak

Issuetrak

issuetrak.com

For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use. As a result, our customer satisfaction score averages between 96-98%. Issuetrak is completely U.S.-based in Norfolk, Virgin...

Zenduty

Zenduty

zenduty.com

Zenduty is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 100+ popular monitoring and ticketing tools, it stands as a perfect platform for infrastructure and support teams to effectively handle on-call management...

Temperstack

Temperstack

temperstack.com

Temperstack, an innovative solution that simplifies observability and incident management. By productizing monitoring best practices and automating toil, we help you effortlessly achieve >99.99% uptime with your existing observability tools. As of June 2024, Temperstack supports out-of-the-box integ...

Rootly

Rootly

rootly.com

Modern on-call and incident management. AI-powered on-call and incident response. Beautiful, modern, and Slack-native incident management—from your first alert to retrospective

Atomicwork

Atomicwork

atomicwork.com

Atomicwork is the leading provider of modern service management software, empowering IT teams to automate employee support and service delivery through AI. Atomicwork brings your employees, IT systems, HR operations and business process automation together to drive a productivity impact across your...

FireHydrant

FireHydrant

firehydrant.com

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, Lau...

Kintaba

Kintaba

kintaba.com

Kintaba's collaborative, modern incident management platform makes it easy for teams and companies to respond to, track, automate, and reflect on major incidents and outages.

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