SurveySensum

SurveySensum is a comprehensive customer experience (CX) platform designed to help businesses collect, analyze, and act on customer feedback effectively. It offers a range of tools and features to create and deploy surveys across various channels, including websites and mobile apps. With SurveySensum, users can leverage AI-driven text analytics to extract actionable insights from open-ended feedback, enabling them to understand customer sentiments and identify key issues quickly.

The platform provides customizable survey templates and DIY capabilities, allowing users to tailor surveys to their specific needs and branding. It supports multiple survey types, such as NPS, CSAT, and CES, and offers advanced reporting and dashboarding features to help businesses make data-driven decisions. SurveySensum also includes features like real-time feedback collection, multilingual support, and targeted survey deployment based on user actions.

One of the standout features of SurveySensum is its ease of use, combined with robust customer support options, including 24/7 live chat and dedicated account managers. This ensures that businesses can quickly implement and manage their CX initiatives without requiring extensive technical expertise. Overall, SurveySensum is designed to streamline customer feedback management, providing businesses with the insights they need to enhance customer satisfaction and drive growth.