SmatBot
smatbot.com
SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our omnichannel, multilingual ( 50+ languages ) AI Chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc). Some of our capabilities include: * Generating leads, * Customer support, * Answering FAQs, * Live chat * Whatsapp Marketing & Promotional Messaging * OCR scanning, * Email & SMS OTP validation * Adwords tracking, * Intent mapping * Context Based Automation Best for : * D2C e-commerce, * Education * Logistics * Real estate * Hospitality * Healthcare * Fintech
ControlHippo
controlhippo.com
Introducing ControlHippo – the ultimate WhatsApp shared inbox, designed specifically to cater to the needs of sales and support teams. Its exceptional efficiency empowers your teams by providing uninterrupted access to WhatsApp numbers across multiple devices, leading to a complete transformation of communication dynamics. ControlHippo equips your sales and support personnel with an all-encompassing, real-time perspective of customer interactions, offering a 360-degree vantage point of all communications. This invaluable feature ensures effortless monitoring and swift responses to customer inquiries, eliminating any chances of miscommunication and unnecessary delays. Furthermore, ControlHippo's unparalleled flexibility seamlessly integrates with a variety of tools and applications, enhancing your customer support capabilities and optimizing overall team efficiency. Brace yourself for an entirely new echelon of productivity and elevated customer satisfaction with ControlHippo!
ChatPion
chatpion.net
ChatPion— AI Chatbot for Facebook, Instagram, eCommerce, SMS/Email & Social Media Marketing (SaaS) ChatPion is an all-in-one solution designed to uplift your business across various domains such as marketing, sales, automation & ecommerce business. Our platform boasts an advanced AI chatbot creator with an intuitive Drag & Drop flow builder, eliminating the need for coding skills. Effortless integration with, Facebook Messenger, and Instagram DM, ensures constant communication. ChatPion has a full-featured eye-catching Ecommerce platform that can, living in the very Messenger Bot, sell your products and take payments. As well, the Ecommerce platform could be opened on browsers. Besides Messenger bot, ChatPion has some striking and robust features that can do Social Media, Email, and SMS marketing. ChatPion is a multi-user white-level SaaS application— you can rebrand the application and sell its service to end-users.
Botbiz
botbiz.io
Grow your business faster with a better WhatsApp Business API solution: * Easy Chatbot Builder * Bulk Broadcast * Shared Team Inbox * Template Messages * User Input-Flow * Team Member * Webhook Workflow * Webform Integration * SMS & Email Integration * Auto-responders Integration * WooCommerce Integration * Shopify Integration * Botbiz API End-points * Manage & Segment Subscribers * Ecommerce Store * Outbound Webhook
WebEngage
webengage.com
WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEngage empowers businesses to understand, engage, and retain customers effectively. - UNIFY CUSTOMER DATA: WebEngage enables businesses to consolidate customer data from various sources, providing real-time insights and allowing dynamic micro-segmentation for targeted campaigns based on specific customer attributes and behaviors. - MULTI-CHANNEL JOURNEYS: With WebEngage's intuitive drag-and-drop workflow builder, businesses can seamlessly design and automate multi-channel customer journeys, ensuring consistent and personalized experiences across channels such as email, SMS, push notifications, and more. - TARGETED CAMPAIGNS: WebEngage empowers businesses to automate personalized campaigns triggered by customer actions and predefined business events. This ensures timely and relevant communication to enhance customer engagement and conversion rates. - AI-DRIVEN PREDICTIVE MODELS: WebEngage Analytics dashboard empowers all metrics required to segment, engage and retain priority customers, churn to convert windows and ROI optimization,This allows businesses to focus their interventions and campaigns for maximum impact and better ROI. - 1:1 PERSONALIZATION: WebEngage enables businesses to deliver personalized experiences at scale. By incorporating user intent, preferences, and other relevant data, businesses can tailor their communications to each individual customer, fostering omni-channel customer engagement. What's more? WebEngage’s platform is quick and easy to integrate. Compatible with range of ESP and MSP, all it takes is a few hours from the tech team. Presence across the globe: With headquarters in India, WebEngage has expanded its operations globally with offices and presence in the Middle East & Africa region, Southeast Asia, and South America.
Pylon
usepylon.com
Pylon is the customer operations platform for modern businesses helping fast growing companies like Deel, Hightouch, Merge, Clay, and Monte Carlo Data to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app chat, and Slack communities. Pylon automatically track customers issues across all the places you talk to your customer, giving a unified place to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement. Pylon is trusted by the and more to help scale CX operations across customer support and customer success.
WotNot
wotnot.io
WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.
Comm10
comm100.com
Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI-powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere.
Gupshup
gupshup.io
Gupshup is a suite of AI-powered tools focused on enhancing customer engagement through conversation automation. It comprises a variety of tools for creating and managing automated chatbots for diverse customer interactions. These tools are designed to automate various aspects of customer engagement including acquisition, marketing, commerce, and support, all aimed at maximizing customer lifetime value and minimizing service costs. Key features cover Conversation Cloud, an advanced solution for customer experience management, and ACE LLM, offering generative AI capabilities. Gupshup also provides tools for multichannel messaging, including pre-approved WhatsApp templates, facilitating real-time, two-way conversations with customers. Alongside chatbot tools, Gupshup offers a Campaign Manager, Bot Studio, Agent Assist, and domain-specific AI models for business conversations. These features cater to personalizing customer dialogues and securing user data. As an omnichannel solution, Gupshup also supports integrations with various channels like WhatsApp, SMS, Google's Business Messaging, and more. The platform can be used across various industries such as BFSI, Retail, Healthcare and more.
Watermelon
watermelon.ai
Watermelon is the most user-friendly conversational platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start automating your customer service by using an AI chatbot. The chatbot makes sure you are available for your customers 24/7, during every step of their customer journey.
ADLN
adln.io
Adln.io is a Powerful Workflow Tool to Streamline your Customer Support and integrate Apps Seamlessly with Telegram, and Automated Messages, all within a Single Platform. We are Here to Help you Transform the Way you do Business.
Acquire
acquire.io
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling, Acquire empowers teams to proactively resolve complex sales, service, and support issues in real-time across all channels. With Acquire, businesses can continuously engage customers while minimizing resolution time and redundancy. Acquire’s flexible and scalable software suite meets the customer service, sales, and support needs of any business — on any device. Acquire is headquartered in San Francisco. The company’s customers span the globe and include several Fortune 500 brands. Acquire is backed by groups like Base10, S28 Capital and Fathom Capital.
User.com
user.com
User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Grab our free 14-day trial with no upfront payment: http://bit.ly/2wrc3Ax We offer various integrations - Easily connect to Google Tag Manager, Zapier, Segment, Google Analytics, Wordpress, Magento, PrestaShop, JavaScript, CSV, Gmail, Freshmail, Email Labs, plus a range of many more! For a full list see our integrations page here: http://bit.ly/38Dsxn2 As a real-time customer and engagement tool for small and large businesses alike, User.com has been designed to maximize conversion rates and grow user satisfaction. With intuitive drag & drop tools, you can build marketing automation processes, marketing campaigns and create automated action paths that will continuously engage your customers. Use Triggers, Conditions, and Actions to deliver personalized messages to your users at the right time. We understand how important it is to have ongoing engagement with your users in real-time - With the integration of our live chat tool, you can connect in real-time and worldwide. All conversations are stored and connected. Lookup at anytime the latest messages - and send the updates to users via email with simple connections between them.
SuprSend
suprsend.com
SuprSend is a powerful notification infrastructure that streamlines your product notifications with an API-first approach. Create and deliver transactional, crons, and engagement notifications on multiple channels with a single notification API. What you get with SuprSend? - Multi-tenant support for easy client management - Template management with version controls - In-App Inbox for website and app (React, Angular, JS, Flutter - embedded & Headless components) - SMS, Email, Slack, Teams, WhatsApp, Mobile & web push integration - Batching notifications & Digests - Routing notifications between multiple channels - Brand management to send notifications to customer's end users - Out-of-the-box user preference management - Vendor fallback, switch with auto-intelligent routing - Run campaigns on top of the data warehouse - Real-time logs, analytics, and failure alerts
Routee
routee.net
Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions. Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience. Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations. What are some of the things you can do with Routee? -SMS Spread your message efficiently all over the globe using the SMS services Routee provides. Marketing SMS, Transactional SMS, Two-Way SMS, SMS Two-Factor Authentication,SMS Survey, Bulk MMS, Verified SMS Sender. -VOICE Let people hear your business’s voice through the numerous VoIP choices. Elevate your brand through Voice Broadcasting, Two Way Voice, Click To Call, Text To Speech, Cloud IVR and Voice Two Factor Authentication. -EMAIL Discover which Email service suits you, customize it and make it happen. Promotional Email, Transactional Email, Email Verifier. Which one do you need? -MESSAGING APPS Reach your clients with more interactive messages and increase your revenues. Engage with them via Viber, RCS, Facebook, Telegram & WhatsApp. -NUMBERS Get your own Premium Rate or Toll-free numbers, validate your contacts list and prevent call-related fraud. This advanced communications platform includes Virtual Numbers, Number Validation, Number Lookup, Missed Call, Call Masking, Toll-free Numbers. -TWO FACTOR AUTHENTICATION Add a second layer of security to your business by utilizing a combination of two different components. Prevent fraudsters from getting access to your sensitive information, application, or software. Use among Two-Factor Authentication with Fallback, SMS, Voice, Viber, or Missed Call.
Oct8ne
oct8ne.com
Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.
SentiOne
sentione.com
SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.
Dixa
dixa.com
Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.
Sobot
sobot.io
We offer contact center solutions, including both customer service and marketing. Our product range includes AI Chatbot, Live Chat, Voice, Ticketing. We commit to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. We have notable clients such as Samsung, OPPO, DFS, Philips, J&T, and Air Liquide. Additionally, we have established partnerships with industry giants like AWS, Alibaba Cloud, and Meta. We want to empower businesses to achieve better customer experiences and higher satisfaction levels. Through providing cutting-edge solutions, we hope to drive success for our clients globally.
iAdvize
iadvize.com
iAdvize is the leading conversational platform powered by Generative AI for E-Commerce. iAdvize, the leading conversational platform, enables more than 2,000 e-commerce brands to deploy an immersive customer experience at scale powered by Trusted Generative AI, fostering conversation via messaging throughout the customer journey. Providing a comprehensive solution for pre-sales and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement. Established in 2010, iAdvize has 230 employees located across Boston, Paris, Düsseldorf, and Nantes (HQ).
Conversed.ai
conversed.ai
Through our conversational AI PaaS platform we design, develop & optimize chat bots & voice bots to automatically answer questions & request from employees, drive business goals through conversational commerce, and automate customer care. Our chatbots run on our clients’ website or app, on Messenger, WhatsApp, WeChat, KakaoTalk, MSFT Teams or any other chat or voice platform. After having developed an AI driven chat or voice solution for the platforms of choice, we help our clients optimize the performance of the bot towards the highest employee satisfaction, maximum return on investment or biggest cost saving.
Atlas
atlas.so
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: * Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. * Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. * Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. * Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. * Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. * Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. * Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.
UChat
uchat.au
UChat is a comprehensive chatbot platform designed to assist businesses automate their operations. One of its defining features is its no-code nature, which empowers businesses to create their own chatbots without any programming knowledge. UChat is touted as a visually-based platform which implements a drag and drop flow builder, enabling users to design and deploy complex conversational flows intuitively. Moreover, UChat provides a reach across a variety of platforms with the promise of engaging customers wherever they may be. The channels supported include but are not limited to Facebook Messenger, WhatsApp, Google Business Messenger, Telegram, SMS, Voice, Line, Viber, WeChat, Slack, and Email.Furthermore, UChat incorporates artificial intelligence capabilities to develop chatbots that deliver automated, contextually appropriate responses 24/7. The platform employs AI services like OpenAI/ChatGPT & Dialogflow to enhance the efficiency and quality of the bot interactions.In addition to chatbot building, UChat boasts an integrated eCommerce feature offering a seamless checkout process for customers across all supported channels. The platform also has a centralized live chat and inbox system that allows for increased interaction with customers and streamlined internal communication.In terms of adoption, UChat is notably open to anyone interested in automated conversational marketing, as it follows a template-based approach with a library of pre-designed templates ready for use. The platform is also equipped with various advanced building blocks for crafting more refined and effective chatbots.
Arena
arena.im
Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, Arena Personas) leverage the most popular features from social media to quickly create deep engagement on any platform you manage. Over 20,000 customers trust Arena to bring their audiences together on the web, in apps, or at live events (or all three) to engage with content, community and commerce.
bant.io
bant.io
All-in-one lead generation & sales acceleration platform that helps automate your customer acquisition with data-driven experiments, making failure impossible.
Emarsys
emarsys.com
Emarsys, now an SAP company, empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies — crowdsourced from leading brands across your industry — our platform enables you to accelerate time to value, deliver superior one-on-one experiences and produce measurable results... fast. Emarsys is the platform of choice for more than 1,500 customers around the world. Join thousands of leading brands who trust Emarsys to deliver the predictable, profitable outcomes that their businesses demand and the highly personalized omnichannel experiences that their customers deserve. For more information, visit www.emarsys.com
ContactPigeon
contactpigeon.com
ContactPigeon is an award-winning omnichannel marketing automation platform that gives a solution to every retailer’s problem: How to send the right message, at the right time, with the right content to each visitor. It enables one-person-shops and enterprise retailers alike to benefit from the use of a Big Data platform, in order to easily create data-driven Automations and Personalized Campaigns that react to customer/visitor behaviors and catalog changes in seconds. That's why ContactPigeon helps customers by addressing three major goals towards growing their sales: • Enriched customer insights: Collecting customer behavior data and building an enriched unified view of customers • Improved customer engagements: Trigger automated and predictive messages at the right moment within a customer's journey for optimizing sales conversion and retention. • Multi-channel reach: Allow businesses to design engaging campaigns across a wide range of messaging channels (e.g. email, SMS, Viber, mobile, push notifications, website, Facebook, Google, postcards) within one platform.
Froged
froged.com
Customer Engagement platform where you can build customers' meaningful relationships using the best tools to scale your business. One of the best Business Messenger, Knowledge Base, In-app Messages, Advanced automation, and more in a single platform.
pagealive
pagealive.com
Pagealive is a live video chat widget, empowering businesses to offer personalized, real-time support and engagement to their customers. Our mission is to transform the customer experience by providing a user-friendly live video chat solution that fosters meaningful connections and boosts conversion rates. This marketing and sales plan outlines our strategies to create awareness, drive demand, and increase sales of pagealive. Our approach involves targeted marketing campaigns, strategic partnerships, and a dedicated sales team to maximize our reach and impact.
Hyversa
hyversa.com
GooChat is a powerful customer support software that streamlines support and elevates the customer experience. With live chat, FAQ, Chatbot, and video tutorials all in one convenient platform, you can save time and resources while providing top-notch support. Suitable for businesses of all sizes and industries, GooChat is the perfect solution for improving customer satisfaction and driving business success.
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