Page 5 - Top Playvox Alternatives

Surfboard

teamsurfboard.com

Meet Surfboard, the home of your customer support strategy. Leading brands teams like Ruggable, Beauty Pie, and Grow Therapy use Surfboard’s workforce management platform to manage the growth and evolution of their support teams internationally. Surfboard offers a smart, modern WFM to streamline and consolidate operations from forecasting to capacity planning, scheduling and performance analytics. Identify hidden costs and inefficiencies across your entire support function. Unlock the profit-driving opportunity of proactive customer care alongside human and AI service resourcing.

Access

theaccessgroup.com

Access is changing the face of business management software, not only in how we serve our customers, living up to our promise to give them the freedom to do more of what’s important to them, but for our people, our investors and the charities close to our hearts where we live and work. Access helps more than 100000 customers transform the way their business software is used, giving every employee the freedom to do more of what's important.

DeepOpinion

go.deepopinion.ai

DeepOpinion is an all-in-one platform that enables automation professionals to build enterprise-grade AI automations for text and document processes without code. It leverages cutting-edge machine learning and deep learning models to automate text and document workflows end-to-end. DeepOpinion offers an intuitive dragging and dropping interface for quick automation even in the most complex workflows. The platform provides a growing base of pre-built automation solutions and base templates, making the integration of other applications to the platform via API easy and without additional costs. DeepOpinion also provides real-time tracking and performance dashboarding to monitor automation's effectiveness. DeepOpinion's proprietary auto ML engine enables any user to train custom models easily without the need for specific technical experience. The platform provides certificate training programs required to establish intelligent automation leaders across an organization, making it easier for diverse teams to take advantage of what the solution provides. The platform's security is enterprise-grade, offering the highest standards of information security to minimize cyber risks, maintain user trust and safeguard clients' data. DeepOpinion supports 100+ languages and has an autoscaling setup to automatically add machines and GPUs as loads increase without requiring IT intervention. Overall, DeepOpinion is a powerful tool for automation professionals looking to implement and build industry-leading AI models without code, enabling faster time-to-production, enterprise-grade security, and usage-based pricing aligned with a company's ROI.

Eddy

eddy.com

Eddy is the ideal all-in-one HR and payroll platform for small businesses that have outgrown spreadsheets. It offers the key features you need without the complexity and overhead of larger systems, giving you the opportunity to simplify your life by combining multiple tools into one that makes sense for your business. Save time and money with Eddy. Hire, onboard, manage, and pay employees—all in a single, simple system.

Alchemer

alchemer.com

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback.

Shiftee

shiftee.io

Shiftee is a complete workforce management software with powerful tools for employee scheduling, shift planning, time and attendance, and leave management, workflow, e-contract, and payroll. With Shiftee, you can build a healthy workplace culture that breeds transparency and productivity. Create a more convenient workforce management environment with Shiftee web and mobile app. [Our Features] • Schedule • Attendance • Leave • Report • Workflow • Employee Information Management • Custom Request • Electronic Signature • Message • Desktop with PC-OFF • Security

Bambee

bambee.com

Bambee provides businesses with on-demand access to a dedicated HR Manager and easy-to-use software to process payroll with ease, build employee schedules, manage company policies, and more. We take the stress out of managing people and staying compliant with employment regulations by offering expert HR guidance and support every step of the way. With Bambee by your side, ensure your business stays protected and your team is thriving. Key Product Features: Dedicated HR Manager Workforce Management Software 2-day Direct Deposit Payroll Time and Attendance Tracking Job Descriptions and Offer Letter Support Custom and Compliant HR Policies Onboarding Workflows Employee Training Videos Performance Management Tools Corrective Action Tools Termination Risk Assessments End of Employment Guidance Document Storage and Retention And more!

Featurebase

featurebase.app

Create customizable feedback boards & widgets to effortlessly capture all your user feedback, feature requests, and bug reports. Analyze feedback, prioritize development with feature voting, and keep customers informed with a public product roadmap and changelog. Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product, marketing, and support teams from companies like Nature.com, User.com, and Screenstudio. Instead of having 4+ different tools, Featurebase offers everything in one place to help you build products your users love: - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Observe.AI

observe.ai

Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level.

NetMiner

netminer.com

NetMiner embed internal Python-based script engine which equipped with the automatic Script Generator for unskilled users. Then the users can operate NetMiner with existing GUI or programmable script language.

Ender Turing

enderturing.com

Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender Turing leads your sales and customer care teams to higher revenue and better customer service.

MakeShift

makeshift.ca

MakeShift is the only people first cloud scheduling solution that improves the scheduling experience for managers and employees alike. It's easy to set up and even easier to use. You'll create schedules faster, track attendance more accurately, and communicate with staff in real time regardless of the size of your team. Our customers experience fewer unfilled shifts, better work-life balance, happier employees, and a healthier bottom line. It's People First scheduling and businesses love it! Sign up today to save time, reduce labor costs, and increase employee engagement --> makeshift.ca MakeShift offers a free 14-day trial.

Dixa

dixa.com

Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.

unitQ

unitq.com

unitQ is the missing link in your feedback loop, providing AI-powered insights from user feedback to help you craft high-quality products, services, and experiences. Category-leading companies like Spotify, Bumble, Pinterest, Reddit, Chime, and HelloFresh rely on unitQ to drive growth, reduce churn, and build loyalty.

Papershift

papershift.com

Papershift helps you manage & automate employee rota planning, leave management, and staff time tracking on the cloud. With over 200,000+ users, Papershift is Europe's most loved workforce planning software.

UserVoice

uservoice.com

The ultimate tool for product discovery, UserVoice is platform designed to bridge the gap between product teams and their users. Offering a comprehensive feedback management system, UserVoice enables companies to collect, prioritize, and act upon user suggestions and insights. Through an intuitive interface, users can submit their thoughts, vote on existing ideas, and track the progress of suggestions, fostering transparency and trust between a brand and its clientele. Sophisticated analytics tools provide product teams with clear insights into what their customers truly desire, allowing them to make informed decisions and build products that resonate with their user base. UserVoice is not just about feedback; it's about building a better, more customer-centric product with the power of collective intelligence.

Zeda.io

zeda.io

Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes. * Gather Customer Insights → Uncover problems to solve for customers. * Build with Product Intelligence → Decide what to build next and why. * Measure Strategy Impact → Create product strategies & measure outcomes.

Onepoint HCM

onehcm.com

Replace Up To 8 Different Systems With One Platform and Unify Your Workforce. OnePoint Human Capital Management is an all-in-one HCM solution perfect for growing companies to recruit, engage, empower and retain employees throughout the employment lifecycle. Our HCM platform and dedicated support team enables our clients to configure more automated and streamlined processes in a truly single-database solution. With our unified suite of HCM applications, automate manual HR/payroll processes, consolidate systems, and deliver a unified employee experience to improve engagement, communications and compliance.

Syncly

syncly.app

Syncly is a customer feedback analysis platform for the Customer Experience / Support and the Product team. Backed by Y Combinator, SoftBank, 500 Global, and Rebel. Syncly empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact.

Aplano

aplano.de

Aplano is an online scheduling software which works on all devices and in real time. Managers schedule shifts easily by involving employees into the planning processes. The software covers absence- and availability-management and allows employees to track their working our via Smartphone or Tablet. Additionally past shifts can be evaluated in list views. Employees can swap shifts between each other, apply for open shifts, insert availabilities or send applications for their vacation. Aplano also calculates overtime and creates an hourly - account for each week, so that managers can schedule workers more dynamically.

Projectworks

projectworks.com

Projectworks is a business management platform designed to help professional & creative services businesses better manage their organizations in the areas of project management, project financials, and people management. Our core features include Resourcing, Forecasting, Invoicing, Timesheets, Expenses, Project Management, Project Burn, and Leave Booking. Projectworks is specifically designed for software firms, architects, engineers, and management consultants.

QuData

qudata.com

QuData's core areas of competency are Conversational AI (speech recognition, dialogue systems, voice assistants); natural language understanding; image analysis (image classification and segmentation, object/face detection); customer behaviour analysis. The company's team of programmers and data scientists successfully implemented a number of projects for its business partners. Qudata's researchers also work on innovative approaches to artificial general intelligence.

kiwiHR

kiwihr.com

HR software that makes your life easier - SMEs, startups: save up to 30% of your time with intuitive and comprehensive HR management software designed to meet your specific needs.

Bizimply

bizimply.com

Make every shift run like clockwork Employee Scheduling, Time Tracking, Human Resources and Shift Management Software Enter your email  4.7/5 Read our reviews 3 solutions in one Great Individually. Better together. Workforce Management Empower managers with a great workforce management solution designed specifically for frontline employees. Track live Time and Attendance, build, cost and […]

Frill

frill.co

A better way to collect customer feedback. Capture, organize, and announce product feedback in one place. Frill is a versatile tool designed to enhance customer feedback management, product roadmapping, and announcements. It provides a streamlined platform for businesses to capture, organize, and communicate product feedback effectively. Here are some key features of Frill: * Feedback Collection: Frill allows users to gather ideas and feedback from customers, helping to prioritize what features or improvements are most desired. * Product Roadmap: Users can create a visual roadmap that showcases upcoming features and updates, keeping customers informed about what to expect next. * Announcements: Frill includes a changelog feature that enables businesses to communicate new releases and updates to their users, ensuring transparency and engagement. * Integration Capabilities: The platform integrates seamlessly with various tools such as Slack, Jira, Trello, and more, allowing for efficient workflow management and communication across teams. * Customizability: Frill offers extensive customization options, including the ability to translate content into different languages and adjust branding elements to match your company's identity. * User-Friendly Interface: The platform is noted for its minimalist design and ease of use, making it accessible for teams of all sizes.

Clinked

clinked.com

Clinked is a cloud-based client portal and collaboration tool. It enables teams, project groups and business clients to all collaborate efficiently on documents and files from within a secure cloud environment. We offer 3 main portal options: 1. Easy (off the shelf easily customizable portal). 2. Bespoke (custom portal built on the Clinked infrastructure to your specific requirements). 3. Virtual Data Room. All portals offer a wide array of features, some of which are listed below. Enhance Your Business Image * Clinked client portal can be customized and white-labelled. * Use your own URL, e.g. https://clients.yourcompany.com. * Branded native mobile apps are available for Android and iOS. Collaborate and Communicate * Update clients with real-time activity streams and project progress management. * Assign tasks to individual team members or share the workload with more than one user. * Have efficient discussions, communicate using @mentions, instant 1-2-1 and group chat, and microblogging. * Full-text search. A Secure Client Portal * 256 bit SSL in transit and AES encryption at rest. * Two-factor authentication for secure access to your solution. * Account administrators can view all user activity in the audit trail. No.1 FTP Alternative * Drag and drop files and folders to share large files. * Locate and bring up files and folders with the universal search bar. * View live previews of your documents without having to download them. Integrations * Native integration with Google Workspace. * Native integration with AdobeSign, DocuSign and JotForm. * Automate tasks & actions with over 3,000 apps via Zapier. * Public API. Completely custom portal built to your specifications * Built on robust Clinked ISO certified infrastructure. * Select from a vast array of existing features. * Add new unique features that your business needs. * Custom UI to fit your use case and workflow. * Straightforward design process. * Quick delivery.

Novagems

novage.ms

Novagems mobile & web-based Security Guard & Cleaning Management software connects your frontline to back-office giving you an overview of entire operations in one place. Our Security Guard Management allows users to schedule shifts, view GPS verified clock in/out, get access to Geo fencing & Incident report technology, and perform checkpoints tours in real-time. Analyze all info available in the form of reports backed by data to visualize trends & get actionable insights to improve operations.

Workforce

workforce.com

Everything you need for daily operations, backed by robust HR and payroll. Workforce.com is the HCM for hourly workers. Manage onboarding, schedules, attendance, timesheets, performance, tasks, and more, all in a single system. Through both a mobile app and a desktop portal, keep track of when and where employees work, labor costs, time-off, and engagement, all in real-time. Automatically generate and approve payroll-ready timesheets through a GPS-located mobile time clock. Use industry-leading AI to build and populate smarter schedules in a single click. With offices in the United States, the United Kingdom, Australia, Italy, Uruguay, and the Philippines, Workforce.com has 8,000+ customers worldwide and leads the market in providing modern workforce management solutions for the world’s most trusted brands.

flair HR

flair.hr

flair is an all-in-one HR and recruitment solution that brings structure and simplicity to complex people-related processes – whether local, global, remote, or office-based. It has all the features HR teams need to improve their organization’s work-life experience. flair covers the entire employee journey and is fully customizable. Start out with standard features or adapt every process to your organization’s unique needs – the choice is yours. Attract talent and reduce time to hire with recruiting features, such as our drag-and-drop career page builder and customizable candidate funnels. Turn enthusiastic newbies into loyal brand advocates with personalized onboarding journeys. And simplify core HR tasks, such as absence management, payroll, performance reviews, time tracking, and more. Our solution is built on Salesforce, allowing you to benefit from the power and security of the world’s leading CRM platform. But even if you aren’t using Salesforce, we’ll provide you with access. Add some flair to your organization – and achieve HR harmony.

Superworks

superworks.com

We at SUPERWORKS specialize in revolutionizing enterprises, helping them create dynamic workplaces that foster enhanced productivity. Our approach is centered around prioritizing people, ensuring that every individual feels motivated, valued, and fulfilled in their professional environment. At our core, we are driven by a vision to lead the technological evolution and provide our clients with the essential tools for future success. We believe in empowering businesses to achieve exponential growth through the power of software as a service (SaaS). Our mission is to deliver cutting-edge technology solutions that not only simplify business operations but also streamline processes, ensuring efficiency and effectiveness across the board.