Page 6 - Top Maze Alternatives

Suggest Feature

suggestfeature.com

Suggest Feature is a user feedback management platform designed to help you understand what your users truly want. The tool simplifies feedback-based product development by enabling you to collect feature requests, bug reports, and other valuable insights directly from your users. With Suggest Feature, users can stay informed about the product's direction through a transparent roadmap and keep up with the latest updates via a detailed changelog. By keeping your users actively involved throughout the product development lifecycle, it ensures that your product evolves in a way that aligns with user needs and expectations. Features: * Feedback Management: Collect feature requests, bug reports, and general feedback from your users. * Custom Domains: Use your own domain for a personalized experience. * SSO and Social Logins: Supports Single Sign-On (SSO) and various social login providers. * Product Roadmap: Share your product's roadmap with your users to keep them informed about upcoming features and updates. * User Voting: Allow users to upvote features and requests to prioritize development. * Cloud-managed & Self-hosted Options: Choose between a cloud-managed solution or a self-hosted setup.

Revisior

revisior.com

Revisior is the best CFM (Customer Feedback Management) system for working with feedback and NPS, building a complete business process for customer retention and return. Revisior is a comprehensive feedback and NPS (Net Promoter Score) system. It provides detailed analytics of the service in numbers, graphs, and dashboards for a complete understanding of the situation and its prompt solution. Revisior forms a positive brand reputation by improving the quality of service. It helps businesses identify and solve customer problems quickly, responding fast to reviews from different communication channels (QR, Viber, SMS, Email, API, GMB call center). Revisior has successful cases of feedback collection and NPS integration for more than 1000 SMB and enterprise clients. With the help of Revisior, market leaders such as "Union group" ("Zolotyi Vik", "Sribniy Vik", "Zolota Kraina"), "Epicenter", "Intertop", "TAS Life", "IPay", "New Products", "Global Spirits", "Luxoptika", "Watsons", "Ukrposhta", "Puzata Khata", La Famiglia group, "Burger King", and others have benefited. Revisior has a comprehensive service assessment system developed from scratch, incorporating various communication channels with the client (QR, Viber, SMS, email, call center, GMB). It also offers an API for integration with various CRM and service desk systems. Uniqueness: * Revisior knows how to integrate its system into existing business processes. It offers API integration and connection to existing communication channels. * It simplifies the processing and analyzing of feedback, presenting the situation on the service in clear graphs and diagrams. It shows what customers like and what they don't, identifying pain points and growth factors for the company. * Revisior is not just a service provider, but a service partner, helping not only in the process of collecting but also in processing feedback and developing the company.

RateIt

rateitapp.com

RateIt by Zipline is on a mission to make it easy to track in-the-moment customer feedback. It is passionate about making every customer experience truly awesome. That’s why it is building the world’s easiest and most impactful in-the-moment customer experience management platform. RateIt is the Asia-Pacific market leader in tracking in-the-moment private feedback to allow organizations to have CX at the center of their decision-making. It couples great technology with a high-touch customer success model to help identify and deliver experience improvement opportunities and optimize customer-centric growth. RateIt works with amazing brands like Adidas, IKEA, Coles, Calvin Klein, 7 Eleven, and Fullerton Healthcare to help them understand what their customers think and feel across millions of interactions that happen each day. RateIt is a product from Zipline, the experience company creating awesome human interactions.

HireData

hiredata.com

HireData - former: Ratecard - is the recruitment automation platform that helps you improve every day by automating and communicating personally at scale as a staffing agency or recruitment team at a corporate.

QueueBee

queuebeesolution.com

QueueBee Solution is a global leader in the realm of Customer Journey Management and Customer Experience Management. More than just a queue management system, it provides robust, tailor-made solutions across multiple sectors worldwide, including finance, healthcare, retail, and public services. It empowers its clients to streamline and humanize their customer journeys by offering integrated engagement strategies. Its mission is to keep evolving its solutions, products, and services to meet the dynamic needs of complex business environments, thus enabling organizations to achieve maximum customer satisfaction and operational efficiency. QueueBee Solution's comprehensive suite of solutions is designed to elevate the customer experience across multiple touchpoints. Its offerings include: * Customer Portal: A user-friendly platform that offers centralized, customizable solutions for appointment booking, queue ticket options, and real-time queue status updates. It also includes optional features for virtual call integration, customer feedback collection, and support management, ensuring a consistent brand experience throughout. * Appointment Booking: It leverages state-of-the-art technology to provide advanced appointment scheduling, significantly reducing physical wait times and enhancing customer satisfaction. * Queue Management: It offers advanced hardware and software for unified queuing solutions that cater to physical, virtual, and hybrid systems, aligning with diverse customer preferences and scenarios. * Display Management: Digital displays and advanced communication tools are used to present queue information and vital messages, promoting clarity and reducing confusion in waiting areas. * Customer Feedback: Its system collects valuable feedback through accessible interfaces, helping to identify improvement areas and measure customer satisfaction across physical and digital touchpoints. * Support Management: It provides a solution that streamlines customer experience by handling customer inquiries and resolving issues across various channels.

Promoter Ninja

promoter.ninja

Promotor Ninja is an app for businesses to conduct email surveys and measure Net Promoter Score(NPS) of customers and gather feedback. Allows users to send surveys in multiple languages and analyze results based on customer segments. Features include data import from CSV formats files and white labeled survey forms. Offers subscription-based pricing model.

Palzin Feedback

palzin.co

Palzin Feedback is a simple yet powerful tool to collect customer feedback and build better products. Palzin Feedback is made to help businesses become truly customer-centric, helping you prioritize the request and closing the customer feedback loop. Collect feedback from customers and team. ✅ Collect customer feedback with ease ✅ Use existing user accounts ✅ Collect feedback from other sources Analyze feedback ✅ Analyze feedback by appending relevant data ✅ Focus on feedback from specific customers ✅ Keeping logs of every request, paving the way for an insightful conversation about what you can do together. Build a roadmap and stay in the loop with stakeholders. ✅ Prioritize projects and features ✅ Communicate product decisions to customers and stakeholders through public and private roadmaps. Keep customers up to date with Changelog ✅ Share features when it is live ✅ Close the feedback loop ✅ Communicate freely

Oktave

oktave.co

Customer Effort Score (CES), Net Promoter Score (NPS), Invitations ... Collect customer insights by creating appealing forms to your audience with various question formats. Oktave is a comprehensive platform designed to enhance employee well-being and engagement. By leveraging data analytics and personalized insights, Oktave empowers organizations to create a positive work environment that prioritizes mental health and overall employee satisfaction.

nps.today

nps.today

In their customer surveys, many companies tend to ask the same questions that they believe are important to be answered. The challenge is however, that customers often just do not agree and therefore they simply do not answer the survey. It is wasted work where the only result is that the customer has been disturbed. Companies that run a real customer experience and loyalty programs can grow twice as fast as those that don't. It is about listening to the customer's immediate opinion about the company, and this gives rise to a relevant dialogue between the customer and the company. This is exactly what we work with at nps.today. Relevance to your customers and your business, in that order. Your customers are asked one question and provide one comment. Put yourself in the customer's shoes - it works and the answers give value to your customers, work processes, products and employees.

Mpulse

mpulse.net.in

MPULSE is a Total Customer Feedback Solution, to measure customer satisfaction in Real-time with an amazing blend of IoT hardware, backed by an insightful dashboard. Where can it be used? Retail Stores, Supermarkets, Hotels, Restrooms, Vehicle Service Centres and Employee Cafeteria. Whatever be your industry, Mpulse can help to know your customers better. And convert unsatisfied customers into loyal promoters, resulting in increased revenues. Why Mpulse: * Plug-and-Play model. * Robust and elegant design. * Real-time feedback capture with embedded SIM. * Dashboard on Web and Mobile App Customer feedback devices, Employee Feedback Devices, Patient Feedback Terminals and Restroom Feedback Devices.

Likeik

likeik.com

Likeik CX is a Spanish technology company linked to the ecosystem of improving the Customer Experience. Its team and digital solution helps the Customer Experience, Marketing and HR departments in a simple and fast way to involve the rest of the organization in the continuous improvement of their customer experience.

KePSLA

kepsla.com

KePSLA is a leading provider of guest intelligence and feedback management solutions specifically tailored for the travel and hospitality industry. KePSLA serves over 5,000 customers across 51 countries, offering tools that enhance guest experiences and optimize operational efficiency.

JustFeedback

justfeedback.com

A Sarka Insights company. JustFeedback is a customer experience risk management SaaS platform. Reduce operational risk through collection and analysis of customer feedback data along the customer journey. Increase engagement with customers at key touchpoints with advanced targeting features. Track your Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction Score (CSAT) on auto-pilot. With AI-driven targeting, engage with your customers at the optimal points along the customer journey to maximise response rates.

FloorInsights

nps.floorwalk.in

FloorInsights, an AI enabled tool to measure your NPS, CSAT & CES. Get instant consumer feedback, set alerts for responding to consumer feedback and win your customer again.

FellaFeeds

fellafeeds.com

FellaFeeds is a multi-feature feedback app and customer feedback system which lets you collect feedback on Kiosks, iPad & Android Tablets, Online Surveys on Website and Email. It offers easy and customizable surveys to collect customer feedback efficiently and effectively. It collects feedback through Net Promoter Score, CRS, and CSAT which assists in making crucial business decisions. It includes several features like Negative Feedback Alerts, Customer Loyalty Program, Referral Program and so much more for you to explore to build and grow your business.

FeedbackRig

feedbackrig.com

FeedbackRig is a cloud-based customer survey solution that helps businesses to gather real-time feedback from their customers or employees, identify pain points and act on actionable insights. FeedbackRig features data analytics and a central dashboard that help users to measure feedback and track key performance indicators (KPIs).Users can create custom one-question surveys and collect feedback using In-App, Web and Email Surveys. FeedbackRig allows users to integrate a feedback widget with existing company websites or emails. Users can also share web surveys with their customers. Users can also download reports in excel/csv formats. The solution also offers integration with Slack.

Feebak

feebak.com

feebak by Fantacode is a comprehensive survey solution designed specifically for Genesys Cloud with which organizations could design and offer dynamic end-call surveys to their callers. Loaded with tons of business-friendly features such as easy to use survey builder, detailed dashboards & result notifications and full integration into Genesys Cloud, feebak is a must-to-have companion in every Genesys Cloud organizations.

Feature Upvote

featureupvote.com

Feature Upvote is a zero-integration platform for game developers and publishers to painlessly and easily gather player feedback. It then uses data and insight to inform future development.

eTrusted

etrusted.com

eTrusted is a comprehensive platform for Experience Management that specializes in collecting, analyzing, managing, advertising, and optimizing customer and employee feedback. It offers a range of solutions tailored to enhance customer experiences across various industries, including automotive, banking, B2B, retail, energy, and insurance.

e-satisfaction

e-satisfaction.com

Start collecting Voice of Customer & Feedback Data with its tested 5-step framework and get practical about Customer Centricity. e-satisfaction.com is a Voice of Customer solution that gathers vital information regarding what customers think and feel about their experiences with a business, across complex networks and during critical moments, to drive business impact. It solves the problem of having real-time visibility on what customers feel or think while interacting with a business across touchpoints, which are impossible to monitor all at once without the use of technology. Vision: Make Every Business Customer Centric.

Askemo

askemo.nl

Askemo is the Employee Engagement and Customer Satisfaction Survey platform that truly works. It simplifies feedback collection with short, impactful questions. Users optimize performance with the highest response rates in the market. Solutions: * Employee Engagement: Engage employees effortlessly. Askemo makes it as easy as sending a 'Tikkie.' Employees respond anonymously, and feedback is instantly visible in their dashboards and analytics, converting into actionable insights. * Customer Satisfaction: Optimize customer satisfaction with its efficient feedback process. It collects quick responses, gains real-time insights, and allows immediate action to enhance the customer experience. The solution includes the integration of NPS, CES, and CSAT scales and allows customizable questions tailored to specific needs. Why Choose Askemo: - Highest Response Rates: Up to 82% engagement (20% above market average). - Real-Time Analytics: Immediate insights and user-friendly dashboards. - Seamless Integration: 100% open API for easy tool integration (It connects with the tools already in use). - Actionable Insights.

AirVote

air-vote.com

A customer's complaint is a gift, but not all customers leave feedback, and a business cannot always see all its problems. Often, things simply fall through the cracks, and the team cannot follow up on everything. A company working directly with customers, patients, or passengers suffers the most. Problems with staffing, shift scheduling, and even basic household items, such as unexpected messes in the restroom, can go unnoticed. A business may be unaware of some service problems that are obvious to its customers. Statistically, 2% of customers leave their reviews on social networks. Many of these reviews can hurt the company's reputation for no reason: all the business needs is to help "shine the light" on the problem to fix it quickly. To solve this, AirVote was created. Its QR Smileys help flag small problems before they grow big and manifest as negative reviews. The tool provides the business team with an internal quick feedback mechanism that connects them with their customers in real-time. Happy feedback is directed straight to the company’s social media pages. For the customers, the AirVote QR Smiley is an easy, comfortable way to express their in-the-moment experience or impression. And, yes – sometimes to vent! Feedback is anonymous: customers don't have to sign in or install any apps, which means the feedback is an honest critique or a genuine "thank you." By the way, over 50% of all responses are positive, and almost 100% of critical feedback is practical and actionable. This shows that individuals want to do the right thing when expressing their frustration and do not hesitate to say thanks when it's due.

Zeffi

zef.fi

Ready to take customer experience to the next level? You can connect and explore how Zeffi can help delight customers and drive sustainable growth. Zeffi continues to shape the future of CX and empowers businesses to thrive in an ever-evolving digital landscape. Together, you can build stronger, more meaningful connections with customers and unlock new possibilities for success. Zeffi ensures successful decision-making, employee happiness, and customer success with delightfully easy and intelligent surveys.

Wiseback

wiseback.com

Go beyond feedback with experience management platform: perform in-depth analysis of critical metrics, like nps, csat, ces to enhance actionable insights Wiseback offers AI powered SaaS platform for companies, which allows to easily collect feedback and manage customer & employee experiences in an omni-channel structure.

EvaluationsHub

evaluationshub.com

EvaluationsHub is your easy way to automate B2B Customer Experience and customer health scoring with over 100 metrics for improved retention. EvaluationsHub's evaluation software allows businesses to collect feedback from their customers or suppliers in a structured and organized way. The software includes customizable survey templates, automated reminders, and detailed reporting tools to help businesses make sense of the feedback they receive. EvaluationsHub's software also includes advanced analytics features, such as sentiment analysis and trend tracking, to help businesses identify patterns and trends in their feedback data. EvaluationsHub's evaluation software is designed for businesses of all sizes and industries. Any business that wants to improve their customer or supplier experience can benefit from using EvaluationsHub's software. Some specific industries that may benefit from using EvaluationsHub's software include manufacturing, b2b services, education, and retail.

Userfeed

userfeed.io

Capture, manage, and close the loop on product feedback where customer engagement happens: Intercom

Tellwut

tellwut.com

Tellwut is a North American online community of individuals providing their feedback and opinions on various topics through the Tellwut online survey tool and social media platform. Tellwut members participate in surveys and social media activities; earning rewards while being engaged in the Tellwut community experience. Tellwut panel members are an ideal option for achieving full base sample sizes, survey top-ups, or panel build/recruit. Tellwut grows its 18+ base using various methods; making a good portion of its 500,000+ panel unique from traditionally sourced panels. Tellwut provides sample solutions globally through affiliates and trusted partners, offering competitive sample pricing worldwide

Insocial

insocial.eu

With Insocial, users give their customers a voice. They can send out effective and easy-to-fill-in surveys throughout the customer journey. Results can be analyzed in personalized dashboards, enabling users to start taking action. Insocial helps transform companies by creating an omnichannel experience. Lastly, it allows users to showcase customer reviews, boosting online sales. Insocial enables the collection of customer feedback at any moment during the customer journey, providing actionable insights that can be used to optimize customer experience. What makes it unique is its personal and flexible service. It helps transform organizations into completely customer-focused entities that excel over competitors in terms of customer experience.

InputKit

inputkit.io

InputKit is a web-based customer experience software specializing in customer satisfaction monitoring and staff evaluation. The company was founded in 2017 by Philippe and co-founded by Jean-Philippe Fong. We help more than a hundred companies in Quebec that have one thing in common: offering the best customer experience and being the best in their industry.

Glanceable

glanceable.io

Glanceable is a leading SaaS provider that specializes in aggregating and analyzing vast amounts of reviews and comments using advanced natural language processing (NLP) techniques. It consolidates both public sources (Yelp, Tripadvisor, Facebook, etc.) and private/internal datasets onto a unified platform. Leveraging state-of-the-art technology and unique features, it empowers users to sift through the clutter, identifying key customer insights and pain points. The platform offers tailored analytics, whether examining global, regional, or local perspectives. Each client's experience is custom-fitted, and their feedback drives continuous improvements, ensuring that goals are always within reach.