LabiDesk
labidesk.com
LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.
BMC
bmc.com
BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
iAdvize
iadvize.com
iAdvize is the leading conversational platform powered by Generative AI for E-Commerce. iAdvize, the leading conversational platform, enables more than 2,000 e-commerce brands to deploy an immersive customer experience at scale powered by Trusted Generative AI, fostering conversation via messaging throughout the customer journey. Providing a comprehensive solution for pre-sales and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement. Established in 2010, iAdvize has 230 employees located across Boston, Paris, Düsseldorf, and Nantes (HQ).
Atlas
atlas.so
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: * Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. * Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. * Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. * Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. * Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. * Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. * Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.
Marky
mymarky.ai
Marky is the leading SM content creation and management platform. Marky creates on-brand, engaging, authentic content that grows your audience, maximizes your engagement and feeds your sales funnel. All in a super simple, easy, done-for-you UX. Marky uses AI to: *. understand the need of different industry sectors (real estate versus authors versus ecommerce, etc) *. understand what makes content trendy/engaging *. understand big-picture SM strategy and campaigns *. "ask" for what it needs to understand you and your brand better
GTR Autopost
gtrautopost.com
GTR Autopost is a social media management and automation tool that helps users schedule and publish content to multiple social media platforms simultaneously. With its bulk post scheduling and AI content writing features, GTR Autopost aims to streamline the social media posting process and save users time and effort. The platform supports popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn, and offers affordable pricing plans for businesses and individuals.
Spica Media
spica.media
We provide you with comprehensive media monitoring across social media, newspapers, magazines, TV, radio, and online news, with valuable analytics and reports to help you enhance your performance.
Propel PRM
propelmypr.com
Propel PRM is reimagining earned media with its Public Relations Management technology. The PRM platform enables marketing and communication professionals to discover the right media to pitch their stories to, manage media relationships and campaigns, monitor coverage and share of voice of their brand, and easily measure business impact from earned media efforts. Propel has over 150 customers, including Real Chemistry, Textron, Insurify, and other leading brands and agencies. Launched in 2019, Propel is headquartered in Tel Aviv and has teams based in New York, London and Miami. Propel has raised $6 million in venture funding to date and is the fastest-growing PR technology in the world. For more information, visit www.propelmypr.com.
GroupApp
group.app
Your online membership community and courses in one place! Increase engagement, grow revenue with a unified platform and integrate with tools you already use without needing to hire a developer.
Qlik
qlik.com
Qlik is leading the way to the AI-powered enterprise, with powerful capabilities in data integration, quality, and analytics. With Qlik, organizations get more out of their data and deliver better business outcomes.
Arena
arena.im
Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, Arena Personas) leverage the most popular features from social media to quickly create deep engagement on any platform you manage. Over 20,000 customers trust Arena to bring their audiences together on the web, in apps, or at live events (or all three) to engage with content, community and commerce.
WayMore
waymore.io
WayMore is an innovative all-in-one omnichannel marketing cloud platform, which consists of many different tools, aimed at increasing sales and reducing marketing costs. The high technology of the platform is based on data collection, analytics, automation, and digital marketing. WayMore is for all businesses, regardless of industry or size. The simple design of the platform makes the user experience very easy. How? * Place your customers at the center of a comprehensive approach. * Consolidate all your data sources. Analyze the data with the power of AI to understand better your audience. * Micro-segment your audience to maximize the engagement rate. * Communicate with each audience segment with the right channel, at the right moment, and with the right content. * Implement automations to avoid manual tasks. Why? * Turn prospect leads to loyal customers. * Save time & effort.
Beam.gg
beam.gg
A gamified community platform built for easy engagement. Build and monetize engaged and loyal online communities through the power of gamification.
HelpSpace
helpspace.com
For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born.Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency
Froged
froged.com
Customer Engagement platform where you can build customers' meaningful relationships using the best tools to scale your business. One of the best Business Messenger, Knowledge Base, In-app Messages, Advanced automation, and more in a single platform.
Proto
proto.cx
Proto is the leader for inclusive multilingual contact centre automation, helping 10,000+ customers in emerging markets every day provide more accessible service to consumers. Only 6% of the world's chatbots speak local languages; Proto offers natural language processing for over 100 local and rare languages, enabling organisations across various industries to offer service that speaks their language. With high intent classification accuracy for languages such as Kinyarwanda and Twi, the demand for Proto's natural language processing engine is rapidly growing. Proto also offers deep regulatory knowledge for consumer protection, as a trusted provider of citizen service solutions for government organisations in multiple countries. More than 2,250 companies have already deployed Proto's CX automation platform.
nativeMsg
nativemsg.com
NativeMsg specializes in creating innovative conversational experiences for businesses using artificial intelligence (AI) and rich messaging channels. Our platform consolidates disparate communication channels like SMS, RCS (Rich Communication Services), Google's Business Messages, and social media into one unified interface, enabling businesses to engage with customers more effectively. These solutions help businesses improve customer service, enhance engagement, drive sales, and increase overall efficiency. In addition, NativeMsg provides analytics and reporting features that offer insights into customer behavior and interaction patterns. The platform can integrate with existing CRM systems, which helps businesses track and manage customer conversations more efficiently. These solutions are built around chatbots and AI, making interactions seamless, personalized, and instantaneous, with availability 24/7. Our technology is designed to be scalable and flexible, ensuring it can accommodate businesses' growth and changing needs across different industries.
Teleform
teleform.io
Teleform is a no-code platform that empowers users to easily create, customize, and deploy engaging Telegram bots, streamlining digital communication with visual chatbot builder tools that eliminate the complexity of coding. Designed for both beginners and experienced creators, Teleform offers an intuitive interface that simplifies the process of chatbot creation from start to finish.
pagealive
pagealive.com
Pagealive is a live video chat widget, empowering businesses to offer personalized, real-time support and engagement to their customers. Our mission is to transform the customer experience by providing a user-friendly live video chat solution that fosters meaningful connections and boosts conversion rates. This marketing and sales plan outlines our strategies to create awareness, drive demand, and increase sales of pagealive. Our approach involves targeted marketing campaigns, strategic partnerships, and a dedicated sales team to maximize our reach and impact.
Hyversa
hyversa.com
GooChat is a powerful customer support software that streamlines support and elevates the customer experience. With live chat, FAQ, Chatbot, and video tutorials all in one convenient platform, you can save time and resources while providing top-notch support. Suitable for businesses of all sizes and industries, GooChat is the perfect solution for improving customer satisfaction and driving business success.
BotSpace
bot.space
BotSpace is an early-stage, fast-growing B2B platform for businesses to automate customer support and engagement on Whatsapp. Through our cutting-edge customer engagement software built on WhatsApp’s Business API, businesses are now able to have personalized conversations, be easily accessible, and engage with their customers in real-time - at scale! This is made possible through BotSpace's easy-to-use platform that can be made up and running in no time. As a result, small and medium businesses have embraced the platform rapidly, and thousands of customers across 13 countries are now using BotSpace within just a year of launch.
Tubular Labs
tubularlabs.com
Tubular Labs, the social video intelligence company, is the only solution to provide a unified view of the content, interests and behaviors of audiences across YouTube, Instagram, Facebook, Twitch, and more. With people presence across the United States, United Kingdom, Ukraine, and Singapore, Tubular powers agencies, brands and media companies to make efficient decisions that grow their business. Tubular uses AI, machine learning and human analysis to see what no one else sees across 7.5 billion videos (and counting), more than 100,000 categories and over 15,000 creators. Trusted by some of the biggest brands in the world, Tubular is the only company that is a member of the YouTube Measurement Program and a Facebook Measurement Partner.
CoSend
cosend.com
Save yourself the expense and hassle of building your own social scheduler by getting a fully-branded solution with CoSend. CoSend would take care of any updates, infrastructure and management, so you can focus on helping your clients grow. Perfect for agencies and SaaS providers - offer a new service or integrate with existing systems. CoSend comes with powerful features your clients will love: * Post calendar – schedule posts in advance to all networks * Team hub – generate new leads through employee networks * Media library – increase engagement with captivating visuals * Content discovery – boost credibility with instant access to industry news * Post groups – focus on your content, not tedious timings Your own branded tool without the hassle: * Impress clients with a fully-branded experience * Boost credibility with a custom domain name * Automatically bill & invoice your customers * Seamlessly integrate with your existing systems
Brand2Social
brand2social.com
A Scheduler for Social Media. Manage Social media using Automation. Create, schedule, publish, and manage your social media accounts at scale with Brand2Social's Scheduling platform.
SocialPika
socialpika.com
Automate and Save Time on your Social Media Posts! SocialPika helps you design, schedule and publish posts on Facebook, Instagram, LinkedIn, Twitter, Google My Business, Pinterest. Upload your media (photos and videos up to 250Mo/file), type your text, select popular hashtags, check out the live preview and schedule your posts in minutes. Main features available: Preview instantly Recycle posts Tag people, products and companies; Publish multi media posts and Reels Publish events; Publish in bulk
Brand Analytics
brandanalytics.ru
Brand Analytics is a Social Media Monitoring and Analysis System. * Data acquisition from all sources, namely social networking sites, video hostings, map services, public channels and messenger chats, review websites, forums, blogs, marketplaces, online media, newspapers, magazines and federal channels. * All types of messages and data: message text, recognized picture texts, video transcripts, check-ins, stories. * High number of metrics and message attributes, coupled with configurable data-segmentation system, makes it possible to solve a widest range of problems, from reputation control and real-time marketing to in-depth research. * Automatic recognition of mentions sentiment with 85-90% accuracy. Machine-learning algorithms categorize messages, identify media-space trends, aggression, recognize texts in images, etc. * Configurable alert messages via mobile app, Telegram or email. * High level of automation for quick analytics: automated tagging, trend detection, personalized reports, filtration of various kinds of spam and irrelevant messages. * Simple and user-friendly interface makes preparing most complex analytic reports possible in minimal time. * Monitoring mentions by geo-tags and check-ins Sources. * Social networking sites: VK.com,OK.ru, Instagram,Facebook, Twitter, YouTube, etc. * Blogs, forums, review websites. * Telegram channels and public chats. * Mass media. * 40K sources.
ClearView Social
clearviewsocial.com
Clearview Social is the leading employee advocacy platform created to help companies increase revenue through more effective and systematic use of social media. With Clearview Social, employees can share on Facebook, LinkedIn & Twitter without leaving their inbox - helping companies bring in more business and increase exposure. How it works: * Clearview Social gives marketers the ability to create a queue of content to be shared by the employees. * Employees receive an email suggesting content to share, and with the click of a button they can share to Facebook, LinkedIn, and Twitter without leaving their inbox. * How do we know it’s working? Clearview Social's measurement tools track who shares, and how many people click or engage with shared content. Employees can then “click and choose” which articles or blog posts they’d like to share. By clicking a link directly in the email, they immediately spread the content across their social networks and help build relationships with clients and prospects.
Global Message Services
gms.net
Global Message Services (GMS) is the trusted communications service provider for Enterprises and Mobile Operators worldwide. GMS’ CPaaS solution enables brands to unify multichannel customer communications via a single API and self-service platform. Complementing this is an AI-driven chatbots and CCaaS platform that enables brands to build engaging, two-way, 24/7 communication at any touch point, significantly enhancing the customer experience. As a valued partner of Mobile Operators, GMS enhances their messaging business and protects revenues by optimising A2P, P2P, and P2A traffic exchange, while preventing SMS and voice fraud. Established in 2006, GMS is the leader and industry ambassador for secure, legitimate, and transparent messaging. It is headquartered in Baar, Switzerland, with regional offices across the globe.
Serviceform
serviceform.com
Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses around the world to convert website visitors into revenue. This is done by combining lead generation tools, analytics to identify the behaviour of the website visitors and a CRM to provide a single solution for website conversion and customer management. Our vision is to be a globally leading company focused on pushing the boundaries of online lead generation and communication. We want to be the only software your business needs for Sales, Support and Marketing. Serviceform is a Finland-based SaaS company. We are committed to growing the best possible lead generation tools and analytics tools. We want to allow business owners to make educated decisions and grow their businesses predictably. About our technology, we provide an all-in-one software platform that helps companies simplify their sales, marketing, and customer support process. • The only 6 website conversion tools you'll need: Chatbot, Live chat, Dynamic form, Conversational landing page, Engagement chatbot, Popup, and Floating bar. • Management tools: Flex xRM, Ourly Meeting scheduler, Website analytics, and Cookie banner. • Communication tools: Social inbox, Email and SMS campaign builder.
Onlypult
onlypult.com
Social media has become an important avenue for interacting with your fans and customers. People like to connect with your brand on another level because they want to feel like they're a part of your community. Did you know that people are on social media 1 in every 5 minutes? Don't miss out on capturing those new customers and keeping your existing ones! As a business owner, you're probably often too busy to keep up with social media posts. With Onlypult, save time you spend on SMM tasks — posting to all social media platforms (LinkedIn, Facebook, Instagram, TikTok, X (Twitter), Pinterest, YouTube, and 7 other platforms), analytics, multiple links, micro landing pages, web monitoring. All in one place. Give your customers an experience with your brand outside the store and make it easy on yourself.
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