Page 15 - Top Intercom Alternatives

Askly

askly.me

The most user-friendly all-in-one customer support platform without language barriers. Seamless real-time translation to convert 24% more site visitors into loyal customers. Keep customers 2x longer on your site. Improve SEO. Build strong customer relations and scalable support.

Teamplate

teamplate.io

Boost your team's productivity with teamplate, the comprehensive solution for efficient collaboration. Teamplate integrates essential features like Chat, Video/Conference Calls, Board, Calendar, Data Room, and Spaces into one platform, simplifying your workflow. Minimize app-switching and maximize efficiency with teamplate – your affordable, user-friendly, and powerful tool for seamless collaboration. Key Features: CHAT Teamplate transforms the chat function into a unique integration tool. It allows you to convert messages into tasks, events, or notes with just a click. This feature streamlines your workflow immensely and helps you keep track of important information without having to switch between multiple apps. BOARD In addition to tasks and checklists, our Board also includes Epics and Sprint features. Epics are the perfect way to group related tasks together, so you can see the big picture of your project. Sprints, on the other hand, allow you to break down your work comfortably into manageable chunks and focus on completing specific tasks within a set timeframe. Thes features help optimize your work immensely by providing a clear structure and making it easier to track progress and adjust plans as needed. PERSONAL SPACE In your Personal Space, you have your own Board, Calendar, and Data Room. Allowing you to create and organize your work the way you want. It’s a simple and intuitive way to manage your own work and keep track of your tasks. DATA ROOM With our Data Room, you and your team can access your files from anywhere, at any time, using any device. Benefit from a neatly organized workspace and enjoy seamless collaboration as your team efficiently shares, edits, and accesses important documents. Benefits: Unified Collaboration Hub: Centralize your team's communication and tasks in one integrated environment, promoting unity and operational efficiency. Streamlined Workflow: Eliminate the complexity of using multiple apps. Teamplate offers a cohesive solution, allowing uninterrupted focus and heightened productivity.

Conclude

conclude.io

Conclude helps companies to boost collaboration and streamline workflows. Use Conclude Link to connect Slack and Microsoft Teams for bi-directional chat, or use Conclude Workflows to manage support tickets, issues, incidents, and more, in Slack. 👉 Conclude Link: connect Slack and Microsoft Teams to improve cross-team collaboration. With bi-directional synchronization, teams can work from their preferred messaging platform. Share and sync files, edit and delete messages, @mention colleagues, automatically translate conversations in up to 60 languages and more. ✓ Send and receive messages ✓ Edit and delete messages ✓ Threaded messages ✓ @mention your colleagues ✓ Translation in 60 languages ✓ Emojis (in text) ✓ Rich text formatting ✓ File sharing and synchronization – Person’s status (coming soon) – Synced reactions (coming soon) 👉 Conclude Workflows: bring your help desk into Slack. Manage support tickets, issues, and incidents. Use AI-driven integrations to summarize and automatically open tickets with a menu that supports translation in 60 languages. Each new activity opens a dedicated Slack channel, so communication is structured and focused. Once concluded, the channel is archived but remains permanently recorded in the Dashboard. Teams can also find key MTTx metrics in the Insights tab. This product integrates with Jira. After installing Conclude in your Slack workspace: ✓ Install the workflow app in your preferred channel (e.g. #support) ✓ Launch the app and create a new activity (ticket, issue, or incident) ✓ Add some details, set the severity (optional), and assign an owner ✓ Invite teams or people to view the dedicated activity channel ✓ Communicate updates to different stakeholders ✓ Conclude the incident; information is archived but retained in the Dashboard

Usedesk

usedesk.com

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Suptask

suptask.com

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

Infoset

infoset.app

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.

Samesurf

samesurf.com

Samesurf is a patented, real time collaboration platform that enables multiple people to interact with the same online experiences in real time from any device or browser without installs or coding. Widely considered as the inventor of modern co-browsing, Samesurf also enables participants to (1) Instantly upload & share documents and videos (2) Talk or video chat via VOIP and phone lines (3) Redact sensitive input fields or other screen elements (4) Share offline content (5) Garner in-depth analytics (6) Record sessions Samesurf supports a diverse set of use cases that include sales, support, training, telemedicine, and virtual meetings.

Thirdlane

thirdlane.com

Thirdlane Connect serves as a versatile customer communication and team collaboration application, offering your team a suite of features including chat, voice and video calls, conferencing, screen sharing, file sharing, and seamless integration with CRM and various other business applications. Facilitating multichannel customer communications and team collaboration, Thirdlane Connect is designed for both local and remote workers, supporting web browsers, iPhone, Android devices, as well as Windows, Linux, and Mac desktops. This powerful application is fully integrated with and powered by the Thirdlane Business Phone System or Thirdlane Multi Tenant PBX platforms. These platforms can be securely deployed in various settings, whether on premises or in private or public clouds, ensuring flexibility and security for your communication infrastructure.

Reve Chat

revechat.com

REVE Chat is an AI-powered omnichannel consumer engagement platform that offers live sales and support. The automated live chat platform helps you to engage customers 24 hours a day, qualify leads across different channels, and increase conversions. It is a platform for customer communication that streamlines every interaction with customers with businesses. REVE Chat provides a comprehensive set of visual engagement features, such as chatbot, livechat, co-browsing and video chat, to enable faster resolutions through individualized interactions. You can easily engage your customers across their preferred channels with REVE Chat to provide an omnichannel messaging experience. REVE Chat also includes Advanced Routing, Queuing, Auto Triggers, and Visitor Analytics. Businesses attract customers through a variety of channels, including websites, WhatsApp, Facebook, Instagram, Viber, Telegram, App, and others. REVE Chat makes communicating with them from a single platform extremely efficient. Chatbot can automate customer assistance and engagement, the live chat solution can take customization to the next level with a human touch. The powerful platform assists businesses throughout the customer experience, from lead creation to customer happiness and retention.

ChatrHub

chatrhub.com

There’s a better way to service your customers. Simple yet powerful omnichannel solutions to engage customers quickly and cost-effectively. ChatrHub is an omnichannel A.I. chatbot and live-agent solution. Integrate your phones, text messages, website widget, social media, email, and team chat into one human and A.I. powered platform. With ChatrHub... * Automatically chat and text with customers. * Use pre-designed or custom conversation workflows. * Get started with an easy-to-install chat widget - and add it anywhere you want! * Transfer conversations from the AI chatbot to a live agent. * Measure conversion and resolution rates, and use data to make improvements. * Maintain a central repository of conversations for future reference.

Alphachat

alphachat.ai

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. * Measure and increase resolution rate. * Reduce agent workload and leave FAQ answering to the AI. * Increase deflection rate in chat. * Put repetitive tasks on autopilot. * Cross reference chat resolution data to your call center data. Make customers happy * Immediate answers to questions 24/7 * Intent detection and Natural Language Understanding. * Measure AI answer quality. * Answers in every language. * Bot-to-human handover with built-in live chat. Set it up in less than an hour. * Templates for different industries (SaaS, eCommerce, finance, telecoms). * AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Kore.AI

kore.ai

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.

Pendula

pendula.com

Pendula is an enterprise customer engagement platform designed to help organisations maximise Customer Lifetime Value and foster stronger connections with their audience. By focusing on "moments that matter," Pendula enables businesses to engage customers in a personalised way, optimising conversion rates and enhancing the overall experience across every touchpoint. This platform is especially beneficial for businesses aiming to streamline communication processes without requiring extensive technical knowledge. With no coding skills necessary, Pendula supports automated and personalised two-way communication across multiple channels, including mobile, SMS, email, social messaging, and even fax. Now with RCS (Rich Communication Services) as a new channel, Pendula’s platform provides even more flexibility, allowing customers to receive interactive, media-rich messages on compatible devices. This channel range ensures that customers receive messages at their convenience, regardless of location or preferred method of communication, and supports an omnichannel marketing approach. Pendula’s robust suite of engagement and workflow automation tools empowers organisations to understand and respond to customer behaviour effectively. Key features include real-time analytics, omnichannel engagement across mobile, in-app, and web platforms, and a user-friendly interface that enables rapid campaign creation and delivery. Pendula also integrates seamlessly with over 80 systems via a rich API and native-built integrations, making it adaptable to various organisational needs. Pendula’s advanced Intelligence Suite brings new dimensions to customer engagement with the use of Artificial Intelligence (AI), offering tools such as sentiment analysis, data classification, and categorisation. This suite enables businesses to gain deeper insights into customer preferences, attitudes, and needs, providing critical intelligence that allows organisations to deliver timely and relevant content tailored to their audience. By leveraging these insights, businesses can anticipate customer behaviours and respond in a proactive and personalised way, enhancing engagement across the customer journey. Pendula’s criteria segmentation and event-based flows give businesses granular control over their communication strategies. This means organisations can drill down within a flow, enabling the creation of targeted customer journeys that respond to specific customer segments. By tailoring messages to unique audiences based on behaviours, attributes, or past interactions, Pendula empowers businesses to ensure the right message reaches the right person at the right time. This degree of customisation is essential for driving meaningful engagement, as customers increasingly expect brands to interact with them in ways that are personalised and relevant. Moreover, Pendula’s workflow automation capabilities enable seamless updates to billing systems, CRM, and other source data, automatically triggering next best actions based on customer interactions. By integrating directly with platforms like Salesforce and Zuora, Pendula ensures that every customer interaction is seamlessly linked to relevant data, providing a comprehensive view of each customer’s journey. This unified data stream supports informed decision-making and allows businesses to optimise their engagement strategies over time. Trusted by clients such as Shippit, amaysim, Origin Energy, and the University of London, Pendula has demonstrated its ability to elevate customer engagement strategies across diverse industries.

Orlo

orlo.tech

With a whole load of channels to toggle between and the public always watching, delivering customer service and comms that knocks your citizens’ socks off is no easy feat! Orlo empowers you to manage your digital conversations from one platform, so you can focus on what really matters – driving engagement, improving experience and managing reputation. Trusted by over 100 of the nations councils, three quarters of UK policing and many more of public sector organisations around the country, we’re proud to be born and bred in blighty, with all of our servers held on British soil too! Easy to implement, secure and scalable solutions powered by AI-led technology? Say hello to Orlo and start building communities through brilliant conversations!

JeffreyAI

jeffreyai.com

JeffreyAI is a smart engagement platform that helps growing companies to accelerate growth by automating sales, marketing, and customer service tasks. Acting as a CRM, JeffreyAI is programmed to save you time, rescue lost revenue, and stimulate sales. Features include: -Out- of- the-box Outlook & GMail integration -Clean and intuitive UI -VOiP integration -E-mail management and marketing automation -Dashboards -Salesflow sandbox to help you build the perfect prospecting strategy Born from Carbon and Finch a successful IT consultancy, it forms a key part of their ERP offering helping sales teams globally to manage their pipelines and stay on task. For more information or to seek advice on your current sales processes, follow the link below.

Voxie

voxie.com

Voxie is the conversational AI text marketing leader that helps retail, service, and restaurant passion brands connect with and learn from their customers to drive significantly more revenue. To learn more, visit www.voxie.com.

Leadoo

leadoo.com

Leadoo is a conversion platform that turns passive website traffic into active leads and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So they’re on a mission to align and empower marketing and sales teams to convert better and create new commercial efficiencies together. They do this through: * Engaging onsite bots to drive conversion journeys * Powerful personalization to improve user experience * Company identification to identify prospects * User journey mapping to map sales cycles * Analytics to understand users * AI to answer user questions automatically based on site content * Sales alerts to support commercial teams * CRM integration to bring it all together * Leadoo also comes with a dedicated team of conversion experts who set up and constantly optimize conversion journeys through the site. For 800 Leadoo clients over their first 12 months with them, they found the average increase in base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: * Identify website visitors * Activate them onsite * Nurture them during their buying journeys * Ultimately convert more of them into customers

Verse.ai

verse.ai

Verse.ai is a lead conversion platform that turns your new leads into sales-ready opportunities through immediate AI-Driven and Human-Powered conversations. Billions of dollars are spent on leads, but only 27% are actually responded to, Verse.ai has arisen as the defacto technology solution for every business's most pressing problem: lead response and follow-up. The likelihood of lead conversion increases by 21x due solely to the immediacy of Verse.io's multi-faceted lead response. By infusing innovative technology with industry expertise, Verse.ai has developed the perfect formula to reduce time spent sifting through subpar online leads, thereby empowering sales reps to maximize their focus on serious prospects and supercharge their conversion rates up to 300%. The platform is available on a subscription basis. The Verse.ai platform works with all lead types, sources, and CRMs, automatically funneling in leads as soon as they’re received. Unlike static lead engagement solutions, Verse.io uses a perfect blend of automation, human touch, and proven scripts to instantly contact every lead and to vet them thoroughly. Furthermore, Verse.io provides sales teams with full control of the lead engagement process: customized preferences, real-time conversation access, and the power to pass all engagement data back to your CRM. Once the lead is deemed qualified, they are passed back to the sales rep. This handoff is accomplished either through live transfer, or an appointment that is booked directly on a sales rep's calendar. Verse.io acts as an extension of your team - both in spirit and in name. As a result, a seamless experience is created for the company and the potential client.

Chat Breezes

chatbreezes.com

Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and proactively engage with individuals who interact, paving the way to sell by chat. KEY FEATURES: * Inbound Conversations: • Unified Social Inbox: Respond swiftly to all direct messages, comments, mentions, reposts, and story mentions across channels. • Custom Tagging: Categorize with custom tags and automation rules for lightning-fast solutions. • Synced Product Catalog: Share product links directly through conversations for seamless order tracking. * CRM: Access clients’ order history and bios to build your social media CRM for personalized interactions. * Automation: Proactively engage with individuals who interact with your social posts for lead generation, updating customer contact info, and converting comments into sales. Why E-commerce Sellers Love Us: * Amplify pre-sale interactions on social media, turning engagements into transactions. * Effortlessly manage product catalogs and orders, enhancing the sales process. Why SMBs Choose Chat Breezes: * Streamline marketing and sales on platforms like WhatsApp for a more targeted approach. * Harness customer insights for personalized services and optimized campaigns. One Platform. Infinite Possibilities. Whether you're an e-commerce maestro or an SMB virtuoso, Chat Breezes empowers you to conquer social commerce effortlessly. Manage conversations, identify buyers, and propel your sales journey – all from one dynamic platform.

Deskpro

deskpro.com

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.

Ebi.Ai

ebi.ai

EBI.AI is an AI-powered technology company that specializes in providing conversational AI solutions for businesses. The company's goal is to help businesses automate and streamline their customer service and support operations by utilizing chatbots. EBI.AI provides AI-powered solutions that can be customized to suit each business's unique needs, with the goal of helping businesses improve customer satisfaction, reduce costs, and increase efficiency.

Stonly

stonly.com

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

DialShree

webrtc.elisiontec.com

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government

Quiq

quiq.com

Quiq provides messaging for enterprises so that customers can use text messaging to connect directly to a company. With Quiq Messaging, customers use text apps (e.g., SMS, Facebook Messenger, and web chat) that they are already familiar with from communications with friends and family. Quiq Messaging is designed for agents, with a simple, intuitive, multi-conversation user interface that makes agents’ jobs easier. Built in collaboration allows agents to get a lifeline whenever needed. Response Time Coaching makes it easy for an agent to give every customer the attention they want, even while handling many simultaneous conversations.

Skit.ai

skit.ai

Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat, in both English and Spanish, powered by Generative AI—interacts with consumers in their preferred channel, elevating consumer experiences and consequently boosting recoveries.

SuperDesk

superdesk.ai

SuperDesk – a generative AI powered IT and customer service desk experience built on top of your native cloud platforms with components like AWS Bedrock and Databricks DBRX and with connections to your platforms for IT and customer service management like ServiceNow, Freshdesk, Zendesk, Salesforce, Hubspot and more. SuperDesk is meticulously designed to cater to the dynamic needs of businesses across the spectrum, from burgeoning startups to established global enterprises. SuperDesk platform’s scalability is central to its architecture, enabling personalized automation solutions that evolve with your business. Discover how SuperDesk can elevate your operational efficiency by exploring its tailored solutions across various industries and organizational sizes.

CX Genie

cxgenie.ai

Boost your customer support with CX Genie. CX Genie is the customer support platform that delivers exceptional customer experiences across every touchpoint through our AI-powered personalized solutions, including custom chatbots, ticket management, help desk, and more to automate tasks and personalize customer interactions. Reduce support costs, improve efficiency, and grow sales for your business.

Owlbot

owlbot.ai

Owlbot is an AI-powered chatbot that integrates and interprets data from various sources. It simplifies data analysis and presents insights in a user-friendly format, allowing you to make informed decisions.

ChatbotGen

chatbotgen.com

ChatbotGen is a versatile business tool that creates customizable chatbots. It seamlessly integrates on platforms like WhatsApp and Telegram, offering features such as personalized replies, lead collection, document uploading for training, and team collaboration for efficient bot optimization without coding.

Chat Data

chat-data.com

Chat Data is a versatile platform designed for creating and integrating AI chatbots onto websites. These customizable chatbots are trainable using data provided by the user, which may be either documents or links to relevant website content. The chatbots are designed to answer questions related to the content they are taught, thereby assisting in providing 24/7 customer support. In addition to creating generic chatbots, Chat Data offers specialized models for creating medical chatbots. These Medical Chat models can also be used to develop chatbots with specific linguistic and personality characteristics. Users are given a choice between GPT-3.5 Turbo and GPT-4 for their chatbot's model. The platform supports multiple languages, thereby ensuring usability to a global audience. Chat Data provides users with the ability to share their chatbot creations with others. It also emphasizes data privacy, ensuring that conversation histories are not stored on its servers but retained within the user's browser. The platform allows users to personalize their chatbot training process and integrate the chatbot widget directly with a custom model endpoint. The interface can be tailored to align with the user's brand personality and can train the chatbot using different types of data formats. Advanced features such as integrating FAQ links, customizing the appearance of the chatbot, integrating third-party tools, and implementing rate limiting for public chatbots are also available. Analytical tools are incorporated into the platform, enabling users to gain insights from chatbot conversations, understand the user base's geography, and gather leads for future interactions. The usage of medical chat models also complies with HIPAA, using industry-standard data encryption methods.Overall, Chat Data is designed to give users wide-ranging control over their chatbot creations, from their training process and appearance to their end-use and analytical feedback.