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FireHydrant is an incident management platform designed to streamline and automate the process of responding to and resolving incidents in IT and DevOps environments. It provides a centralized hub where teams can collaborate, manage, and document incidents effectively. Key features include the ability to create and share runbooks, which offer clear instructions for resolving recurring incidents, and integration with popular platforms like ServiceNow and Jira Cloud. This integration enables seamless data synchronization and automation of incident creation, ensuring that all stakeholders are informed and aligned throughout the incident lifecycle.

FireHydrant also supports ChatOps, allowing teams to gather all incident details and communication in one place on their chat platform. This enhances collaboration and transparency, making it easier for teams to work together efficiently. Additionally, FireHydrant offers features like automatic status page updates and customizable field mapping, which help in maintaining consistent communication with users and stakeholders. The platform is designed to be user-friendly, making it suitable for teams of varying sizes and complexity levels. Its focus on simplicity and ease of use ensures that teams can quickly adapt and implement effective incident management practices.

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture.

Categories:

Business

Incident Management Software

Website: firehydrant.com

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