Page 7 - Top DoneDone Alternatives

LabiDesk

labidesk.com

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.

Plocs

plocs.com

10 times better task management. Plocs makes you more successful, more relaxed and happier with the help of goal-oriented plannin

HelpSpace

helpspace.com

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born.​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency

elapseit

elapseit.com

Resource planning and time tracking software, from project kick-start to invoice. elapseit is simple to use, extremely user-friendly and easy to learn. It’s the perfect choice for startups, agencies, small & medium companies, especially in the following fields: digital marketing, creative agencies, web development, IT & Software companies or legal. In a nutshell, elapseit covers the following: • Resource scheduling • Time-tracking • Projects (phases/task) • Leave management • Invoicing • Legal documents sharing, versioning and more • Dashboard and reports PROJECT You can start to create a project (time and material or fixed fee). Set a default hourly rate. If you have more rates on the project that’s fine, you can customize it depending on the job title of each person who will be billed. You can even set who is allowed to log hours on the project: every person who’s got a licensed account or only allocated persons on that project. If you want to be even more in control that is possible, you can set if the hours logged on the project will be automatically approved or needs to be approved by a project manager assigned. You can have different phases of the project, you can create direct tasks on the project, or you can create tasks only on phases of the project. After creating them you can assign persons directly on project, phases, tasks, task’s of phase’s of project. It’s your choice. PEOPLE With regard to your employees/collaborators, you can keep every info that you need in a single place: hourly rate or monthly pay, currency, the number of vacation days per year, weekly working hours, upload documents related to a person and so on. TIMESHEET It has never been easier to be in control with hours logged by your team on different projects/phases/tasks. As a project manager you can schedule your team on a project. Each person who has been allocated, when will log into the system with his/her account will see his/her allocation and can submit the hours if worked accordingly or can add a new project/phase/task if worked more than has been allocated or if worked less can simply modify and submit the accurate number of hours worked. If the project has been set up as hours logged to be approved by a project manager, then the project manager will check the hours submitted and can approve or reject them and put a comment. After that, the team member can submit again the hours based on the comment(s). After the hours has been approved, the project manager or financial department can lock the hours so no one can modify no longer the hours so an accurate invoice can be created directly with just a few clicks. RESOURCING SCHEDULING The Gantt chart is very easy to use and offers you important information. You can see at a glance who’s over-allocated or under allocated. You can drag and drop to modify the allocation of a person on a project/phase/task. You can use the filters to see only the information that you need in that moment: only for specified projects, people, departments, locations, job title. LEAVE MANAGEMENT Leave management system (availability) is working together with the resourcing planner and timesheet. You will see on the resourcing planner who is off and for how long. You can approve or reject different types of days off and into dashboard you can even see the persons who have time-off approved for a future period. One big aspect is that bank holiday has been integrated into leave management, so you don’t need to worry if a person is requesting a time-off during a period which includes a bank holiday because that day will not be taken from his/her vacation days. DASHBOARD and REPORTS As a manager of a small or medium company you will see into dashboard into seconds what’s relevant for your business: accounts payable (no matter if you’ve invoiced in different currencies you will have the total amount converted into the currency choose by you), next pending invoices, top overdue invoices, top over-burn or under-burn projects and so on. Customized reports which help you in your business, starting from the basic timesheet, list of your employee’s time-off, billing, profitability, cost with your employees, forecast and so on, you can download them as pdf or csv. LEGAL Legal documents sharing, versioning and more. BILLING & INVOICING Invoicing can be automatically created based on the timesheet no matter the type of project (fixed fee or time and material) and can be edited after manually and download it to send it to your client. CUSTOMIZE YOUR BUSINESS’s ACCOUNT PREFERANCES You can customize your company profile account based on your preferences and change them whenever you want: • Set maximum hours per day that an employee/collaborator can submit • Set maximum vacation days per request • Set default vacation days (you can personalize for each employee in part after) • Set when to be notified, before project budget will be burned or allocation will exceed the project budget (%) • Set a default currency (you can personalize for each project) • Create different departments (development, financial, administrative, HR, maintenance and so on) • Create different locations • Set different types of time-off: sabbatical, educational leave, maternal leave and so on. The app already provides you the following types: vacation, sick leave and home office. • Set the bank holidays from your country and benefit from the following aspects: • Translate the invoice in your local language • Ticketing system platform.

Userback

userback.io

Introducing Userback, the leading user research platform for small teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem, start instantly with a code-free browser extension, perfect for internal QA and bug tracking. It’s the platform built to make small teams mighty

DevRev

devrev.ai

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Bugzilla

bugzilla.org

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being

Unfuddle STACK

unfuddle.com

Unfuddle STACK integrates the most critical tools for any software project. Bug and issue tracking, source code in Git or Subversion and reference materials all seamlessly coexist in an environment that is familiar to your whole team.

Kantree

kantree.io

Kantree is a truly flexible work management platform to unleash collective intelligence. By giving full control over the way teams manage their projects and processes, Kantree allows you to take advantage of the talent and domain knowledge for your team members. It helps them to organize, plan and manage their work on a visual, collaborative and easy to use software. With as much freedom as spreadsheets, teams feel more confident and deliver more efficiently.

JunoOne

juno.one

Work with juno.one! Explore work efficiency like never before. juno.one is the 1st class ADLM solution for software development companies, software delivery companies and software integrators, worldwide. Within 30 days free trial version you can create all kinds of projects, oversee the proper management of testing processes, control, organize and be effective.

ConvergeHub

convergehub.com

ConvergeHub is an enterprise-grade CRM, with Sales, Marketing, Support and Billing, for managing all customer related activities from one unified platform. It is a high-horsepower business-growth platform built for small and mid-size businesses. You can use ConvergeHub to accomplish all customer related activities through every stage of the customer lifecycle. Use it to attract leads, send campaigns, nurture prospects, close sales, answer support tickets, generate contracts, store documents, manage products or services, send quotations, create invoices, and more. ConvergeHub’s powerful customization and automation features let you configure and automate your own business processes and skyrocket productivity. ConvergeHub’s 360-degree prospect and customer view gives you in-depth actionable insights, allows you to keep track of all touchpoints through activity history, and lets you plan upcoming conversations with prospects and customers through any channel – email, phone, text, fax or social. Comments, notes, tags, tasks, appointments, calendars, reminders, notifications come together to keep you connected and up-to-date. You can segment your lists, create templates and run marketing campaigns through email and text. Keep in close touch with your customers by tracking customer service cases and responding to them quickly. Get paid quickly by creating quotations and sending invoices for your products and services right from the CRM and track payments as you receive them. Report Builder and customizable Dashboards lets you create your own reports and visually track progress of every area of the business. ConvergeHub integrates with other software through many native integrations such as QuickBooks, DocuSign, PandaDoc, Ringcentral, Twilio, Office365, Box, Dropbox, Wordpress, etc. and also through Zapier, Piesync, APIs and Webhooks.

Webvizio

webvizio.com

Webvizio is a free website feedback tool & website review software designed for managers & teams to easily collaborate on website revisions in real time. Collaboration on website development can be a hassle. Gain control and provide your teams with clarity! Utilize a single platform for clients, managers, and dev teams to leave visual feedback & effectively collaborate on web development projects.

Yuma

yuma.ai

Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features.

Friyay

friyayapp.io

With Friyay everything you need is just 1 click away. Friyay has Tools, which can organize just about anything: Tasks, notes, files, conversations and data. Tools adapt to the needs of each team and team member based on role, project size and workflow, because different work requires different tools. Pick the tools you need and add as you go. Friyay brings everything together in one app and one click away.

Shake

shakebugs.com

Get unreal data to fix real issues in your app or web. Shake is not just a bug and crash reporting tool - it brings all devs, CTOs and testers on the same page.

Conclude

conclude.io

Conclude helps companies to boost collaboration and streamline workflows. Use Conclude Link to connect Slack and Microsoft Teams for bi-directional chat, or use Conclude Workflows to manage support tickets, issues, incidents, and more, in Slack. 👉 Conclude Link: connect Slack and Microsoft Teams to improve cross-team collaboration. With bi-directional synchronization, teams can work from their preferred messaging platform. Share and sync files, edit and delete messages, @mention colleagues, automatically translate conversations in up to 60 languages and more. ✓ Send and receive messages ✓ Edit and delete messages ✓ Threaded messages ✓ @mention your colleagues ✓ Translation in 60 languages ✓ Emojis (in text) ✓ Rich text formatting ✓ File sharing and synchronization – Person’s status (coming soon) – Synced reactions (coming soon) 👉 Conclude Workflows: bring your help desk into Slack. Manage support tickets, issues, and incidents. Use AI-driven integrations to summarize and automatically open tickets with a menu that supports translation in 60 languages. Each new activity opens a dedicated Slack channel, so communication is structured and focused. Once concluded, the channel is archived but remains permanently recorded in the Dashboard. Teams can also find key MTTx metrics in the Insights tab. This product integrates with Jira. After installing Conclude in your Slack workspace: ✓ Install the workflow app in your preferred channel (e.g. #support) ✓ Launch the app and create a new activity (ticket, issue, or incident) ✓ Add some details, set the severity (optional), and assign an owner ✓ Invite teams or people to view the dedicated activity channel ✓ Communicate updates to different stakeholders ✓ Conclude the incident; information is archived but retained in the Dashboard

Usedesk

usedesk.com

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Suptask

suptask.com

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

Infoset

infoset.app

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.

Mojo Helpdesk

mojohelpdesk.com

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. Key Features: * Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve. * Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account. * Administration: Billing, security, add-ons, and more account settings available for admins. * Reports: View and manage different reports (dashboard, tickets count, aging summary, etc). * Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

OnRamp

onramp.us

OnRamp is dynamic customer onboarding software that helps onboarding and implementation managers turn any high-touch customer onboarding process simple. Dynamic onboarding with OnRamp reduces effort for customers to complete steps and cuts manual steps for your team. The result is improved onboarding efficiency, outcomes, and customer experiences. Empower customers with a delightfully simple and dynamic action plan. OnRamp action plans guide customers through relevant tasks, videos, forms, surveys, files, and other actions and enablement, one step at a time, based on their inputs as they go. Every step is tracked and feedback is collected along the way to keep you informed on customer progress, trigger next steps on your end, and help you improve. * Enable your team with a proven playbook for every customer. * Dynamically guide and enable customers through every step of the process. * Get reporting on onboarding efficiency, outcomes, and experience. * Optimize your way to predictable, scalable customer onboarding processes. * Onboard customers 2x faster and scale without growing headcount. With OnRamp, customer onboarding and implementation managers can actually do more with less and deliver white-glove onboarding and enablement at scale.

Ping

ping.tm

Ping is an intuitive task manager that combines simplicity with advanced features, making it perfect for managing personal tasks and improving team collaboration. Designed to streamline productivity, Ping offers tools that adapt to your needs, whether you’re planning your day, tackling complex projects, or delegating tasks to your team. With Ping, you can easily manage your personal task list using features like reminders, recurring tasks, and task snoozing for a more flexible schedule. AI tools enhance productivity by helping you quickly create tasks through voice commands or turning starred emails into actionable to-dos. Integrations with Gmail and your calendar ensure seamless planning, while the AI Task Assistant provides step-by-step guidance to help you complete tasks efficiently. For teams, Ping offers robust collaboration tools that transform how you work together. Use Kanban boards to visually organize tasks, assign responsibilities, and track progress. Advanced project management features allow you to set dependencies, delegate tasks, and monitor team workflows. Notifications and mentions keep everyone on the same page, while tools like task tracking and approvals ensure accountability and transparency. Whether you’re focusing on personal productivity or enhancing team communication, Ping combines task management, project planning, and powerful AI features into one streamlined platform.

Reve Chat

revechat.com

REVE Chat is an AI-powered omnichannel consumer engagement platform that offers live sales and support. The automated live chat platform helps you to engage customers 24 hours a day, qualify leads across different channels, and increase conversions. It is a platform for customer communication that streamlines every interaction with customers with businesses. REVE Chat provides a comprehensive set of visual engagement features, such as chatbot, livechat, co-browsing and video chat, to enable faster resolutions through individualized interactions. You can easily engage your customers across their preferred channels with REVE Chat to provide an omnichannel messaging experience. REVE Chat also includes Advanced Routing, Queuing, Auto Triggers, and Visitor Analytics. Businesses attract customers through a variety of channels, including websites, WhatsApp, Facebook, Instagram, Viber, Telegram, App, and others. REVE Chat makes communicating with them from a single platform extremely efficient. Chatbot can automate customer assistance and engagement, the live chat solution can take customization to the next level with a human touch. The powerful platform assists businesses throughout the customer experience, from lead creation to customer happiness and retention.

Flat

flat.app

Flat is simple, delightful, collaborative work tracking for teams. Describe, track, and discuss work in a shared space that’s as easy to use as your notes app.

Deskpro

deskpro.com

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.

Bugasura

bugasura.io

Bugasura is the simplest bug tracking software built for fast moving, modern technology teams. Track, report, and manage issues easily. Collaborate with teams, vendors & customers to close bugs faster.

Stonly

stonly.com

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

Axosoft

axosoft.com

We love software. We love helping others create software. We love the competitive edge that software can give to businesses. We love that software makes our lives easier every day, from reserving a table for dinner, to automatically applying the brakes in our cars and saving lives. Software is just awesome! And we're happy to get your software shipped faster. Do you have a Scrum team? Then try managing your product backlogs, sprints and user stories in Axosoft Scrum. Your team will love the automated burndown charts, customizable workflows and release planning capabilities that make practicing Scrum even more efficient. As your team combines Axosoft Scrum with the other components, you will be able to associate defects with releases and turn feature requests into backlog items. For teams who just need to track bugs, Axosoft Bug Tracker is the best tool for agile defect and issue tracking. Teams can quickly add new bugs, assign them to releases or users, and move them through a variety of custom workflows. When Axosoft Bug Tracker is integrated with the other components, your team can automatically convert incidents into defects and utilize burndown charts to see how quickly bugs are being eliminated. Plus it's just $1 per year! We also have you covered with support tickets. Axosoft Help Desk provides the ability to better track and resolve your customers' support issues with email-to-ticket automation, canned responses and in-app threads. Your customers will also have a hub to self-report issues in the web-based Customer Portal. Once your team integrates Help Desk with other components, support will be able to instantly translate incidents into defects and user stories.

CELUM

celum.com

Even great products require remarkable presentations to win on the digital shelf. Ever since the advent of employer branding, every company understands that the brand itself needs to be positioned as efficiently as possible. CELUM solves this challenge with its unique SaaS Content Supply Chain Management Platform. CELUM’s software enables Marketing, Brand and Product teams to build engaging experiences through creating, approving, managing, and distributing content to every required channel, and to understand the content’s impact. Since its foundation in 1999 CELUM has grown its employee base to nearly 150 people, who have been working tirelessly and passionately to help hundreds of our clients to bring their brands and products to the centre stage. And this is exactly where customers’ buying decisions are made and where brands are connected with company values. CELUM is proud to have many world-renowned brands are among its customers, such as SCOTT Sports, Outfront advertising, Essity, Shop Apotheke Europe, and Sartorius. CELUM combines disruptive innovation and its start-up spirit with sustainability and long-term planning. The ultra-modern headquarters and engineering centre in Linz, Austria is among the most spectacular office buildings in the country. The CELUM Campus combines New Work principles, eco-friendly architecture, and traditional alpine-inspired design features. CELUM’s experienced management team (Alessandro Kurzidim – Product, Michael Wirth – Operations, Michael Kraeftner – CEO/Growth) lead the company with sustained 2-digit annual growth rates. CEO Michael Kraeftner has continued to engage himself deeply with matters relating to digital product communication and engagement ever since completing his studies in media informatics. He is an industry-recognised expert and regular speaker in the fields of “Digitisation of Marketing Processes” and the “Disruption of e-commerce Content”.

DialShree

webrtc.elisiontec.com

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government