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Get a dedicated desktop app for Cohere on Mac, Windows, and Linux with WebCatalog Desktop.
- Launch Cohere directly from your Dock or taskbar.
- Work without distractions in a dedicated window, separate from your browser tabs.
- Manage multiple Cohere accounts and switch between them without logging out.
Cohere helps customer experience and support teams reduce repetitive tickets and resolve customer questions across chat, email, SMS, and other support channels. It uses a company’s help-center articles and past support conversations to provide personalized answers, and can reuse solutions from agent replies after they are approved. Teams can also use it to guide customers through troubleshooting steps or take actions on their behalf. Cohere includes cobrowsing for live support: agents can view a customer’s screen, highlight where to click, and, with permission, interact with the page to help complete a task. Its analytics can surface recurring issues and gaps in help content. Cohere is intended for organizations that want to automate common support requests while connecting AI assistance and live guidance with their existing service desk.
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