Avochato

Avochato is a versatile business communication platform designed to enhance both internal and external interactions through live chat and SMS features. It allows businesses to connect with customers via web live chat and text messaging, consolidating all conversations into a single, manageable dashboard. This streamlined approach helps streamline sales and service operations by integrating multiple communication channels.

Key features of Avochato include two-way texting, which enables customers to respond directly via text, and MMS capabilities for sending multimedia files like images and videos. The platform also supports group texting, recurring texts for campaigns, and mass texting for reaching large audiences. Additionally, Avochato offers contact management tools to organize and oversee interactions, along with drip campaigns for personalized messaging sequences. Its integration capabilities allow seamless connectivity with third-party applications, enhancing workflow automation.

Avochato provides a unified inbox for handling all conversations across different platforms, including web, phone, and social media. It supports automation features like auto-replies for frequently asked questions and scheduled messages for future delivery. The platform also includes tools for survey distribution and customer feedback collection, helping businesses gauge customer satisfaction and improve engagement. Furthermore, Avochato facilitates segmented list management to keep conversations organized and distinct, ensuring that customer interactions are tailored and effective.