Page 12 - Top 8x8 Work Alternatives

Diabolocom.ai

diabolocom.ai

Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.

ipSCAPE

ipscape.com

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs.  Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

NovelVox

novelvox.com

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc. With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.

Gradwell

gradwell.com

Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services, including hosted telephony, SIP and business connectivity were born in the cloud and continue to evolve based on the development of our own intellectual property.

DemoHop

demohop.com

For distributed tech and R&D teams, it is hard to get all the engineers, product teams, and business stakeholders on the same page. To solve this, DemoHop powers online showcase events that bring employees and their ideas together over a few short hours. We have large companies who use DemoHop to bring their people together and boost collaboration. The reality is that everyday meeting tools like Teams or Zoom aren't great at helping people meet each other, identifying experts, or spreading ideas. DemoHop empowers the world's foremost technology teams to 1) maximize tech investment ROI, 2) Spread innovations and best practices, and 3) Energize Employees. To do so, DemoHop's magic lies in the attendee choose-your-own-adventure format that frees people to spend time on topics most important to them. This creates highly engaging collaboration with attendees giving DemoHop a high 80 NPS! DemoHop events are easy to set-up, scalable to hundreds or thousands of employees, and are built for the enterprise with all the expected security and reporting capabilities. Best part of all, DemoHop is not merely a one-a-quarter affair, but it becomes an essential part of the technology team’s culture and a valuable resource to everyone all year long.

LoopUp

loopup.com

LoopUp is a premium conference call solution that makes it easy to host high-quality remote meetings, while providing the security necessary for enterprise users. No training required. More than 7,000 business around the world trust LoopUp with their important remote meetings from day-to-day conference calls to high-visibility events. Clients include Travelex, Kia Motors America, Clifford Chance, and BMJ. We assist our customer base from 17 locations across the world.

LOGYTalks

logytalks.com

LOGYTalks is an all in one virtual meeting platform that is destined to bring together professionals from different fields to create an engaging opportunity for all business owners to be more visible and that’s by interacting vertically with showcasers, business owners, and individuals who might be interested in the field of your business.

Pensight

pensight.com

Pensight is the all-in-one creator platform. It's tailored for content creators, coaches, and entrepreneurs who want to monetize their expertise through digital products and services. It allows users to easily set up a customizable link-in-bio store, where they can sell a wide range of offerings, including digital downloads (like e-books and templates), online courses, memberships, and coaching sessions. Pensight stands out for its comprehensive suite of tools that simplify the management of an online business. It integrates video calling, scheduling, email marketing, and payment processing within a single platform, enabling creators to handle all aspects of their business seamlessly. The platform is designed with ease of use in mind, making it accessible even for those without technical skills. With Pensight, you can start with a free plan that offers essential features, such as creating and selling digital products. For more advanced needs, including subscription payments, email automation, and custom domain usage. This flexibility makes it a strong alternative to other link-in-bio platforms, especially for those looking to monetize their social media presence more effectively. Pensight is particularly valuable for creators who want to consolidate multiple business tools into one platform, saving time and reducing the complexity of managing various software. Whether you’re just starting out or looking to scale your online business, Pensight provides the tools to help you succeed.

magnifi.io

At Magnifi we are changing the way that people think about video conferencing Our embeddable video widget allows for users to embed video collaboration at strategic points in their workflow to accomplish different business tasks. Our default configurations make this easy as they are embeddable via iFrame, JavaScript SDK, or WordPress plugin. Entry for the Widget is at no cost with a charge for enterprise level integrations.

RemoteMeeting

remotemeeting.com

RemoteMeeting is an easy and efficient video conferencing solution. Use your browser to start and join video conferences. No need for a dedicated application, all from your browser. Present your desktop, share documents and interactively mark on them. Create automated meeting minute as record them for later review. RemoteMeeting can detect the speaker automatically and pin it in the main screen for a more immersive experience.

babelforce

babelforce.com

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. * Automate 90% of routine tasks * Achieve €1 million in savings per 50 agent seats * Deploy VoiceBots in 70+ languages * Create self-service and workflow automations * Add enterprise-grade CCaaS to Zendesk and other solutions

[24]7.ai

247.ai

[24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and effortless customer experiences across all channels; attract and retain customers; boost agent productivity and satisfaction; and drive revenues while lowering costs. The world’s largest and most recognizable brands use [24]7.ai intent-driven technologies to serve several hundred million visitors through billions of conversations annually, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

Gridspace

gridspace.com

Gridspace is a world leader in speech and language AI. We teach machines to understand and speak human language. We handle billions of minutes a speech data per year, and are pioneers in voice technology and generative AI applied to language. Gridspace is an applied AI company and the creators of Grace. We build useful voice technology and AI software for contact centers. We have been serving leading contact centers for over a decade.

CINNOX

cinnox.com

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. They help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data They achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

Assembled

assembled.com

Assembled is a workforce management platform that gives modern support teams more accuracy in staffing, more ease and control in schedule creation, and better cross-team visibility into the data that helps them improve performance and advocate for themselves. We integrate with most major contact platforms, Google Calendar, and Slack for a workflow that meets you and your team where you already are. Today, our solution helps customer-centric brands like Stripe, Webflow, Imperfect Produce, and Etsy craft world-class customer experiences. The Assembled difference: → Speedy onboarding and gold-star success and support → Fast, intuitive, and fully customizable scheduling → Meaningful cross-team visibility → Powerful, accurate, and actionable forecasting → Centralized, robust, and relevant reporting