ISI Analytics poskytuje prehľad o výkonnosti hovorových front, integruje sa s Cisco, Webex a Microsoft Teams; ponúka reporty, nahrávanie hovorov a metriky v reálnom čase.
Vylepšite vaše skúsenosti s desktopovou aplikáciou pre ISI Analytics na WebCatalog Desktop pre Mac, Windows.
Spúšťajte aplikácie v oknách bez vyrušovania s mnohými vylepšeniami.
Spravujte a prepínajte medzi viacerými účtami a aplikáciami jednoducho bez prepínania prehliadačov.
ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.
The Ultimate Queue Performance Tool
Call Center Insights powered by ISI Queue Analytics
Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center. ISI’s Queue Analytics platform coupled with existing call queuing capabilities from Cisco, Webex and Microsoft enables customers to significantly reduce Contact Center operational costs.
With advanced reporting capabilities, call recording and real-time performance metrics, ISI provides a solution suite enhancing each of your call center queues.
If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Its SaaS software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.
Upozornenie: WebCatalog nie je nijako prepojený, spojený, autorizovaný, schválený alebo oficiálne spojený s ISI Analytics. Všetky názvy produktov, logá a značky sú majetkom svojich príslušných vlastníkov.
