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Socialboards joined forces with the leading provider of contact center solutions, Zisson, in 2021 and are together on a mission to simplify businesses' incoming inquiries to ensure remarkable customer experiences.
Socialboards is a multi-channel customer service solution that helps companies unify and be on top of all customer dialog across all channels. Companies using the Socialboards solution streamline their digital customer dialog by managing all inquiries from social media, email, chat, and web forms in one unified online ticketing system. The Socialboard solution reduces response time and the overall number of inquiries and provides companies with insight that reduce cost and increase customer loyalty. The overall goal is to reduce the number of support tickets by 50% and help companies gain control of customer feedback in social media.
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