Scale customer support with brand-trained generative AI Imagine ChatGPT could accurately and securely automate your customer interactions while assisting your human agents on AI live chat, WhatsApp, SMS, and video. That’s Talkative.
Talkative: AI-Powered Customer Engagement for B2C Contact Centres
Talkative's generative AI chatbot can handle between 50% and 88% of digital queries, freeing your agents to focus on complex issues. Our platform seamlessly integrates AI and human support, ensuring customers always get the help they need.
Key benefits:
- Slash response times with 24/7, brand-trained generative AI chat and chatbots in 135+ languages
- Boost sales with personalised customer service responses that provide intelligent product advice
- Reduce costs by automating routine inquiries and seamlessly escalate to AI assisted live agents when needed
- Integrate easily with contact centers and CRMs like Mitel, NICE, Salesforce, Microsoft Teams and Dynamics, and Genesys
Talkative's intuitive interface empowers agents with AI-powered live chat features like Agent Assist and Suggested Knowledge Responses, dramatically improving efficiency.
Extend your reach with chat and chatbots across WhatsApp, SMS, and Facebook Messenger capabilities, all available in a single pane of glass.
Get deep insights into customer interactions and behaviour with AI analysis, customisable dashboards, real-time analytics and reporting, and much, much more.
With Talkative, leading brands like Bugaboo have seen a 50% reduction in customer service chat queries, while Healthspan's busy contact centre achieved a staggering 88% AI resolution rate for complex product queries - all resolved with AI.
Penafian: WebCatalog tidak terafiliasi, berkaitan, diberi kuasa, atau disahkan oleh ataupun dalam apa jua cara yang berkaitan dengan Talkative. Semua nama produk, logo, dan jenama ialah hak milik pemilik masing-masing.