Communication Platforms as a Service (cPaaS), also known as cloud communication platforms, provide mobile developers with tools to integrate SMS, voice, and verification features into their apps via APIs. Developers use these platforms to add communication functionalities like text notifications, user-to-user messaging, and voice connectivity. Many cPaaS platforms offer documentation to help developers customize how their apps interact with these features, enabling greater flexibility. cPaaS also enables developers to implement advanced features like multi-factor authentication (MFA) through text messages and emails. These platforms are often linked with VoIP (Voice over Internet Protocol) technology, which allows phone calls to be made over an IP network, eliminating the need for a traditional telephone connection.
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