Playvox
playvox.com
Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.
Unless
unless.com
The mission of UNLESS is to let users interact with their devices on human terms, by turning user interfaces into a dialogue. Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.
Remesh
remesh.ai
Remesh is an agile research platform that allows you to have a live conversation with your audience at scale, using AI to analyze and organize their responses in real-time. Gain fast, frequent, and efficient insights and make decisions with confidence. Remesh allows you to have a live conversation with your customers at scale, using AI to analyze and organize your audience’s responses in real-time. Gain fast, frequent, and efficient insights and make decisions with confidence.
Voxpopme
voxpopme.com
At Voxpopme, we believe you shouldn't sacrifice quality to get the insights you need quickly, at a reasonable cost. Insights teams are under immense pressure to deliver reliable answers to crucial business questions with limited resources. We can help. Voxpopme transforms insights teams by collecting, centralizing, and analyzing qualitative data. Voxpopme's Qualitative Insights Platform combines the speed of Video Surveys, our complete video survey tool, with the depth of Live Interviews, our IDI and focus group product, and the power of AI Insights for 60x faster analysis. More brands trust Voxpopme to enrich their research studies and fundamentally transform how they build better products and shape visionary companies. Want to learn how we help solve these problems? Visit www.voxpopme.com today.
Comments Analytics
commentsanalytics.com
Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement
Capturi
capturi.ai
Capturi is Scandinavia’s leading conversational AI software, designed to automatically analyze your company's interactions with prospects, customers and citizens. This advanced AI solution gives you unique insights that can be quickly translated into measurable value. Capturi offers three key solutions that transform customer experience into a valuable asset: Insights delivers actionable data-driven insights to help your team reach its full potential, improve customer satisfaction, boost retention, and work more efficiently. These insights also lay the groundwork for automating workflows. Assistant acts as a co-pilot for your agents, ensuring they have the right information to deliver quick and accurate responses. The Assistant understands the customer's issue and suggests the required solution so agents are well-prepared when they answer the call. AI Agent handles routine inquiries, allowing your team to focus on more complex tasks. AI Agent's responses are based on proven best practices from your past conversations. If you would like to start a conversation with our team and see the platform for a first-hand look, the door is always open, so feel free to drop by for a coffee at Ankersgade 12e, 1.tv in Aarhus C, Denmark.
Cloodot
cloodot.com
Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with customers through multiple digital platforms Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites, SMS/Text numbers etc. through one easy to use dashboard. 1. Better online reputation Easily collect, showcase & respond to more reviews. 2. Easy Omni presence Bring all chats to an easy-to-use multi agent inbox. Direct chat option in Google search to get more enquiries easily. Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc. which is not possible using original native apps. 3. Fast and quality engagement Cut down first & average response times to just seconds from hours. Custom template replies, reminders, tags, tasks, notes etc. 4. Automatic CSAT measurement Automatic CSAT survey on every chat channel to measure quality of engagement. 5. Re-engagement campaigns Generate more revenue from existing customers by sending bulk messages about offers and programs periodically. 6. Workload reduction Automated review replies & Agent-Bot collaborative chat management workflow reduces manpower involvement by 50 - 80%. Makes customer engagement extremely easy for CS agents. 7. Easy supervision Real-time performance monitoring and reporting brings more accountability. Agents become more productive, ultimately resulting in faster & quality experience for customers. 8. Cost reduction Replaces 1/2 a dozen different paid tools. Increases efficiency & reduces overall expenses. 9. Safe access No need to provide CS agents any access to native platforms. Agents won't be distracted by other social media activities. 10. Superior support Dedicated account manager On-Call support No cost staff training No setup cost
Chekkit
chekkit.io
Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth.
Track.co
track.co
Increase your company's revenue: manage Customer Experience Monitor your customer perception through surveys. Get reports with different insights and carry out real-time negotiations. Count on experts prepared to help you raise your company's CX level, build customer loyalty and increase your revenue.
SatisMeter
satismeter.com
SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.
Instabug
instabug.com
Instabug is a software company that provides bug reporting, app performance monitoring, crash reporting, in-app chats, and user surveys for mobile apps. The company founded in 2014.As of September 2019, Instabug has reached over 25,000 companies, 400 millions reported issues and feedbacks received, and 2 billion devices running their SDK worldwide. Instabug's software development kit (SDK) used by Android, iOS, Cordova, Ionic, Xamarin, and web developers during beta testing as well as in live production versions of their apps. It is known for customizable “Shake to Send” feature on the mobile user side and detailed reports on the developer side. Users can attach annotated screenshots, video recordings, and voice notes to supplement their bug reports, which automatically includes network and device logs and repro steps. The SDK also integrates with a range of third-party tools used by developers, including Slack, Zapier, JIRA, Trello, Zendesk, and more.
UserVoice
uservoice.com
The ultimate tool for product discovery, UserVoice is platform designed to bridge the gap between product teams and their users. Offering a comprehensive feedback management system, UserVoice enables companies to collect, prioritize, and act upon user suggestions and insights. Through an intuitive interface, users can submit their thoughts, vote on existing ideas, and track the progress of suggestions, fostering transparency and trust between a brand and its clientele. Sophisticated analytics tools provide product teams with clear insights into what their customers truly desire, allowing them to make informed decisions and build products that resonate with their user base. UserVoice is not just about feedback; it's about building a better, more customer-centric product with the power of collective intelligence.
Gryphon.ai
gryphon.ai
Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, is the only solution in the market providing real-time conversation intelligence and automated compliance for sales and customer service teams. Gryphon guides each conversation with real-time intelligence to provide a best-in-class experience for both agents and end users. Gryphon’s proprietary compliance engine automatically screens all outbound communications against TCPA, collections, state, federal, and other Do-Not-Call lists so enterprises can drive revenue while avoiding costly non-compliance fees. Gryphon’s ability to be in the path of the call provides real-time recommendations and necessary content through spoken keywords and gives agents immediate visibility into the quality of the call through advanced sentiment analysis. Gryphon.ai provides the ability to create the perfect conversation every time!
Feedier
feedier.com
Feedier stands as a Customer Intelligence platform that empowers you to fully understand your customers, helping your business to transform better and faster. Feedier is designed to help every team in your company take action to optimize retention, satisfaction and the overall customer experience. The platform comes with several key benefits: - Real-time feedback centralization: Collect the whole of your customer feedback, in different ways and through different sources on a single platform. - Accurate irritant detection: Proactively identify emerging issues so you can take swift corrective action. - Enrich customer data: Leverage the synergy between your business and feedback data to get a complete micro and macro perspective on customer satisfaction. - NLP-Powered Text Data Analysis (Natural Language Processing): harness the power of AI and NLP trained on your data, to gain an in-depth understanding of your customers’ trends, feelings and needs. - Intuitive data analysis: Track all your KPIs through intuitive, scalable and shareable reports, enabling you to easily interpret the data and take collective data-driven decisions. - Seamless integration with business tools: Connect data end-to-end to foster rapid problem-solving and continuous improvement. Adopt a clear and effective strategy to transform faster by harnessing the power of Feedier. Give voice to your customers, understand their needs, expectations and motivations.
ReviewTrackers
reviewtrackers.com
ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 100+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want.
PropFuel
propfuel.com
PropFuel is a SaaS platform helping associations turn broadcast communications into conversations. These conversations capture the Voice of the Member, identify individual needs and streamline one-on-one engagement.
Groopit
groopit.co
Outsmart competitors with crowdsolving. Simplify how employees share and use competitive intelligence to build competitive advantage. Sharing has never been easier. Employees share intel from Teams, Slack, Salesforce, a web browser, mobile app, or wherever they work. With just three taps and less than a minute, they’ll share high-quality, quantitative competitive intel, making it easy to stay on top of competitors. Using intel is lightning-fast. Groopit aggregates and delivers actionable insights in data feeds and views. Everyone involved has access to the most up-to-date, real-time insights to inform their own choices, making it possible for every employee to sharpen the competitive edge. Integrating intel into existing enterprise systems is easy with Groopit's data access API. Seamlessly add intel to Tableau, PowerBI, Salesforce, or existing CI dashboards. Groopit ensures that you can leverage intel in all the systems decisions are made.
Kendis
kendis.io
Kendis is a Digital Program Board used to Plan and Manage Agile Release Trains, Releases and Portfolio. Providing organisations with perfect and instant visualisation during their Program or Solution Increment. Kendis integrates with JIRA and offers real-time 2-way sync. Kendis Board can be used for; P.I Planning (SAFe), Distributed Teams Planning, Dependency Tracking, Release Management, Solution Train (SAFe), Portfolio Management
SharpCloud UK
sharpcloud.com
Reduce Decision Gaps. Eliminate Decision Waste. Whitespaces you can't see in your data costs leaders like you, and your companies, money, time, effort, and reputation. But it doesn't have to. Create a shared understanding. See interdependencies. Filter out the noise and make informed decisions, all in one place.
Thrv
thrv.com
thrv.com ("thrive") thrv is an equity valuation creation platform for private equity CEOs and corporate executives. We provide Jobs-to-be-Done software, services, and training for your product, marketing, and sales teams in order to accelerate your growth, increase valuation multiples, and generate superior equity returns. Your customers aren't buying your products; they are hiring them to get a job done. This is the foundational Jobs-to-be-Done insight popularized by Harvard Business School's Clay Christensen. We use your customer's job-to-be-done to identify unmet needs, analyze your competition, optimize your marketing messages, and improve your lead scoring for your existing product. And we develop a growth strategy for your roadmap and new product development that will accelerate your growth and create equity value faster and with less risk.
Leiga
leiga.com
Leiga is an intelligent project management solution powered by artificial intelligence. It aims to enhance team communication and collaboration by automating tasks, updating projects, and assisting in decision-making. Leiga learns how individuals and teams work, integrates seamlessly into productivity workflows, and provides crucial project information. It offers customizable workflows to fit unique team needs and ensures efficient project management processes.
Frictionless
frictionlesshq.com
Frictionless is a platform of tools, courses and resources to create smarter strategies for growth. Build Personas using AI, analyze competitors, build your brand voice and more.
Relate
relate.space
Relate is an emerging technology to improve the way we work with knowledge as an individual and as a team. The platform is based on cognitive sciences, learning theories, social interactions, and years of conceptualization to provide a better fit with how we think and collaborate. Founded in 2010 in Sherbrooke, Québec, our vision is simple: fully exploit human cognition will allow society to reach new heights.
Oboard OKR
oboard.io
Oboard is run by people who deeply appreciate the OKR framework and build the best OKR software for its implementation and adoption. Our mission — is to integrate OKRs into the everyday work environment and let you enjoy their benefits without any drawbacks.
Q4
q4inc.com
Q4 Inc. is the first IR Ops Platform with the world’s largest set of proprietary investor data, purpose-built to remove obstacles between public companies and their investors. Q4 gives investor relations leaders and their teams the tools to attract, manage, and understand investors — all in one place. The AI-enabled Q4 IR Ops Platform boasts a simple yet powerful IR website management system, frictionless events software, a robust analytics engine, a streamlined investor CRM, and shareholder intelligence with enhanced metrics to elevate investor targeting strategies. Q4 delivers the data, insights, and workflows that give IR teams the power to focus on what really matters: strategy, relationships, and driving premium valuations for their companies. The company is a trusted partner to more than 2,600 public companies globally, including many of the most respected brands in the world, and maintains an award winning culture where team members grow and thrive.
ViewPoint
viewpointfeedback.com
Transform your organisation with real-time feedback using ViewPoint's innovative Touchscreen feedback technology. Our unique smiley face surveys attract, engage, and encourage users to share their feedback, resulting in higher accuracy and response rates. Ask your people about their experiences in your spaces and turn their genuine thoughts and feelings into actionable insights. ViewPoint's unique smiley faces capture insightful and accurate feedback at the point of experience, helping international organisations like Amazon, Microsoft, P&G, Aldi, NHS, and Network Rail improve service quality significantly. Our interactive feedback technology engages consumers, patients, employees, and other stakeholders to understand their satisfaction or dissatisfaction. Using the leading ViewPoint CX platform, we leverage powerful software and various data capture methods, such as kiosks, tablets, online surveys, and SMS surveys, to collect feedback. We then transform this feedback into actionable analysis that drives business strategy and service improvement. Established in 2001, ViewPoint is renowned for excellent customer service, ensuring loyal customers year after year. Headquartered in the UK, we have regional offices in Australia, Dubai, New Zealand, and the US. Experience the Pulse feedback kiosk, a stylish device that uncovers the 'why' behind a single rating, using follow-up questions to gain deeper insights into the experience. The ViewPoint Pulse is flexible, available as a floor-standing, counter-top, or wall-mounted solution, and combines functionality with aesthetics. Capture feedback effortlessly and achieve extraordinary results with ViewPoint.
Touchwork
touchwork.com
Touchwork is a leader in customer experience (CX) solutions and services that help organizations capture, analyze, and act on information in real-time – anytime, anywhere. Touchwork’s solutions put the right information in the right hands at the right time. In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.
Talkadot
talkadot.com
Talkadot is the premier platform designed to help professional speakers enhance their presentations, engage their audiences, and grow their careers. Its innovative tools make it easy to collect audience feedback, gain valuable insights, and generate leads, all in one place. Whether you're delivering keynote speeches, conducting training sessions, or hosting virtual events, Talkadot is the essential tool for audience engagement. What Makes Talkadot Unique? Unlike other platforms, Talkadot provides unlimited feedback tools for free with its Lite plan, making professional-grade features accessible to everyone. Its Pro and Elite plans offer advanced analytics, branding options, and enhanced lead generation capabilities, all at competitive pricing. It focuses solely on professional speakers, ensuring its features are tailored to meet unique needs. Key Features: * Audience Surveys: Capture real-time feedback to refine your presentations. * Engagement Analytics: Measure audience reactions and identify areas for improvement. * Lead Generation: Collect contact information seamlessly to grow your network. * Event Integration: Optimize your live or virtual events with tools that make engagement simple. Talkadot is ideal for: * Professional Speakers: Take your presentations to the next level. * Trainers and Educators: Create impactful learning experiences. * Event Organizers: Add value for speakers and attendees alike. Why Choose Talkadot? Talkadot is built for speakers by someone who understands the industry. Its mission is to empower you to deliver exceptional presentations, connect deeply with your audience, and achieve measurable results. It provides the flexibility to start for free and scale with your needs."
Tagado
tagado.com
Meet the ultimate AI text analytics platform, powered by machine learning (ML) and natural language processing (NLP) models that will democratize customer feedback increasing customer satisfaction and retention. Automatically tag, classify, and monitor your customer feedback in real-time so that you’ll stop guessing and start knowing.
Perspective
getperspective.ai
Gather Human Feedback with AI Perspective AI allows you to conduct quality AI-mediated conversations with customers and teammates to get their invaluable input Perspective AI is a Software-as-a-Service (SaaS) platform designed to revolutionize the way businesses and individuals gather, analyze, and utilize feedback. It serves as an advanced replacement for traditional surveys and augments in-person meetings, aiming to capture high-quality feedback and transform it into actionable insights across various aspects of business and life. KEY FEATURES: - Conversation-like Feedback at Scale: Perspective AI combines the depth and fidelity of personal conversations with the scalability of surveys. It addresses the limitations of traditional surveys, which often lack depth due to their rigid format. - AI-Driven Interviews: Perspective AI uses artificial intelligence to conduct adaptive interviews, asking follow-up questions and probing deeper based on responses, mimicking a skilled human interviewer. - Rapid Setup: Creating a new Perspective takes only about 3 minutes, involving answering 3-5 questions. This quick setup allows for efficient deployment of feedback-gathering campaigns. Continuous Learning: The AI improves its domain understanding rapidly, learning from one interview to the next. This ensures increasingly relevant and insightful interactions over time. - Comprehensive Feedback Gathering: It can be used to understand market problems, customer experiences, and gather insights on a large scale (e.g., interviewing 500 people) while complementing smaller in-person meetings. Interactive Analysis: Users can 'chat' with the collected interviews, allowing for deeper exploration and understanding of the gathered insights. - Actionable Deliverables: Perspective AI can transform gathered insights into various actionable formats such as shareable insights, reports, specifications, and task lists, tailored to the user's needs and industry. - Collaborative Insight Sharing: The platform facilitates the creation of 'shareable insights' that help establish a shared understanding among team members or stakeholders. - Versatile Applications: Suitable for various industries and use cases where frequent feedback is crucial, including product development, customer experience (CX), experience management (XM), and as an alternative to certain management consulting services. - Human-AI Collaboration: The platform presents itself on behalf of a real human, combining the efficiency of AI with a personal touch. HOW IT WORKS: - A user (the "seeker") inputs their question or topic of interest. - Perspective AI asks the seeker a few questions to establish the main question, objectives, and context. This process takes about 3 minutes. - Using this information, an AI assistant conducts interviews with the target audience. - The AI adapts its questions based on responses, ensuring thorough and relevant feedback. - The system learns and improves its understanding of the domain with each interview. - After collecting interviews, users can interact with the data by 'chatting' with the interviews to gain deeper insights. - Users can request Perspective AI to generate various deliverables based on the gathered insights, such as: Shareable insight summaries, Detailed reports, Product requirement documents (PRDs), User stories, Task or ticket lists, Design specifications, Other domain-specific outputs - These deliverables can be used to establish a shared understanding among team members, inform decision-making processes, and drive action across various business functions.
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