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Web Chat Agent is an AI chatbot and virtual assistant platform for automating customer communication across websites, WhatsApp, and phone calls. It uses website content and uploaded documents as a knowledge base, allowing businesses to create AI assistants that answer customer questions, provide support, and share information based on their own content.
The platform includes no-code setup, customizable chatbot personas, live chat with human takeover, lead capture forms, appointment scheduling, and integrations with Google Calendar. Its AI phone assistant can answer calls, respond to questions, book appointments, transfer callers, take callback requests, and connect with external systems through API connectors. Web Chat Agent can be added to websites built with WordPress, Shopify, Wix, Webflow, or custom code, and also supports WhatsApp integration.
Web Chat Agent is designed for customer support automation, lead qualification, sales assistance, internal knowledge bases, and appointment booking. Additional features include proactive chat triggers, custom forms, multilingual voice interactions, and Retrieval-Augmented Generation (RAG) for responses grounded in business-provided information. The platform is GDPR compliant and hosted in Germany.
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