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Vetpal is an AI-powered veterinary phone assistant designed for veterinary practices and animal clinics. Through its virtual receptionist, Emma, the platform answers incoming calls, records client requests, provides information about services and opening hours, and supports appointment booking, rescheduling, and cancellation. It can also handle medication and special-food requests, document callback requests, coordinate referrals, and identify emergency calls for appropriate forwarding. Vetpal helps veterinary teams organize telephone communication by forwarding collected information to the right staff members through email, SMS, or connected practice management software. The system can integrate with veterinary practice software to support automated appointment scheduling and can be introduced through call forwarding without requiring changes to the existing telephone system. As a veterinary communication and appointment management solution, Vetpal is intended to improve accessibility, reduce repetitive administrative work, and provide structured support for everyday practice operations. (vetpal.de)
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