Verint
Enhance your experience with the desktop app for Verint on WebCatalog Desktop for Mac, Windows, Linux.
Run apps in distraction-free windows with many enhancements.
Manage and switch between multiple accounts and apps easily without switching browsers.
Verint Messaging™ is a purpose-built solution for integrating messaging into the digital customer journey and facilitating conversations with customers via messaging and social channels at-scale. Providing a digital customer engagement solution for messaging channels, Verint combines agent and virtual assistant response along with workforce automation, resolution management, chatbot development, and enterprise-grade analytics. According to the Forrester New Wave: Digital-First Customer Service Solutions research (2020), Verint Messaging supports the broadest set of messaging and social channels among the competitive set, powering conversations across the customer journey via public social media and private messaging channels of choice: Messaging • WhatsApp • Messenger • Instagram Messages • Apple Business Chat • Google's Business Messaging • Twitter Direct Message • WeChat • SMS Social Media • Instagram • Instagram ads • Facebook • Facebook ads • Twitter • YouTube • Google My Business Reviews • Google Play Store reviews Customers of Verint Messaging reported outstanding ROIs across the board, including 83% reduction in cost per contact, a 48% reduction in average handling time, or a 15% lift in average order value to name a few. Verint Messaging is formerly known as Conversocial. It is now part of the Digital-First Engagement portfolio on the Verint cloud platform.
Categories:
Website: verint.com
Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to Verint. All product names, logos, and brands are property of their respective owners.
