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Textrics is for businesses and teams that need to make sense of customer, employee, or public feedback without reading every response individually. It analyzes text such as social media posts and feedback forms, helping users identify sentiment, expressed emotions, and the intent or tone behind comments, including possible sarcasm. The suite can recognize named entities, tag text, and present analysis in visualizations. Typical uses include reviewing customer feedback, monitoring social media conversations, and examining employee surveys or communications to spot recurring concerns and attitudes. Textrics also describes a framework for adapting its analysis models to specific industry needs, which may suit organizations looking for customizable text analytics.
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