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Talkwhy is an AI chatbot and customer communication platform designed to help businesses automate website and WhatsApp conversations. It answers customer questions, provides product and pricing information, supports order and return inquiries, qualifies leads, and helps recover abandoned shopping carts without requiring coding or complex setup. Businesses can train the Talkwhy chatbot by uploading FAQs and documents or adding a website URL as a knowledge source. The platform includes an embeddable website chat widget, WhatsApp connectivity, contextual conversations, conversation history, customizable responses, and integrations with tools such as Shopify, WordPress, Slack, HubSpot, Zapier, Salesforce, and Zendesk. Talkwhy also provides analytics for monitoring resolution rates, handoff triggers, customer satisfaction, and knowledge gaps. Its business-focused features support e-commerce, customer service, lead generation, product recommendations, and automated customer support. The platform lists AES-256 encryption, data residency controls, audit logs, SOC 2 Type II compliance, and a policy that customer data is not used to train its models.
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